Twilio Status

MMS Delivery Delays from Twilio to C-Spire United States

Update - Twilio customers may be experiencing MMS delivery delays from Twilio to C-Spire network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.
Oct 24, 2026 - 15:30 PDT

Update - Twilio customers may be experiencing MMS delivery delays from Twilio to C-Spire network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 24, 2026 - 13:29 PDT

Investigating - Twilio customers may be experiencing MMS delivery delays from Twilio to C-Spire network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 24, 2026 - 12:28 PDT

Voice Call Failures and Post Dial Delay From a Subset of Twilio Phone Numbers to United States

Update - Twilio customers may be experiencing voice call failures and post dial delay from a subset of Twilio Phone Numbers to network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Oct 24, 2026 - 15:28 PDT

Update - Twilio customers may be experiencing voice call failures and post dial delay from a subset of Twilio Phone Numbers to network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Oct 24, 2026 - 11:27 PDT

Update - Twilio customers may be experiencing voice call failures and post dial delay from a subset of Twilio Phone Numbers to network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 24, 2026 - 09:22 PDT

Identified - Twilio customers may be experiencing voice call failures and post dial delay from a subset of Twilio Phone Numbers to network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 24, 2026 - 08:21 PDT

Update - Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 24, 2026 - 08:18 PDT

Investigating - Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 24, 2026 - 07:17 PDT

Azure Marketplace SendGrid Customers Experiencing Account Management Issues

Monitoring - Our engineering team has identified the cause, determined customer impact began at 2026-10-24 09:36 AM PDT, and has mitigated the issue.

We are monitoring to confirm that SendGrid users on Azure Marketplace are no longer experiencing account management issues, and will provide another update in 30 minutes.
Oct 24, 2026 - 15:24 PDT

Investigating - Our engineering team is investigating issues impacting SendGrid users on Azure Marketplace:
- unable to complete setup (fails with error 502)
- single sign-in step fails (fails with error 403)
- unable to complete plan changes such as: upgrades, downgrades, cancellations

We will provide another update in 1 hour, or as soon as more information becomes available.
Oct 24, 2026 - 15:04 PDT

Silent Network Authentication (SNA) Missing Redirects on Vodafone in United Kingdom

Update - Twilio customers may be experiencing device verification timeouts during API transactions for Silent Network Authentication (SNA) on Vodafone in the United Kingdom. Our team is actively investigating the issue. API transactions may temporarily fail over to secondary methods like SMS OTP. We will provide another update in 4 hours or as soon as more information becomes available.
Oct 24, 2026 - 15:20 PDT

Update - Twilio customers may be experiencing device verification timeouts during API transactions for Silent Network Authentication (SNA) on Vodafone in the United Kingdom. Our team is actively investigating the issue. API transactions may temporarily fail over to secondary methods like SMS OTP. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 24, 2026 - 12:43 PDT

Investigating - Twilio customers may be experiencing device verification timeouts during API transactions for Silent Network Authentication (SNA) on Vodafone in the United Kingdom. Our team is actively investigating the issue. API transactions may temporarily fail over to secondary methods like SMS OTP. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 24, 2026 - 11:42 PDT

SMS Delivery Delays from Twilio to Claro Costa Rica

Identified - Twilio customers may be experiencing SMS delivery delays from Twilio to Claro network subscribers in Costa Rica. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 24, 2026 - 15:11 PDT

Update - We have observed a recovery in SMS delivery from Twilio to Claro network subscribers in Costa Rica and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.
Oct 24, 2026 - 10:53 PDT

Update - We have observed a recovery in SMS delivery from Twilio to Claro network subscribers in Costa Rica and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
Oct 24, 2026 - 06:53 PDT

Monitoring - We have observed a recovery in SMS delivery from Twilio to Claro network subscribers in Costa Rica and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 24, 2026 - 04:41 PDT

Update - Twilio customers may be experiencing SMS delivery delays from Twilio to Claro network subscribers in Costa Rica. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Oct 24, 2026 - 02:03 PDT

Update - Twilio customers may be experiencing SMS delivery delays from Twilio to Claro network subscribers in Costa Rica. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Oct 23, 2026 - 22:03 PDT

Update - Twilio customers may be experiencing SMS delivery delays from Twilio to Claro network subscribers in Costa Rica. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 23, 2026 - 19:51 PDT

Investigating - Twilio customers may be experiencing SMS delivery delays from Twilio to Claro network subscribers in Costa Rica. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 23, 2026 - 17:48 PDT

United Kingdom Account Security Carrier Partner Maintenance - Vodafone

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 24, 2026 - 15:00 PDT

Scheduled -

Our carrier partner Vodafone United Kingdom is conducting a planned maintenance from 24 October 2026 at 15:00 PDT until 24 October 2026 at 21:45 PDT. During the maintenance window, there could be intermittent API request failures for Vodafone United Kingdom customers.

Impacted Products: Lookup Identity Match, Lookup SIM Swap, Legacy Identity MatchAndAttributes

We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.

Oct 24, 2026 15:00-21:45 PDT

Silent Network Authentication (SNA) Missing Redirects and Gateway API (Lookup API) Failure Increase in Netherlands

Identified - Twilio customers may be experiencing device verification timeouts during API transactions for Silent Network Authentication (SNA) and failure responses for Lookup API transactions in Netherlands. API transactions may temporarily fail over to secondary methods like SMS OTP. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 24, 2026 - 14:39 PDT

Investigating - Twilio customers may be experiencing device verification timeouts during API transactions for Silent Network Authentication (SNA) and failure responses for Lookup API transactions in the Netherlands. Our team is actively investigating the issue. API transactions may temporarily fail over to secondary methods like SMS OTP. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 24, 2026 - 14:28 PDT

Voice Call Post Dial Delay from Twilio Phone Numbers to Chile

Update - We have observed a recovery in voice calls from Twilio Phone Numbers to network subscribers in Chile and are monitoring service stability. We will provide another update in 16 hours or as soon as more information becomes available.
Oct 24, 2026 - 06:13 PDT

Update - We have observed a recovery in voice calls from Twilio Phone Numbers to network subscribers on multiple networks in Chile and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.
Oct 23, 2026 - 22:13 PDT

Update - We have observed a recovery in voice calls from Twilio Phone Numbers to network subscribers in Chile and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
Oct 23, 2026 - 18:00 PDT

Monitoring - We have observed a recovery in voice calls from Twilio Phone Numbers to network subscribers in Chile and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 23, 2026 - 15:59 PDT

Update - Twilio customers may be experiencing voice call post dial delay from Twilio Phone Numbers to network subscribers in Chile. Our team is actively investigating this issue. We will provide another update in 8 hours or as soon as more information becomes available.
Oct 23, 2026 - 15:05 PDT

Update - Twilio customers may be experiencing voice call post dial delay from Twilio Phone Numbers to network subscribers in Chile. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.
Oct 23, 2026 - 10:59 PDT

Update - Twilio customers may be experiencing voice call post dial delay from Twilio Phone Numbers to network subscribers in Chile. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 23, 2026 - 08:54 PDT

Investigating - Twilio customers may be experiencing voice call post dial delay from Twilio Phone Numbers to network subscribers in Chile. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 23, 2026 - 07:53 PDT

Voice Call Post Dial Delay from a Subset of Twilio Phone Numbers to Thailand

Update - Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Phone Numbers to network subscribers in Thailand. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
Oct 24, 2026 - 05:59 PDT

Update - Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Phone Numbers to network subscribers in Thailand. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
Oct 15, 2026 - 13:22 PDT

Update - Twilio customers may be experiencing voice call post dial delay from Twilio Phone Numbers to network subscribers in Thailand. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Oct 15, 2026 - 05:22 PDT

Update - Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Phone Numbers to network subscribers in Thailand. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Oct 15, 2026 - 01:20 PDT

Update - Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Phone Numbers to network subscribers in Thailand. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 14, 2026 - 23:20 PDT

Identified - Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Phone Numbers to network subscribers in Thailand. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 14, 2026 - 22:12 PDT

Monitoring - We have observed a recovery in voice calls from a subset of Twilio Phone Numbers to network subscribers in Thailand and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 14, 2026 - 20:08 PDT

Update - Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Phone Numbers to network subscribers in Thailand. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
Oct 14, 2026 - 10:10 PDT

Update - Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Phone Numbers to network subscribers in Thailand. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Oct 14, 2026 - 02:09 PDT

Update - Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Phone Numbers to network subscribers in Thailand. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Oct 13, 2026 - 22:08 PDT

Update - Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Phone Numbers to network subscribers in Thailand. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 13, 2026 - 20:02 PDT

Update - Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Phone Numbers to network subscribers in Thailand. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hour or as soon as more information becomes available.
Oct 13, 2026 - 19:01 PDT

Update - Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Phone Numbers to network subscribers in Malaysia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
Oct 13, 2026 - 18:59 PDT

Update - Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Phone Numbers to network subscribers in Thailand. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
Oct 13, 2026 - 02:59 PDT

Update - Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Phone Numbers to network subscribers in Thailand. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Oct 12, 2026 - 18:58 PDT

Update - Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Phone Numbers to network subscribers in Thailand. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Oct 12, 2026 - 14:57 PDT

Update - Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Phone Numbers to network subscribers in Malaysia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 12, 2026 - 12:56 PDT

Update - Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Phone Numbers to network subscribers in Malaysia. Our team is actively investigating this issue. We will provide another update in 8 hours or as soon as more information becomes available.
Oct 12, 2026 - 11:55 PDT

Update - Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Phone Numbers to network subscribers in Thailand. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.
Oct 12, 2026 - 07:54 PDT

Update - Twilio customers may be experiencing voice call post dial delay from Twilio Phone Numbers to network subscribers in Thailand. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 12, 2026 - 05:53 PDT

Investigating - Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Phone Numbers to network subscribers in Thailand. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 12, 2026 - 04:53 PDT

MMS Delivery Delays from a Subset of Twilio Long Codes to GCI United States

Update - Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Long Codes to GCI network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 24 hours or as soon as more information becomes available.
Oct 24, 2026 - 05:11 PDT

Update - Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Long Codes to GCI network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 16 hours or as soon as more information becomes available.
Sep 26, 2026 - 11:25 PDT

Update - Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Long Codes to GCI network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 8 hours or as soon as more information becomes available.
Sep 26, 2026 - 03:24 PDT

Update - Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Long Codes to GCI network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.
Sep 25, 2026 - 23:20 PDT

Update - Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Long Codes to GCI network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 25, 2026 - 21:17 PDT

Investigating - Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Long Codes to GCI network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 25, 2026 - 20:16 PDT

SMS Delivery Delays and Failures from Twilio Short Codes to Multiple Networks in India

Update - Twilio customers may be experiencing SMS delivery delays and failures from Twilio Short Codes to network subscribers on multiple networks in India. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
Oct 23, 2026 - 23:37 PDT

Update - Twilio customers may be experiencing SMS delivery delays and failures from Twilio Short Codes to network subscribers on multiple networks in India. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
Oct 23, 2026 - 07:34 PDT

Update - Twilio customers may be experiencing SMS delivery delays and failures from Twilio Short Codes to network subscribers on multiple networks in India. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Oct 22, 2026 - 23:33 PDT

Update - Twilio customers may be experiencing SMS delivery delays and failures from Twilio Short Codes to network subscribers on multiple networks in India. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Oct 22, 2026 - 19:31 PDT

Update - Twilio customers may be experiencing SMS delivery delays and failures from Twilio Short Codes to network subscribers on multiple networks in India. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 22, 2026 - 17:25 PDT

Update - Twilio customers may be experiencing SMS delivery delays and failures from Twilio Short Codes to network subscribers on multiple networks in India. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 22, 2026 - 16:19 PDT

Update - Twilio customers may be experiencing SMS delivery delays from Twilio Short Codes to network subscribers on multiple networks in India. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
Oct 22, 2026 - 00:41 PDT

Update - Twilio customers may be experiencing SMS delivery delays from Twilio Short Codes to network subscribers on multiple networks in India. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Oct 21, 2026 - 16:39 PDT

Update - Twilio customers may be experiencing SMS delivery delays from Twilio Short Codes to network subscribers on multiple networks in India. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Oct 21, 2026 - 12:36 PDT

Update - Twilio customers may be experiencing SMS delivery delays from Twilio Short Codes to network subscribers on multiple networks in India. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 21, 2026 - 10:35 PDT

Identified - Twilio customers may be experiencing SMS delivery delays from Twilio Short Codes to network subscribers on multiple networks in India. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 21, 2026 - 09:34 PDT

Investigating - Twilio customers may be experiencing SMS delivery delays from Twilio Short Codes to network subscribers on multiple networks in India. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 21, 2026 - 09:33 PDT

Uptime over the past 90 days. View historical uptime.

PROGRAMMABLE MESSAGING Degraded Performance

MMS Operational

SMS Operational

SMPP Operational

WhatsApp Messaging Operational

Notify Operational

Conversations Operational

Messaging Insights Operational

Messaging Services Operational

Content API Operational

Toll-free verification Operational

RCS Messaging Degraded Performance

Programmable Messaging API Operational

Intelligent Alerts Operational

PROGRAMMABLE VOICE US1 Operational

PSTN US1 Operational

SIP Interface US1 Operational

Client Web US1 Operational

Client Mobile US1 Operational

Conference US1 Operational

Recording US1 Operational

Queue US1 Operational

Text-to-Speech US1 Operational

Recording Transcriptions US1 Operational

TwiML US1 Operational

Voice Insights US1 Operational

Speech Recognition (Gather Speech) US1 Operational

Realtime Transcriptions US1 Operational

Pay US1 Operational

Media Streams US1 Operational

Dialogflow US1 Operational

ConversationRelay US1 Operational

Voice REST API US1 Operational

PROGRAMMABLE VOICE AU1 Operational

PSTN AU1 Operational

SIP Interface AU1 Operational

Client Web AU1 Operational

Client Mobile AU1 Operational

Conference AU1 Operational

Recording AU1 Operational

Queue AU1 Operational

Text-to-Speech AU1 Operational

Recording Transcriptions AU1 Operational

TwiML AU1 Operational

Voice Insights AU1 Operational

Speech Recognition (Gather Speech) AU1 Operational

Realtime Transcriptions AU1 Operational

Pay AU1 Operational

Media Streams AU1 Operational

ConversationRelay AU1 Operational

Voice REST API AU1 Operational

PROGRAMMABLE VOICE IE1 Operational

PSTN IE1 Operational

SIP Interface IE1 Operational

Client Web IE1 Operational

Client Mobile IE1 Operational

Conference IE1 Operational

Recording IE1 Operational

Queue IE1 Operational

Text-to-Speech IE1 Operational

Recording Transcriptions IE1 Operational

TwiML IE1 Operational

Voice Insights IE1 Operational

Speech Recognition (Gather Speech) IE1 Operational

Realtime Transcriptions IE1 Operational

Pay IE1 Operational

Media Streams IE1 Operational

ConversationRelay IE1 Operational

Voice REST API IE1 Operational

ACCOUNT SECURITY Operational

Authy 2FA Operational

Verify Operational

Authy App Operational

Lookup Operational

Verify Events Operational

ELASTIC SIP TRUNKING US1 Operational

Origination US1 Operational

Termination US1 Operational

ELASTIC SIP TRUNKING AU1 Operational

Origination AU1 Operational

Termination AU1 Operational

ELASTIC SIP TRUNKING IE1 Operational

Origination IE1 Operational

Termination IE1 Operational

TaskRouter Operational

FLEX Operational

Flex Agent Copilot Operational

Flex Agent Desktop Operational

Flex Application Platform Operational

Flex Insights Operational

Flex Queue Stats Operational

Flex Teams View Operational

Flex Admin Console Operational

Flex Routing Operational

Flex Conversations Operational

Flex Programmable Chat Operational

Flex Programmable Voice Operational

Proxy Operational

Flex Plugins Operational

Flex Billing Operational

CONVERSATIONS Operational

Conversation Orchestrator Operational

Conversation Intelligence Operational

Conversation Intelligence (classic) Operational

Conversation Memory Operational

Enterprise Knowledge Operational

TWILIO EMAIL Operational

Mailsend: Comms API Operational

Logs Operational

Dedicated IP Address Operational

INTERCONNECT Operational

PHONE NUMBERS Operational

PROGRAMMABLE CHAT Operational

PROGRAMMABLE VIDEO Operational

Group Rooms Operational

Peer-to-Peer Rooms Operational

Recordings Operational

Compositions Operational

Network Traversal Service Operational

Go Rooms Operational

Video Insights Operational

Realtime Transcriptions Operational

PROXY Operational

SERVERLESS Operational

Studio Operational

Functions Operational

Assets Operational

TwiML Bins Operational

Sync Operational

DEVELOPER TOOLS Operational

Console Operational

Event Streams Operational

Debugger & Alarms Operational

Documentation Operational

REST API Operational

Bulk Export Operational

TWILIO PLATFORM Operational

Billing Operational

Customer Support Center Operational

Other Operational

Account Insights Operational

Trust Hub Operational

Organization Operational

CARRIER NETWORK Degraded Performance

SMS Long Code, North America Operational

MMS Long Code, North America Degraded Performance

SMS Short Code, North America Operational

MMS Short Code, North America Degraded Performance

SMS Toll-Free, North America Operational

MMS Toll-Free, North America Degraded Performance

Voice, North America Degraded Performance

Voice, Latin America Operational

SMS, Latin America Degraded Performance

Voice, APAC Degraded Performance

SMS, APAC Degraded Performance

MMS, APAC Degraded Performance

Voice, Europe Operational

SMS, Europe Operational

Voice, Middle East & Africa Operational

SMS, Middle East & Africa Operational

Verify Silent Network Auth Degraded Performance

Lookup Identity Match Under Maintenance

Lookup Line Type Intelligence [Legacy API] Degraded Performance

Lookup Line Type Intelligence [Twilio API] Operational

Lookup SIM Swap Under Maintenance

Legacy Identity MatchAndAttributes Under Maintenance

FRONTLINE Operational

Sender ID Operational

ZIPWHIP MESSAGING Operational

SMS Long Code, North America Operational

MMS Long Code, North America Operational

SMS Toll-Free, North America Operational

MMS Toll-Free, North America Operational

ZIPWHIP TOOLS Operational

Zipwhip Provisioner Dashboard and API Operational

Zipwhip Support Ticketing Operational

Toll-Free Verification Portal Operational

SendGrid Mail Sending Operational

API v3 Operational

SMTP Operational

API v2 Operational

SendGrid Marketing Campaigns Operational

SendGrid Webhooks Operational

Event Webhooks Operational

Parse API Operational

SendGrid API Operational

SendGrid Website Operational

SendGrid Statistics Operational

SendGrid Email Activity Operational

SendGrid Partners Operational

SendGrid Billing Operational

SendGrid Legacy Marketing Campaigns Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Marketing Campaign Stats Maintenance Oct `24`, `2026` `16:00`-`20:00` PDT

Scheduled - We will be performing a scheduled maintenance on the Marketing Campaigns Stats database on Saturday, October 24, 2026 from 16:00 until 20:00 PDT. During this time, incoming Single Send and Automation statistics will be delayed. Requests for Marketing Campaigns stats will also be temporarily unavailable while we perform the maintenance. This does not impact mail send. Thank you for your patience during this maintenance.
Oct 08, 2026 - 13:34 PDT

Philippines SMS Carrier Maintenance - Globe Telecom Oct `25`, `2026` `12:00`-`14:00` PDT

The Globe Telecom network in the Philippines is conducting a planned maintenance from 25 October 2026 at 12:00 PDT until 25 October 2026 at 14:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Globe Telecom Philippines handsets.

Posted on Oct 09, 2026 - 10:19 PDT

Bounce Suppressions Maintenance Oct `25`, `2026` `14:00`-`16:00` PDT

In order to increase the stability and scalability of our systems, we are performing a maintenance on our infrastructure on October 25, 2026 from 14:00 until 16:00 PDT. During this time, customers may experience issues with public endpoints for bounces, and delays updating bounce lists. Mail sending functionality will remain fully operational. Thank you for your patience through this maintenance.
Posted on Oct 23, 2026 - 16:12 PDT

United States SMS and MMS Carrier Maintenance - T-Mobile Oct `25`, `2026` `19:00` - Oct `26`, `2026` `05:00` PDT

The T-Mobile network in the United States is conducting a planned maintenance from 25 October 2026 at 19:00 PDT until 26 October 2026 at 05:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from T-Mobile United States handsets when sending via long codes and short codes.

Posted on Oct 22, 2026 - 15:05 PDT

Singapore SMS Carrier Maintenance - StarHub Oct `26`, `2026` `10:00`-`14:00` PDT

The StarHub network in Singapore is conducting a planned maintenance from 26 October 2026 at 10:00 PDT until 26 October 2026 at 14:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to StarHub Singapore handsets.

Posted on Oct 22, 2026 - 01:52 PDT

Russia SMS Carrier Maintenance - Sotovaja Svjaz MOTIV Oct `26`, `2026` `11:20`-`14:00` PDT

The Sotovaja Svjaz MOTIV network in Russia is conducting a planned maintenance from 26 October 2026 at 11:20 PDT until 26 October 2026 at 14:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Sotovaja Svjaz MOTIV Russia handsets.

Posted on Oct 20, 2026 - 06:49 PDT

Russia SMS Carrier Maintenance - Tele2 Oct `26`, `2026` `13:00`-`17:00` PDT

The Tele2 network in Russia is conducting a planned maintenance from 26 October 2026 at 13:00 PDT until 26 October 2026 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Tele2 Russia handsets.

Posted on Oct 02, 2026 - 07:46 PDT

United States Account Security Service Partner Maintenance Oct `26`, `2026` `19:00` - Oct `27`, `2026` `04:00` PDT

Our service partner is conducting a planned maintenance from 26 October 2026 at 19:00 PDT until 27 October 2026 at 04:00 PDT. During the maintenance window, there could be intermittent API request failures for the following carriers and country: AT&T Mobility United States, Sprint United States, T-Mobile United States, Verizon Wireless United States.

Impacted Products: Lookup Identity Match, Legacy Identity MatchAndAttributes

Posted on Oct 20, 2026 - 16:04 PDT

Indonesia SMS Carrier Maintenance - XL Axiata Oct `27`, `2026` `10:00`-`13:00` PDT

The XL Axiata network in Indonesia is conducting a planned maintenance from 27 October 2026 at 10:00 PDT until 27 October 2026 at 13:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to XL Axiata Indonesia handsets.

Posted on Oct 23, 2026 - 02:50 PDT

Portugal SMS Carrier Partner Maintenance Oct `27`, `2026` `15:00`-`16:30` PDT

Our SMS carrier partner in Portugal is conducting a planned maintenance from 27 October 2026 at 15:00 PDT until 27 October 2026 at 16:30 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Portugal handsets.

Posted on Oct 21, 2026 - 13:43 PDT

Spain SMS Carrier Partner Maintenance Oct `27`, `2026` `20:00`-`22:00` PDT

Our SMS carrier partner in Spain is conducting an emergency maintenance from 27 October 2026 at 20:00 PDT until 27 October 2026 at 22:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Spain handsets.

Posted on Oct 23, 2026 - 03:40 PDT

United States SMS Carrier Maintenance - Verizon Oct `27`, `2026` `21:00` - Oct `28`, `2026` `02:00` PDT

The Verizon network in the United States is conducting a planned maintenance from 27 October 2026 at 21:00 PDT until 28 October 2026 at 02:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Verizon United States handsets.

Posted on Oct 19, 2026 - 21:29 PDT

France SMS Carrier Partner Maintenance Oct `28`, `2026` `04:00`-`06:00` PDT

Our SMS carrier partner in France is conducting a planned maintenance from 28 October 2026 at 04:00 PDT until 28 October 2026 at 06:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from France handsets.

Posted on Oct 21, 2026 - 10:05 PDT

Sendgrid Maintenance Impacting Delivery and Account Configuration Oct `28`, `2026` `12:30`-`14:00` PDT

We are upgrading our infrastructure on October 28 2026, from 12:30 to 14:00 PDT to enhance system stability and scalability.

During this window customers may experience delays impacting the following functionalities:
- Email delivery for new sign-ups and upgraded accounts
- Account configuration and settings updates
- Processing of group unsubscribes
- Dedicated IP and IP pool changes

System functionality will resume normally once maintenance concludes. Thank you for your patience.
Posted on Oct 23, 2026 - 15:57 PDT

Russia SMS Carrier Maintenance - Tele2 Oct `28`, `2026` `13:00`-`17:00` PDT

The Tele2 network in Russia is conducting a planned maintenance from 28 October 2026 at 13:00 PDT until 28 October 2026 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Tele2 Russia handsets.

Posted on Oct 02, 2026 - 07:46 PDT

United States and Canada Twilio SMS and MMS Maintenance Oct `28`, `2026` `20:00` - Oct `29`, `2026` `00:00` PDT

Twilio is conducting a planned maintenance from 28 October 2026 at 20:00 PDT until 29 October 2026 at 00:00 PDT. During the maintenance window, there could be intermittent delays or failures delivering SMS and MMS to and from United States and Canada handsets when sending via long codes, short codes and toll free numbers.

Posted on Sep 04, 2026 - 00:24 PDT

United States SMS and MMS Carrier Partner Maintenance Oct `28`, `2026` `20:00` - Oct `29`, `2026` `00:00` PDT

Our SMS and MMS carrier partner in the United States is conducting a planned maintenance from 28 October 2026 at 20:00 PDT until 29 October 2026 at 00:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to United States handsets via subset of United States long codes.

Posted on Sep 29, 2026 - 08:15 PDT

United States SMS Carrier Maintenance - Verizon Oct `28`, `2026` `21:00`-`22:00` PDT

The Verizon network in the United States is conducting a planned maintenance from 28 October 2026 at 21:00 PDT until 28 October 2026 at 22:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Verizon United States handsets.

Posted on Oct 19, 2026 - 23:06 PDT

Japan SMS Carrier Partner Maintenance Oct `29`, `2026` `12:00`-`13:00` PDT

Our SMS carrier partner in Japan is conducting a planned maintenance from 29 October 2026 at 12:00 PDT until 29 October 2026 at 13:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to NTT docomo Japan handsets.

Posted on Oct 15, 2026 - 04:17 PDT

Singapore SMS Carrier Maintenance - Singtel Nov `2`, `2026` `09:00`-`14:00` PST

The Singtel network in Singapore is conducting a planned maintenance from 02 November 2026 at 09:00 PST until 02 November 2026 at 14:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from Singtel Singapore handsets.

Posted on Oct 22, 2026 - 22:28 PDT

Qatar SMS Carrier Maintenance - Vodafone Nov `2`, `2026` `13:00`-`19:00` PST

The Vodafone network in Qatar is conducting a planned maintenance from 02 November 2026 at 13:00 PST until 02 November 2026 at 19:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to Vodafone Qatar handsets.

Posted on Oct 14, 2026 - 19:45 PDT

United States SMS Carrier Partner Maintenance Nov `3`, `2026` `00:00`-`01:00` PST

Our SMS carrier partner in the United States is conducting a planned maintenance from 03 November 2026 at 00:00 PST until 03 November 2026 at 01:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to United States handsets via subset of United States short codes.

Posted on Oct 23, 2026 - 04:34 PDT

United States and Canada Twilio SMS and MMS Maintenance Nov `4`, `2026` `20:00` - Nov `5`, `2026` `00:00` PST

Twilio is conducting a planned maintenance from 04 November 2026 at 20:00 PST until 05 November 2026 at 00:00 PST. During the maintenance window, there could be intermittent delays or failures delivering SMS and MMS to and from United States and Canada handsets via subset of long codes, short codes and toll free numbers.

Posted on Oct 20, 2026 - 17:17 PDT

United States MMS Carrier Partner Maintenance Nov `4`, `2026` `22:00` - Nov `5`, `2026` `00:00` PST

Our MMS carrier partner in the United States is conducting a planned maintenance from 04 November 2026 at 22:00 PST until 05 November 2026 at 00:00 PST. During the maintenance window, there could be intermittent delays delivering MMS to United States handsets via subset of United States short codes.

Posted on Oct 23, 2026 - 04:36 PDT

United States and Canada Twilio SMS and MMS Maintenance Nov `11`, `2026` `20:00` - Nov `12`, `2026` `00:00` PST

Twilio is conducting a planned maintenance from 11 November 2026 at 20:00 PST until 12 November 2026 at 00:00 PST. During the maintenance window, there could be intermittent delays or failures delivering SMS and MMS to and from United States and Canada handsets when sending via subset of long codes, short codes and toll free numbers.

Posted on Oct 20, 2026 - 19:19 PDT

United States SMS Carrier Partner Maintenance Nov `16`, `2026` `21:00` - Nov `17`, `2026` `03:00` PST

Our SMS carrier partner in the United States is conducting a planned maintenance from 16 November 2026 at 21:00 PST until 17 November 2026 at 03:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from United States handsets via subset of United States long codes.

Posted on Sep 30, 2026 - 13:34 PDT

United States and Canada Twilio SMS and MMS Maintenance Nov `18`, `2026` `20:00` - Nov `19`, `2026` `00:00` PST

Twilio is conducting a planned maintenance from 18 November 2026 at 20:00 PST until 19 November 2026 at 00:00 PST. During the maintenance window, there could be intermittent delays or failures delivering SMS and MMS to and from United States and Canada handsets when sending via long codes, short codes and toll free numbers.

Posted on Oct 20, 2026 - 19:19 PDT

United States SMS Carrier Partner Maintenance Nov `18`, `2026` `21:00` - Nov `19`, `2026` `03:00` PST

Our SMS carrier partner in the United States is conducting a planned maintenance from 18 November 2026 at 21:00 PST until 19 November 2026 at 03:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from United States handsets via subset of United States long codes.

Posted on Sep 30, 2026 - 16:04 PDT

United States and Canada Twilio SMS and MMS Maintenance Nov `23`, `2026` `20:00` - Nov `24`, `2026` `00:00` PST

Twilio is conducting a planned maintenance from 23 November 2026 at 20:00 PST until 24 November 2026 at 00:00 PST. During the maintenance window, there could be intermittent delays or failures delivering SMS and MMS to and from United States and Canada handsets when sending via long codes, short codes and toll free numbers.

Posted on Oct 20, 2026 - 19:20 PDT

System Metrics Month Week Day

API Response Time - North America

Fetching

API Response Time - Europe

Fetching

Past Incidents

Oct `24`, `2026`

SMS Delivery Delays from Twilio to WOM Colombia

Resolved - The incident has been resolved and SMS delivery from Twilio to WOM network subscribers in Colombia is operating normally.
Oct 24, 05:48 PDT

Monitoring - We have observed a recovery in SMS delivery from Twilio to WOM network subscribers in Colombia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 24, 04:41 PDT

Identified - Twilio customers may be experiencing SMS delivery delays from Twilio to WOM network subscribers in Colombia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 24, 04:40 PDT

Update - Twilio customers may be experiencing MMS delivery delays from Twilio to WOM network subscribers in Colombia. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.
Oct 24, 03:11 PDT

Update - Twilio customers may be experiencing MMS delivery delays from Twilio to WOM network subscribers in Colombia. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 24, 01:06 PDT

Investigating - Twilio customers may be experiencing SMS delivery delays from Twilio to WOM network subscribers in Colombia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 24, 00:05 PDT

SMS Delivery Delays from a Subset of Twilio Phone Numbers to Telefonica Nicaragua

Resolved - The incident has been resolved and SMS delivery from a subset of Twilio Phone Numbers to Telefonica network subscribers in Nicaragua is operating normally.
Oct 24, 04:35 PDT

Update - We have observed a recovery in SMS delivery from a subset of Twilio Phone Numbers to Telefonica network subscribers in Nicaragua and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
Oct 24, 01:40 PDT

Monitoring - We have observed a recovery in SMS delivery from a subset of Twilio Phone Numbers to Telefonica network subscribers in Nicaragua and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 23, 23:40 PDT

Update - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Phone Numbers to Telefonica network subscribers in Nicaragua. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Oct 23, 16:57 PDT

Update - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Phone Numbers to Telefonica network subscribers in Nicaragua. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Oct 23, 12:54 PDT

Update - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Phone Numbers to Telefonica network subscribers in Nicaragua. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 23, 10:54 PDT

Identified - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Phone Numbers to Telefonica network subscribers in Nicaragua. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 23, 09:53 PDT

Investigating - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Phone Numbers to Telefonica network subscribers in Nicaragua. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 23, 09:19 PDT

Oct `23`, `2026`

SMS Delivery Delays from a Subset of Twilio Short Codes and Long Codes to Claro Brazil

Resolved - The incident has been resolved and SMS delivery from a subset of Twilio Short Codes and Long Codes to Claro network subscribers in Brazil is operating normally.
Oct 23, 23:02 PDT

Update - We have observed a recovery in SMS delivery from a subset of Twilio Alphanumeric Sender IDs, Short Codes, and Long Codes to Claro network subscribers in Brazil and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
Oct 23, 19:27 PDT

Monitoring - We have observed a recovery in SMS delivery from a subset of Twilio Alphanumeric Sender IDs, Short Codes, and Long Codes to Claro network subscribers in Brazil and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 23, 17:24 PDT

Update - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Alphanumeric Sender IDs, Short Codes, and Long Codes to Claro network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Oct 23, 16:07 PDT

Update - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Alphanumeric Sender IDs, Short Codes, and Long Codes to Claro network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 23, 14:07 PDT

Identified - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes and Long Codes to Claro network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 23, 13:07 PDT

Investigating - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Alphanumeric Sender IDs, Short Codes, and Long Codes to Claro network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 23, 13:06 PDT

US SMS Carrier Maintenance - Small US Carriers

Completed - The scheduled maintenance has been completed.
Oct 23, 23:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 23, 21:00 PDT

Scheduled -

A subset of small networks in the US are conducting a planned maintenance from 23 October 2026 at 21:00 PDT until 23 October 2026 at 23:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to small US carriers handsets.

We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.

Oct 23, 13:06 PDT

SMS Delivery Failures from Twilio to Multiple Networks in South Africa

Resolved - The incident has been resolved and SMS delivery from Twilio to affected networks in South Africa is operating normally.
Oct 23, 22:56 PDT

Update - We have observed a recovery in SMS delivery from Twilio to multiple networks in South Africa and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.
Oct 23, 22:23 PDT

Update - We have observed a recovery in SMS delivery from Twilio to South Africa and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
Oct 23, 18:22 PDT

Monitoring - We have observed a recovery in SMS delivery from Twilio to network subscribers on multiple networks in South Africa and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 23, 16:20 PDT

Update - Twilio customers may be experiencing SMS delivery failures from Twilio to South Africa. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Oct 23, 15:58 PDT

Update - Twilio customers may be experiencing SMS delivery failures from Twilio to network subscribers on multiple networks in South Africa. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 23, 13:53 PDT

Identified - Twilio customers may be experiencing SMS delivery failures from Twilio to network subscribers on multiple networks in South Africa. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 23, 12:51 PDT

Investigating - Twilio customers may be experiencing SMS delivery failures from Twilio to South Africa. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 23, 12:46 PDT

Voice Call Failures from Network Subscribers to Twilio Costa Rica Landline Numbers

Resolved - The incident has been resolved and voice calls from network subscribers to Twilio Costa Rica Landline Numbers are operating normally.
Oct 23, 20:43 PDT

Monitoring - We have observed a recovery in voice calls from network subscribers in Costa Rica to a subset of Twilio Costa Rica Landline Numbers and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 23, 18:41 PDT

Update - Twilio customers may be experiencing voice call failures from network subscribers to a subset of Twilio Costa Rica Phone Numbers. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 23, 16:29 PDT

Investigating - Twilio customers may be experiencing voice call failures from network subscribers to a subset of Twilio Costa Rica Phone Numbers. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 23, 15:26 PDT

Block Suppressions Maintenance

Completed - We're canceling this scheduled maintenance, and there will be no impact to functionality in the window previously provided. All components will remain operational. Thank you for your patience.
Oct 23, 16:24 PDT

Update - This maintenance has been rescheduled. In order to increase the stability and scalability of our systems, we are performing a maintenance on our infrastructure on October 24, 2026 from 14:00 until 16:00 PDT. During this time, customers may experience issues with public endpoints for blocks and delays to updating block lists. Mail sending functionality will remain fully operational. Thank you for your patience through this maintenance.
Oct 15, 16:07 PDT

Scheduled - In order to increase the stability and scalability of our systems, we are performing a maintenance on our infrastructure on October 17, 2026 from 14:00 until 16:00 PDT. During this time, customers may experience issues with public endpoints for blocks and delays to updating block lists. Mail sending functionality will remain fully operational. Thank you for your patience through this maintenance.
Oct 5, 13:19 PDT

MMS Delivery Delays from a Subset of Twilio Long Codes to Viaero United States

Resolved - The incident has been resolved and MMS delivery from a subset of Twilio Long Codes to Viaero network subscribers in the United States is operating normally.
Oct 23, 15:04 PDT

Update - We have observed a recovery in MMS delivery from a subset of Twilio Long Codes to Viaero network subscribers in the United States and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.
Oct 23, 06:39 PDT

Update - We have observed a recovery in MMS delivery from a subset of Twilio Long Codes to Viaero network subscribers in the United States and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
Oct 23, 02:39 PDT

Monitoring - We have observed a recovery in MMS delivery from a subset of Twilio Long Codes to Viaero network subscribers in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 23, 00:37 PDT

Update - Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Long Codes to Viaero network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Oct 22, 20:36 PDT

Update - Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Long Codes to Viaero network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 22, 18:31 PDT

Identified - Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Long Codes to Viaero network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 22, 17:25 PDT

Investigating - Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Long Codes to Viaero network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 22, 17:23 PDT

SMS Delivery Delays from Twilio to Surf Telecom Brazil

Resolved - The incident has been resolved and SMS delivery from Twilio to Surf Telecom network subscribers in Brazil is operating normally.
Oct 23, 12:31 PDT

Update - We have observed a recovery in SMS delivery from Twilio to Surf Telecom network subscribers in Brazil and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
Oct 23, 09:24 PDT

Monitoring - We have observed a recovery in SMS delivery from Twilio to Surf Telecom network subscribers in Brazil and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 23, 07:24 PDT

Identified - Twilio customers may be experiencing SMS delivery delays from Twilio to Surf Telecom network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 23, 07:23 PDT

Update - Twilio customers may be experiencing SMS delivery delays from Twilio to Surf Telecom network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 8 hours or as soon as more information becomes available.
Oct 23, 04:03 PDT

Update - Twilio customers may be experiencing SMS delivery delays from Twilio to Surf Telecom network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.
Oct 23, 00:02 PDT

Update - Twilio customers may be experiencing SMS delivery delays from Twilio to Surf Telecom network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 22, 21:56 PDT

Investigating - Twilio customers may be experiencing SMS delivery delays from Twilio to Surf Telecom network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 22, 20:51 PDT

SMS Delivery Delays from a Subset of Twilio Short Codes to Liberty Mobile Puerto Rico

Resolved - The incident has been resolved and SMS delivery from a subset of Twilio Short Codes to Liberty Mobile network subscribers in Puerto Rico is operating normally.
Oct 23, 12:17 PDT

Update - We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to Liberty Mobile network subscribers in Puerto Rico and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
Oct 23, 10:31 PDT

Monitoring - We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to Liberty Mobile network subscribers in Puerto Rico and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 23, 08:31 PDT

Update - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Liberty Mobile network subscribers in Puerto Rico. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 23, 07:30 PDT

Identified - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Liberty network subscribers in Puerto Rico. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 23, 06:30 PDT

Investigating - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Liberty Mobile network subscribers in Puerto Rico. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 23, 06:13 PDT

SMS Delivery Receipt Delays from Twilio to Multiple Networks in United States and Canada

Resolved - The incident has been resolved and SMS delivery receipts from Twilio to network subscribers on affected networks in the United States and Canada are operating normally.
Oct 23, 12:12 PDT

Update - We have observed a recovery in SMS delivery receipts from Twilio to network subscribers on multiple networks in multiple countries in North America and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
Oct 23, 11:36 PDT

Monitoring - We have observed a recovery in SMS delivery receipts from Twilio to network subscribers on multiple networks in multiple countries in North America and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 23, 09:35 PDT

Update - Twilio customers may be experiencing SMS delivery receipt delays from Twilio to network subscribers on multiple networks in multiple countries in North America. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 4 hours or as soon as more information becomes available.
Oct 23, 08:52 PDT

Update - Twilio customers may be experiencing SMS delivery receipt delays from Twilio to network subscribers on multiple networks in United States of America & Canada. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 23, 06:51 PDT

Update - Twilio customers may be experiencing SMS delivery receipt delays from Twilio to network subscribers on multiple networks in the United States and Canada. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 23, 05:50 PDT

Update - Twilio customers may be experiencing SMS delivery receipt delays from Twilio to network subscribers on multiple networks in the United States. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 23, 05:42 PDT

Identified - Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Altice network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 23, 05:29 PDT

SMS Delivery Delays between a Subset of Twilio Phone Numbers and Multiple Networks in Brazil

Resolved - The incident has been resolved and SMS delivery between a subset of Twilio Phone Numbers and network subscribers on affected networks in Brazil is operating normally.
Oct 23, 11:56 PDT

Update - We have observed a recovery in SMS delivery between a subset of Twilio Phone Numbers and network subscribers on multiple networks in Brazil and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
Oct 23, 09:08 PDT

Monitoring - We have observed a recovery in SMS delivery between a subset of Twilio Brazil Phone Numbers and network subscribers on multiple networks in Brazil and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 23, 07:07 PDT

Update - Twilio customers may be experiencing SMS delivery delays and failures between a subset of Twilio Phone Numbers and network subscribers on multiple networks in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Oct 23, 03:58 PDT

Update - Twilio customers may be experiencing SMS delivery delays and failures between a subset of Twilio Phone Numbers and network subscribers on multiple networks in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Oct 22, 23:57 PDT

Update - Twilio customers may be experiencing SMS delivery delays between a subset of Twilio Phone Numbers and network subscribers on multiple networks in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 22, 21:56 PDT

Identified - Twilio customers may be experiencing SMS delivery delays between Twilio Phone Numbers and network subscribers on multiple networks in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 22, 20:51 PDT

Investigating - Twilio customers may be experiencing SMS delivery delays and failures between a subset of Twilio Brazil Phone Numbers and network subscribers on multiple networks in Brazil. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 22, 20:37 PDT

SMS Delivery Delays and Failures from Twilio to Telecall Brazil

Resolved - The incident has been resolved and SMS delivery from Twilio to Telecall network subscribers in Brazil is operating normally.
Oct 23, 10:37 PDT

Update - We have observed a recovery in SMS delivery from Twilio to Telecall network subscribers in Brazil and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.
Oct 23, 10:28 PDT

Update - We have observed a recovery in SMS delivery from Twilio to Telecall network subscribers in Brazil and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
Oct 23, 06:27 PDT

Monitoring - We have observed a recovery in SMS delivery from Twilio to Telecall network subscribers in Brazil and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 23, 04:26 PDT

Update - Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Telecall network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 23, 02:24 PDT

Identified - Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Telecall network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 23, 01:19 PDT

Investigating - Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Telecall network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 23, 01:05 PDT

SMS Delivery Delays from a Subset of Twilio Short Codes and Long Codes to Appalachian Wireless United States

Resolved - The incident was duplicate. Our Team is working for SMS Delivery Report Delays to Multiple Small networks in Unites states of America & Canada
Oct 23, 07:33 PDT

Identified - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes and Long Codes to Appalachian Wireless network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 23, 06:57 PDT

Investigating - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes and Long Codes to Appalachian Wireless network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 23, 06:24 PDT

SMS Delivery Delays and Failures from Twilio to Malitel Mali

Resolved - The incident has been resolved and SMS delivery from Twilio to Malitel network subscribers in Mali is operating normally.
Oct 23, 07:26 PDT

Update - We have observed a recovery in SMS delivery from Twilio to Malitel network subscribers in Mali and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
Oct 23, 05:53 PDT

Monitoring - We have observed a recovery in SMS delivery from Twilio to Malitel network subscribers in Mali and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 23, 03:52 PDT

Update - Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Malitel network subscribers in Mali. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
Oct 22, 23:14 PDT

Update - Twilio customers may be experiencing SMS delivery delays and delivery failures from Twilio to Malitel network subscribers in Mali. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Oct 22, 15:13 PDT

Update - Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Malitel network subscribers in Mali. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Oct 22, 11:13 PDT

Update - Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Malitel network subscribers in Mali. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 22, 09:13 PDT

Identified - Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Malitel network subscribers in Mali. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 22, 08:12 PDT

Update - Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Malitel network subscribers in Mali. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 22, 06:42 PDT

Investigating - Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Malitel network subscribers in Mali. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 22, 05:42 PDT

Philippines SMS Carrier Partner Maintenance

Completed - The scheduled maintenance has been completed.
Oct 23, 06:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 23, 05:00 PDT

Scheduled -

Our SMS carrier partner in the Philippines is conducting an emergency maintenance from 23 October 2026 at 05:00 PDT until 23 October 2026 at 06:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS from Philippines handsets.

We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.

Oct 23, 02:48 PDT

SMS Delivery Delays and Failures between a Subset of Twilio Long Codes and Multiple Networks in Italy

Resolved - The incident has been resolved and SMS delivery between a subset of Twilio Long Codes and affected networks in Italy is operating normally.
Oct 23, 05:58 PDT

Update - We have observed a recovery in SMS delivery between a subset of Twilio Long Codes and network subscribers on multiple networks in Italy and are monitoring service stability. We will provide another update in 24 hours or as soon as more information becomes available.
Oct 23, 03:47 PDT

Update - We have observed a recovery in SMS delivery between a subset of Twilio Long Codes and network subscribers on multiple networks in Italy and are monitoring service stability. We will provide another update in 16 hours or as soon as more information becomes available.
Oct 21, 11:45 PDT

Update - We have observed a recovery in SMS delivery between a subset of Twilio Long Codes and network subscribers on multiple networks in Italy and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.
Oct 21, 03:45 PDT

Update - We have observed a recovery in SMS delivery between a subset of Twilio Long Codes and multiple networks in Italy and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
Oct 20, 23:39 PDT

Monitoring - We have observed a recovery in SMS delivery between a subset of Twilio Long Codes and network subscribers on multiple networks in Italy and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 20, 21:33 PDT

Update - Twilio customers may be experiencing SMS delivery delays and failures between a subset of Twilio Long Codes and network subscribers on multiple networks in Italy. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Oct 20, 05:18 PDT

Update - Twilio customers may be experiencing SMS delivery delays and failures between a subset of Twilio Long Codes and network subscribers on multiple networks in Italy. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Oct 20, 01:17 PDT

Update - Twilio customers may be experiencing SMS delivery delays and failures between a subset of Twilio Long Codes and network subscribers on multiple networks in Italy. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 19, 23:17 PDT

Identified - Twilio customers may be experiencing SMS delivery delays and failures between a subset of Twilio Long Codes and network subscribers on multiple networks in Italy. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 19, 22:17 PDT

Update - Twilio customers may be experiencing SMS delivery delays and failures between a subset of Twilio Long Codes and network subscribers on multiple networks in Italy. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Oct 19, 19:32 PDT

Update - Twilio customers may be experiencing SMS delivery delays and failures between a subset of Twilio Long Codes and network subscribers on multiple networks in Italy. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 19, 17:32 PDT

Update - We have observed a recovery in SMS delivery between a subset of Twilio Long Codes and network subscribers on multiple networks in Italy and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
Oct 19, 14:44 PDT

Update - Twilio customers may be experiencing SMS delivery delays and failures between a subset of Twilio Long Codes and multiple networks in Italy. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 19, 10:54 PDT

Identified - Twilio customers may be experiencing SMS delivery delays and delivery failures between a subset of Twilio Long Codes and network subscribers on multiple networks in Italy. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 19, 09:54 PDT

Investigating - Twilio customers may be experiencing SMS delivery delays and failures between a subset of Twilio Long Codes and network subscribers on multiple networks in Italy. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 19, 09:53 PDT

MMS Delivery Failures From A Subset Of Network Subscribers In Australia To Twilio Australia Phone Numbers

Resolved - This incident has been resolved. MMS delivery from Australian network subscribers to Twilio Australia Phone Numbers is operating as expected within documented specifications. Media attachments under 1MB continue to deliver normally. Attachments exceeding 1MB remain subject to carrier constraints and best-effort delivery. We recommend keeping all media payloads under 1MB to ensure consistent delivery.
Oct 23, 01:36 PDT

Update - Our team continues to investigate MMS delivery issues from a subset of Australian network subscribers to Twilio Australia Phone Numbers. Media within our documented limit (<1MB) is delivering as intended. Media exceeding 1MB is processed on a best-effort basis and may encounter delays, delivery failures, or duplicate messages. We recommend keeping all attachments under 1MB. We will provide another update in 24 hours or as soon as more information becomes available.
Oct 14, 00:19 PDT

Update - Twilio customers may be experiencing MMS delivery failures from a subset of network subscribers in Australia to a subset of Twilio Australia Phone Numbers. Our team is actively investigating this issue. We will provide another update in 24 hours or as soon as more information becomes available.
Oct 12, 22:40 PDT

Update - Twilio customers may be experiencing MMS delivery failures from Telstra network subscribers in Australia to a subset of Twilio Australia Phone Numbers. Our team is actively investigating this issue. We will provide another update in 24 hours or as soon as more information becomes available.
Sep 30, 14:33 PDT

Update - Twilio customers may be experiencing MMS Delivery Failures from a Subset of Network subscribers in Australia to Twilio Australia Phone Numbers. Our team is actively investigating this issue. We will provide another update in 24 hours or as soon as more information becomes available.
Sep 25, 08:21 PDT

Update - Twilio customers may be experiencing MMS delivery failures from a Subset of network subscribers in Australia to Twilio Australia Phone Numbers. Our team is actively investigating this issue. We will provide another update in 24 hours or as soon as more information becomes available.
Sep 17, 03:22 PDT

Update - Twilio customers may be experiencing MMS delivery failures from Telstra network subscribers in Australia to a subset of Twilio Phone Numbers. Our team is actively investigating this issue. We will provide another update in 24 hours or as soon as more information becomes available.
Sep 16, 03:18 PDT

Update - Twilio customers may be experiencing MMS delivery failures from a Subset of network subscribers in Australia to Twilio Australia Phone Numbers. Our team is actively investigating this issue. We will provide another update in 16 hours or as soon as more information becomes available.
Sep 11, 16:45 PDT

Update - Twilio customers may be experiencing MMS delivery failures from a Subset of network subscribers in Australia to Twilio Australia Phone Numbers. Our team is actively investigating this issue. We will provide another update in 8 hours or as soon as more information becomes available.
Sep 11, 16:45 PDT

Update - We are continuing to investigate this issue.
Sep 11, 16:44 PDT

Update - Twilio customers may be experiencing MMS delivery failures from a Subset of network subscribers in Australia to Twilio Australia Phone Numbers. Our team is actively investigating this issue. We will provide another update in 16 hours or as soon as more information becomes available.
Sep 11, 11:08 PDT

Update - Twilio customers may be experiencing MMS delivery failures from a Subset of network subscribers in Australia to Twilio Australia Phone Numbers. Our team is actively investigating this issue. We will provide another update in 8 hours or as soon as more information becomes available.
Sep 11, 02:12 PDT

Update - Twilio customers may be experiencing MMS delivery failures from Telstra network subscribers in Australia to a subset of Twilio Australia Phone Numbers. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.
Sep 10, 22:09 PDT

Update - Twilio customers may be experiencing MMS delivery failures from Telstra network subscribers in Australia to a subset of Twilio Phone Numbers. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 10, 20:08 PDT

Update - Twilio customers may be experiencing MMS delivery delays from a Subset of network subscribers in Australia to Twilio Australia Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
Sep 7, 12:09 PDT

Investigating - Twilio customers may be experiencing MMS delivery failures from Telstra network subscribers in Australia to a subset of Twilio Phone Numbers. Our team is actively investigating this issue. We will provide another update in 24 hours or as soon as more information becomes available.
Sep 5, 11:23 PDT

Identified - Twilio customers may be experiencing MMS delivery delays from a Subset of network subscribers in Australia to Twilio Australia Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Sep 4, 19:20 PDT

Update - Twilio customers may be experiencing MMS delivery delays from a Subset of network subscribers in Australia to Twilio Australia Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Sep 4, 11:04 PDT

Investigating - Twilio customers may be experiencing MMS delivery delays from a Subset of network subscribers in Australia to Twilio Australia Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Sep 4, 06:19 PDT

Identified - Twilio customers may be experiencing MMS delivery delays from a Subset of network subscribers in Australia to Twilio Australia Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 4, 04:02 PDT

Investigating - Twilio customers may be experiencing MMS delivery delays from a Subset of network subscribers in Australia to Twilio Australia Phone Numbers. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 4, 02:43 PDT

Italy SMS Carrier Partner Maintenance

Completed - The scheduled maintenance has been completed.
Oct 23, 00:30 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 22, 23:30 PDT

Scheduled -

Our SMS carrier partner in Italy is conducting a planned maintenance from 22 October 2026 at 23:30 PDT until 23 October 2026 at 00:30 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Italy handsets.

We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.

Oct 22, 09:11 PDT

Oct `22`, `2026`

SMS Delivery Delays from a Subset of Twilio Short Codes to Claro Colombia

Resolved - The incident has been resolved and SMS delivery from a subset of Twilio Short Codes to Claro network subscribers in Colombia is operating normally.
Oct 22, 23:57 PDT

Monitoring - We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to Claro network subscribers in Colombia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 22, 21:56 PDT

Identified - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Claro network subscribers in Colombia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 22, 21:36 PDT

Investigating - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Claro network subscribers in Colombia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 22, 21:12 PDT

Voice Call Post Dial Delay From a Subset of Twilio Phone Numbers to Israel

Resolved - The incident has been resolved and voice calls from a subset of Twilio Phone Numbers to network subscribers in Israel are operating normally.
Oct 22, 23:04 PDT

Monitoring - We have observed a recovery in voice calls from a subset of Twilio Phone Numbers to network subscribers in Israel and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 22, 21:05 PDT

Update - Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Phone Numbers to network subscribers in Israel. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
Oct 22, 03:19 PDT

Update - Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Phone Numbers to network subscribers in Israel. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
Oct 21, 11:18 PDT

Update - Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Phone Numbers to network subscribers in Israel. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Oct 21, 03:16 PDT

Update - Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Phone Numbers to network subscribers in Israel. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Oct 20, 23:16 PDT

Update - Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Phone Numbers to network subscribers in Israel. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 20, 21:10 PDT

Identified - Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Phone Numbers to network subscribers in Israel. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 20, 20:10 PDT

US SMS Carrier Maintenance - Small US Carriers

Completed - The scheduled maintenance has been completed.
Oct 22, 23:01 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 22, 21:01 PDT

Scheduled -

A subset of small networks in the US are conducting a planned maintenance from 22 October 2026 at 21:00 PDT until 22 October 2026 at 23:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to small US carriers handsets.

We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.

Oct 22, 15:26 PDT

Brazil SMS Carrier Partner Maintenance

Completed - The scheduled maintenance has been completed.
Oct 22, 23:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 22, 22:00 PDT

Scheduled -

Our SMS carrier partner in Brazil is conducting a planned maintenance from 22 October 2026 at 22:00 PDT until 22 October 2026 at 23:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Brazil handsets.

We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.

Oct 22, 13:34 PDT

Kazakhstan SMS Carrier Maintenance - Tele2

Completed - The scheduled maintenance has been completed.
Oct 22, 21:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 22, 15:00 PDT

Scheduled -

The Tele2 network in Kazakhstan is conducting a planned maintenance from 22 October 2026 at 15:00 PDT until 22 October 2026 at 21:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Tele2 Kazakhstan handsets.

We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.

Oct 22, 04:30 PDT

SMS Delivery Delays and Failures from a Subset of Twilio Alphanumeric Sender IDs to Mobile China

Resolved - The incident has been resolved and SMS delivery from a subset of Twilio Alphanumeric Sender ID's to China Mobile network subscribers in China is operating normally.
Oct 22, 20:55 PDT

Monitoring - We have completed our investigation and determined that this event did not result in any customer impact. All systems are operating normally.
Oct 9, 08:35 PDT

Update - Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Alphanumeric Sender Type to Mobile network subscribers in China. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Oct 9, 07:31 PDT

Update - Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Alphanumeric Sender Type to China Mobile network subscribers in China. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Oct 9, 03:25 PDT

Update - Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Alphanumeric Sender Type to Mobile network subscribers in China. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 9, 01:05 PDT

Identified - Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Alphanumeric Sender IDs to China Mobile network subscribers in China. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 9, 00:05 PDT

Investigating - Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Alphanumeric Sender IDs to China Mobile network subscribers in China. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 8, 23:42 PDT

Russia SMS Carrier Maintenance - MegaFon

Completed - The scheduled maintenance has been completed.
Oct 22, 17:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 22, 13:00 PDT

Scheduled -

The MegaFon network in Russia is conducting a planned maintenance from 22 October 2026 at 13:00 PDT until 22 October 2026 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to MegaFon Russia handsets.

Oct 21, 05:39 PDT

Multiple Destination SMS Carrier Partner Maintenance

Completed - The scheduled maintenance has been completed.
Oct 22, 14:30 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 22, 11:30 PDT

Scheduled -

Our SMS carrier partner in India, the United Arab Emirates and Pakistan is conducting a planned maintenance from 22 October 2026 at 11:30 PDT until 22 October 2026 at 14:30 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from India, United Arab Emirates and Pakistan handsets.

Oct 15, 07:25 PDT

Russia SMS Carrier Maintenance - Gazprombank Mobile

Completed - The scheduled maintenance has been completed.
Oct 22, 14:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 22, 13:01 PDT

Scheduled -

The Gazprombank Mobile network in Russia is conducting a planned maintenance from 22 October 2026 at 13:00 PDT until 22 October 2026 at 14:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Gazprombank Mobile Russia handsets.

Oct 19, 20:06 PDT

Hosted Number Verification Calls not Reaching Customers

Resolved - We are no longer experiencing the issue affecting one-time passcode verification calls for Hosted Numbers. This incident has been resolved.
Oct 22, 13:10 PDT

Monitoring - We are seeing recovery for the issue affecting one-time passcode verification calls for Hosted Numbers. We will continue to monitor to ensure full service recovery. We expect to provide another update in 30 minutes or as soon as more information becomes available.
Oct 22, 12:41 PDT

Identified - We have identified the cause of an issue affecting one-time passcode verification calls for Hosted Numbers. Some customers are not receiving these calls, which prevents them from verifying their numbers and continuing with SMS hosting.

Customers may need to enable the required geo permissions on their account and retry the verification call. We are working to resolve this and will provide another update in 4 hours or as soon as more information becomes available.
Oct 22, 10:48 PDT

Update - We continue investigating an issue with Hosted Numbers. Users may experience delays in receiving OTP verification calls. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 22, 09:01 PDT

Update - We are investigating an issue with Hosted Numbers. Users may experience delays in receiving OTP verification calls. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 22, 08:01 PDT

Investigating - Our monitoring systems have detected a potential issue with OTP calls for Hosted SMS Verification. Our engineers have been alerted and are investigating. We will provide an update when we have more details.
Oct 22, 07:56 PDT

Issue with 500 Errors on Porting Request Submissions

Resolved - We are no longer experiencing an issue with 500 errors on porting request submissions. This incident has been resolved.
Oct 22, 12:30 PDT

Monitoring - We have started seeing recovery for the issue with 500 errors on porting request submissions. We will continue to monitor to ensure a full recovery. We expect to provide another update in 30 minutes or as soon as more information becomes available.
Oct 22, 12:03 PDT

Identified - We have identified the issue with 500 Errors on Porting Request Submissions. This issue is affecting wireless only submissions on the Port-in US Toll-free and Port a number tabs. The Port-in US Local tab is still currently functional and the Port-in API is still functional.

We are actively working to resolve this issue. If customers have an urgent porting request, they can submit it manually by sending an email to porting@twilio.com at this time.

We will provide another update in 2 hours or as soon as additional information is available.
Oct 22, 11:16 PDT

Update - We are observing an issue with 500 Errors on Porting Request Submissions. This issue is affecting the Port-in US Toll-free and Port a number tabs. The Port-in US Local tab is still currently functional and the Port-in API is still functional.

We expect to provide another update in 1 hour or as soon as more information becomes available.
Oct 22, 10:24 PDT

Investigating - Our monitoring systems have detected a potential issue with porting request submissions returning 500 errors. Our engineers have been alerted and are investigating. We will provide an update when we have more details.
Oct 22, 10:10 PDT

SMS Delivery Failures from United Kingdom to a Subset of Twilio Long Codes

Resolved - The incident has been resolved and SMS delivery from network subscribers in the United Kingdom to a subset of Twilio Long Codes is operating normally.
Oct 22, 12:05 PDT

Monitoring - We have observed a recovery in SMS delivery from the United Kingdom to a subset of Twilio Long Codes and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 22, 10:04 PDT

Update - Twilio customers may be experiencing SMS delivery delays and failures from network subscribers to a subset of Twilio United Kingdom Long Codes. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
Oct 22, 01:34 PDT

Update - Twilio customers may be experiencing SMS delivery failures from network subscribers in the United Kingdom to a subset of Twilio Long Codes. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Oct 21, 17:33 PDT

Update - Twilio customers may be experiencing SMS delivery failures from network subscribers in the United Kingdom to a subset of Twilio Long Codes. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Oct 21, 13:33 PDT

Update - Twilio customers may be experiencing SMS delivery failures from network subscribers in the United Kingdom to a subset of Twilio Long Codes. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 21, 11:32 PDT

Update - Twilio customers may be experiencing SMS delivery failures from network subscribers to Twilio United Kingdom Long Codes. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 21, 10:32 PDT

Identified - Twilio customers may be experiencing SMS delivery delays from network subscribers in the United Kingdom to a subset of Twilio Long Codes. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 21, 09:32 PDT

Investigating - Twilio customers may be experiencing SMS delivery delays from network subscribers to a subset of Twilio United Kingdom Long Codes. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 21, 09:10 PDT

Issue with Realtime Transcriptions and Deepgram

Resolved - The issue affecting realtime transcriptions and Deepgram has been resolved, and the service is functioning normally at this time.
Oct 22, 11:08 PDT

Monitoring - We have mitigated the issue and are monitoring system performance. Speech recognition for Voice calls is returning to normal. We will provide another update in 30 minutes or as soon as more information becomes available.
Oct 22, 10:38 PDT

Investigating - Our monitoring systems have detected a potential issue with realtime transcription and Deepgram. Our engineers have been alerted and are investigating. We will provide an update when we have more details. Customers are recommended to move to Google as a temporary workaround until we have additional details.
Oct 22, 09:32 PDT

Philippines SMS Carrier Maintenance - Globe Telecom

Completed - The scheduled maintenance has been completed.
Oct 22, 10:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 22, 08:00 PDT

Scheduled -

The Globe Telecom network in the Philippines is conducting a planned maintenance from 22 October 2026 at 08:00 PDT until 22 October 2026 at 10:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Globe Telecom Philippines handsets.

Oct 19, 16:09 PDT

Intelligent Alerts Delivery Issues

Resolved - The issue affecting intelligent alert notifications for messaging metric anomalies has been resolved, and the service is functioning normally at this time
Oct 22, 09:27 PDT

Investigating - We are currently experiencing an issue with Intelligent Alerts. Alert notifications for messaging metric anomalies may not be delivered while our team investigates. We will provide an update in 1 hour or as soon as more information becomes available.
Oct 22, 09:01 PDT

Silent Network Authentication (SNA) Missing Redirects and Gateway API (Lookup API) Failure Increase in Netherlands

Resolved - The incident has been resolved and API transactions for Silent Network Authentication (SNA) and Lookup API transactions in the Netherlands are operating normally.
Oct 22, 05:53 PDT

Update - We have observed the recovery in API transactions for Silent Network Authentication (SNA) in the Netherlands and are monitoring service stability. We have observed the recovery for Lookup API transactions in the Netherlands and are monitoring service stability. We will provide another update in 16 hours or as soon as more information becomes available.
Oct 22, 05:30 PDT

Update - We have observed the recovery in API transactions for Silent Network Authentication (SNA) in the Netherlands and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.
Oct 21, 21:17 PDT

Update - We have observed the recovery in API transactions for Silent Network Authentication (SNA) in the Netherlands and the recovery for Lookup API transactions involving the Netherlands and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
Oct 21, 17:16 PDT

Monitoring - We have observed the recovery in API transactions for Silent Network Authentication (SNA) in the Netherlands and the recovery for Lookup API transactions involving the Netherlands and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 21, 15:15 PDT

Update - Twilio customers may be experiencing device verification timeouts during API transactions for Silent Network Authentication (SNA) and failure responses for Lookup API transactions in the Netherlands. API transactions may temporarily fail over to secondary methods like SMS OTP. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Oct 21, 14:02 PDT

Update - Twilio customers may be experiencing device verification timeouts during API transactions for Silent Network Authentication (SNA) and failure responses for Lookup API transactions in the Netherlands. API transactions may temporarily fail over to secondary methods like SMS OTP. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 21, 12:02 PDT

Identified - Twilio customers may be experiencing device verification timeouts during API transactions for Silent Network Authentication (SNA) and failure responses for Lookup API transactions in the Netherlands. API transactions may temporarily fail over to secondary methods like SMS OTP. Our team is actively investigating the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 21, 11:01 PDT

SMS Delivery Delays from a Subset of Twilio Short Codes to Cellularone NE Arizona United States

Resolved - The incident has been resolved and SMS delivery from a subset of Twilio Short Codes to Cellularone NE Arizona network subscribers in the United States is operating normally.
Oct 22, 03:57 PDT

Update - We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to Cellularone network subscribers in the United States and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.
Oct 21, 19:25 PDT

Update - We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to Cellularone network subscribers in the United States and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
Oct 21, 15:20 PDT

Monitoring - We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to Cellularone network subscribers in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 21, 13:19 PDT

Update - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Cellularone network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 21, 11:11 PDT

Investigating - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Cellularone network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 21, 10:10 PDT

United States MMS Carrier Partner Maintenance

Completed - The scheduled maintenance has been completed.
Oct 22, 03:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 21, 23:00 PDT

Scheduled -

Our MMS carrier partner in the United States is conducting a planned maintenance from 21 October 2026 at 23:00 PDT until 22 October 2026 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering MMS to and from United States handsets via subset of United States short codes.

Oct 20, 16:03 PDT

United States SMS and MMS Carrier Partner Maintenance

Completed - The scheduled maintenance has been completed.
Oct 22, 00:01 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 21, 20:01 PDT

Scheduled -

Our SMS and MMS carrier partner in the United States is conducting a planned maintenance from 21 October 2026 at 20:00 PDT until 22 October 2026 at 00:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from United States handsets via United States long codes.

Sep 28, 11:56 PDT

United States and Canada Twilio SMS and MMS Maintenance

Completed - The scheduled maintenance has been completed.
Oct 22, 00:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 21, 20:00 PDT

Scheduled -

Twilio is conducting a planned maintenance from 21 October 2026 at 20:00 PDT until 22 October 2026 at 00:00 PDT. During the maintenance window, there could be intermittent delays or failures delivering SMS and MMS to and from United States and Canada handsets when sending via long codes, short codes and toll free numbers.

Sep 4, 00:24 PDT

Oct `21`, `2026`

Infrastructure Maintenance on the San Jose (US2) PoP

Completed - The scheduled maintenance has been completed.
Oct 21, 23:31 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 21, 22:00 PDT

Scheduled - Twilio will conduct infrastructure maintenance on the San Jose (US2) PoP on October 21, 2026, from 10:00pm PDT until 11:30pm PDT. Overall service impact is expected to be minimal. However, there could be intermittent message delivery failures and delivery delays during traffic re-convergence for traffic routing to and from Twilio’s US2/San Jose edge location.
Sep 15, 15:09 PDT

Puerto Rico SMS Carrier Maintenance - Liberty

Completed - The scheduled maintenance has been completed.
Oct 21, 23:30 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 21, 19:45 PDT

Scheduled -

The Liberty network in Puerto Rico is conducting an emergency maintenance from 21 October 2026 at 19:45 PDT until 21 October 2026 at 23:30 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Liberty Puerto Rico handsets.

We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.

Oct 20, 23:44 PDT

SMS Delivery Delays from Twilio to MTN Nigeria

Resolved - The incident has been resolved and SMS delivery from Twilio to MTN network subscribers in Nigeria is operating normally.
Oct 21, 23:17 PDT

Monitoring - We have observed a recovery in SMS delivery from Twilio to MTN network subscribers in Nigeria and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 21, 21:12 PDT

Identified - Twilio customers may be experiencing SMS delivery delays from Twilio to MTN network subscribers in Nigeria. Our team has identified the cause. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 21, 19:18 PDT

Investigating - Twilio customers may be experiencing SMS delivery delays from Twilio to MTN network subscribers in Nigeria. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 21, 18:15 PDT

United States Account Security Carrier Partner Maintenance - Verizon Wireless

Completed - The scheduled maintenance has been completed.
Oct 21, 23:01 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 21, 20:02 PDT

Scheduled -

Our carrier partner Verizon Wireless United States is conducting a planned maintenance from 21 October 2026 at 20:00 PDT until 21 October 2026 at 23:00 PDT. During the maintenance window, there could be intermittent API request failures for Verizon Wireless United States customers.

Impacted Products: Verify Silent Network Auth, Lookup SIM Swap, Legacy Identity MatchAndAttributes

We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.

Oct 21, 00:13 PDT

RCS Inbound Events Delayed

Resolved - RCS inbound events has been resolved and RCS Messaging, is operating normally at this time.
Oct 21, 22:16 PDT

Identified - We have identified the issue of delays with RCS inbound events. We are working toward a fix to restore normal service. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 21, 21:34 PDT

Investigating - We are investigating an issue with inbound RCS events. Users may experience elevated HTTP 500 and 503 status codes when receiving inbound RCS events. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 21, 21:30 PDT

Voice Call Failures and Post Dial Delay from a Subset of Twilio Mobile Numbers to Brazil

Resolved - The incident has been resolved and voice calls from a subset of Twilio Mobile Numbers to network subscribers in Brazil are operating normally.
Oct 21, 21:43 PDT

Update - We have observed a recovery in voice calls from a subset of Twilio Phone Numbers to network subscribers in Brazil and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
Oct 21, 18:41 PDT

Monitoring - We have observed a recovery in voice calls from a subset of Twilio Mobile Numbers to network subscribers in Brazil and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 21, 16:35 PDT

Update - Twilio customers may be experiencing voice call failures and post dial delay from a subset of Twilio Mobile Numbers to network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Oct 21, 15:14 PDT

Update - Twilio customers may be experiencing voice call failures and post dial delay from a subset of Twilio Mobile Numbers to network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 21, 13:14 PDT

Identified - Twilio customers may be experiencing voice call failures and post dial delay from a subset of Twilio Phone Numbers to network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 21, 12:13 PDT

Update - We have observed a recovery in voice calls from a subset of Twilio Mobile Numbers to network subscribers in Brazil and are monitoring service stability. We will provide another update in 16 hours or as soon as more information becomes available.
Oct 21, 01:33 PDT

Update - We have observed a recovery in voice calls from a subset of Twilio Mobile Numbers to network subscribers in Brazil and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.
Oct 20, 17:27 PDT

Update - We have observed a recovery in voice calls from a subset of Twilio Mobile Numbers to network subscribers in Brazil and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
Oct 20, 13:25 PDT

Update - Twilio customers may be experiencing voice call failures and post dial delay from a subset of Twilio Phone Numbers to network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Oct 20, 08:41 PDT

Update - Twilio customers may be experiencing voice call failures and post dial delay from a subset of Twilio Mobile Numbers to network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 20, 06:40 PDT

Identified - Twilio customers may be experiencing voice call failures and post dial delay from a subset of Twilio Mobile Numbers to network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 20, 05:40 PDT

Update - We have observed a recovery in voice calls from a subset of Twilio Mobile Numbers to network subscribers in Brazil and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.
Oct 19, 21:58 PDT

Update - We have observed a recovery in voice calls from a subset of Twilio Mobile Numbers to network subscribers in Brazil and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
Oct 19, 17:57 PDT

Update - Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Mobile Numbers to network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Oct 19, 15:00 PDT

Update - Twilio customers may be experiencing voice call failures and post dial delay from a subset of Twilio Mobile Numbers to network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 19, 14:44 PDT

Update - Twilio customers may be experiencing voice call failures and post dial delay from a subset of Twilio Mobile Numbers to network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 19, 13:44 PDT

Update - Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Mobile Numbers to network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 19, 13:00 PDT

Update - Twilio customers may be experiencing voice call failures, and post dial delay from a subset of Twilio Mobile Numbers to network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 19, 12:00 PDT

Update - Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Mobile Numbers to network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 19, 10:33 PDT

Identified - Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Mobile Numbers to network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 19, 09:31 PDT

Update - Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Mobile Numbers to network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.
Oct 19, 09:29 PDT

Update - Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Mobile Numbers to network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 19, 07:29 PDT

Investigating - Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Mobile Numbers to network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 19, 06:29 PDT

Billing Delays

Resolved - Our team is analyzing the impact affecting billing processing on the Twilio platform. We apologize for the inconvenience and for any confusion this may have caused.
Oct 21, 19:25 PDT

Investigating - We are aware of issues affecting billing processing on the Twilio platform. Customers may experience delays or failures in these services. Our team is actively investigating. We will provide another update as soon as more information becomes available.
Oct 21, 18:29 PDT

Kazakhstan SMS Carrier Maintenance - Tele2

Completed - The scheduled maintenance has been completed.
Oct 21, 19:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 21, 14:01 PDT

Scheduled -

The Tele2 network in Kazakhstan is conducting a planned maintenance from 21 October 2026 at 14:00 PDT until 21 October 2026 at 19:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Tele2 Kazakhstan handsets.

We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.

Oct 21, 07:14 PDT

Russia SMS Carrier Maintenance - MegaFon

Completed - The scheduled maintenance has been completed.
Oct 21, 17:02 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 21, 13:01 PDT

Scheduled -

The MegaFon network in Russia is conducting a planned maintenance from 21 October 2026 at 13:00 PDT until 21 October 2026 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to MegaFon Russia handsets.

We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.

Oct 21, 05:38 PDT

Russia SMS Carrier Maintenance - Beeline

Completed - The scheduled maintenance has been completed.
Oct 21, 17:01 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 21, 14:00 PDT

Scheduled -

The Beeline network in Russia is conducting a planned maintenance from 21 October 2026 at 14:00 PDT until 21 October 2026 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Beeline Russia handsets.

Oct 20, 05:00 PDT

Russia SMS Carrier Maintenance - Tele2

Completed - The scheduled maintenance has been completed.
Oct 21, 17:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 21, 13:00 PDT

Scheduled -

The Tele2 network in Russia is conducting a planned maintenance from 21 October 2026 at 13:00 PDT until 21 October 2026 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Tele2 Russia handsets.

Oct 2, 07:46 PDT

SMS Delivery Failures from a Subset of Twilio Alphanumeric Sender Type to Jazz Pakistan

Resolved - The incident has been resolved and SMS delivery from a subset of Twilio Alphanumeric Sender Type to Jazz network subscribers in Pakistan is operating normally.
Oct 21, 15:43 PDT

Monitoring - We have observed a recovery in SMS delivery from a subset of Twilio Alphanumeric Sender Type to Jazz network subscribers in Pakistan and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 21, 14:06 PDT

Update - Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Alphanumeric Sender IDs to Jazz network subscribers in Pakistan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Oct 21, 12:59 PDT

Update - Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Alphanumeric Sender IDs to Jazz network subscribers in Pakistan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 21, 10:58 PDT

Identified - Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Alphanumeric Sender IDs to Jazz network subscribers in Pakistan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 21, 09:49 PDT

Investigating - Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Alphanumeric Sender IDs to Jazz network subscribers in Pakistan. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 21, 09:42 PDT

SMS Delivery Delays from Twilio to Orange France

Resolved - The incident has been resolved and SMS delivery from Twilio to Orange network subscribers in France is operating normally.
Oct 21, 15:39 PDT

Monitoring - We have observed a recovery in SMS delivery from Twilio to Orange network subscribers in France and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 21, 13:41 PDT

Update - Twilio customers may be experiencing SMS delivery delays from Twilio to Orange network subscribers in France. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Oct 21, 09:37 PDT

Update - Twilio customers may be experiencing SMS delivery delays from Twilio to Orange network subscribers in France. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 21, 07:37 PDT

Identified - Twilio customers may be experiencing SMS delivery delays from Twilio to Orange network subscribers in France. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 21, 06:36 PDT

Update - Twilio customers may be experiencing SMS delivery delays from Twilio to Orange network subscribers in France. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 21, 04:24 PDT

Investigating - Twilio customers may be experiencing SMS delivery delays from Twilio to Orange network subscribers in France. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 21, 03:23 PDT

Malaysia SMS Carrier Maintenance - Celcom and DiGi

Completed - The scheduled maintenance has been completed.
Oct 21, 15:02 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 21, 11:00 PDT

Scheduled -

The Celcom and DiGi networks in Malaysia are conducting a planned maintenance from 21 October 2026 at 11:00 PDT until 21 October 2026 at 15:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Celcom and DiGi Malaysia handsets.

Oct 16, 08:05 PDT

Malaysia SMS Carrier Maintenance - DiGi and Celcom

Completed - The scheduled maintenance has been completed.
Oct 21, 15:01 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 21, 09:00 PDT

Scheduled -

The DiGi and Celcom networks in Malaysia are conducting a planned maintenance from 21 October 2026 at 09:00 PDT until 21 October 2026 at 15:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from DiGi and Celcom Malaysia handsets.

Oct 16, 13:38 PDT

Malaysia SMS Carrier Maintenance - Celcom and DiGi

Completed - The scheduled maintenance has been completed.
Oct 21, 15:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 21, 09:01 PDT

Scheduled -

The Celcom and DiGi networks in Malaysia are conducting a planned maintenance from 21 October 2026 at 09:00 PDT until 21 October 2026 at 15:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Celcom and DiGi Malaysia handsets.

Oct 19, 23:04 PDT

Russia SMS Carrier Maintenance - Sotovaja Svjaz MOTIV

Completed - The scheduled maintenance has been completed.
Oct 21, 14:02 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 21, 11:20 PDT

Scheduled -

The Sotovaja Svjaz MOTIV network in Russia is conducting a planned maintenance from 21 October 2026 at 11:20 PDT until 21 October 2026 at 14:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Sotovaja Svjaz MOTIV Russia handsets.

Oct 20, 08:43 PDT

Customer's Unable to Create New Requests for Hosting and Porting

Resolved - We are no longer experiencing an issue where porting and hosting request creation is not operational. This incident has been resolved.
Oct 21, 10:00 PDT

Monitoring - We are observing recovery of the issue where porting and hosting request creation is not operational . We will continue monitoring the service to ensure a full recovery. We will provide another update in 30 minutes or as soon as more information becomes available.
Oct 21, 09:30 PDT

Identified - Our engineers have identified the issue where porting and hosting request creation is not operational and are working to deploy a fix. We expect to provide another update in 1 hour or as soon as more information becomes available.
Oct 21, 08:35 PDT

Investigating - Our monitoring systems have detected a potential issue with Customer's unable to create new requests for hosting / porting. Potential failures when attempting to sign existing requests. Our engineers have been alerted and are investigating. We will provide an update when we have more details.
Oct 21, 08:07 PDT

United States SMS and MMS Carrier Maintenance - T-Mobile

Completed - The scheduled maintenance has been completed.
Oct 21, 04:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 20, 20:00 PDT

Scheduled -

The T-Mobile network in the United States is conducting a planned maintenance from 20 October 2026 at 20:00 PDT until 21 October 2026 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from T-Mobile United States handsets when sending via long codes and short codes.

Oct 19, 14:59 PDT

United States MMS Carrier Partner Maintenance

Completed - The scheduled maintenance has been completed.
Oct 21, 03:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 20, 23:01 PDT

Scheduled -

Our MMS carrier partner in the United States is conducting a planned maintenance from 20 October 2026 at 23:00 PDT until 21 October 2026 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering MMS to and from United States handsets via subset of United States short codes.

We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.

Oct 20, 15:49 PDT

Venezuela SMS Carrier Partner Maintenance

Completed - The scheduled maintenance has been completed.
Oct 21, 01:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 21, 00:00 PDT

Scheduled -

Our SMS carrier partner in Venezuela is conducting a planned maintenance from 21 October 2026 at 00:00 PDT until 21 October 2026 at 01:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Digitel Venezuela handsets.

Oct 19, 21:02 PDT

Oct `20`, `2026`

United Kingdom Account Security Carrier Partner Maintenance - Three

Completed - The scheduled maintenance has been completed.
Oct 20, 23:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 20, 21:30 PDT

Scheduled - Our carrier partner Three United Kingdom is conducting a planned maintenance from 20 October 2026 at 21:30 PDT until 20 October 2026 at 23:00 PDT. During the maintenance window, there could be intermittent API request failures for Three United Kingdom customers.

Impacted Products: Verify Silent Network Auth, Lookup SIM Swap, Lookup Identity Match, Legacy Identity MatchAndAttributes
Oct 14, 05:22 PDT

SMS Delivery Delays from Twilio to T-Mobile Czech Republic

Resolved - The incident has been resolved and SMS delivery from Twilio to T-Mobile network subscribers in the Czech Republic is operating normally.
Oct 20, 22:26 PDT

Monitoring - We have observed a recovery in SMS delivery from Twilio to T-Mobile network subscribers in the Czech Republic and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 20, 20:19 PDT

Identified - Twilio customers may be experiencing SMS delivery delays from Twilio to T-Mobile network subscribers in the Czech Republic. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 20, 19:16 PDT

Investigating - Twilio customers may be experiencing SMS delivery delays from Twilio to T-Mobile network subscribers in the Czech Republic. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 20, 18:10 PDT

United Kingdom Account Security Carrier Partner Maintenance - Vodafone

Completed - The scheduled maintenance has been completed.
Oct 20, 18:45 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 20, 15:20 PDT

Scheduled -

Our carrier partner Vodafone United Kingdom is conducting a planned maintenance from 20 October 2026 at 15:20 PDT until 20 October 2026 at 18:45 PDT. During the maintenance window, there could be intermittent API request failures for Vodafone United Kingdom customers.

Impacted Products: Legacy Identity MatchAndAttributes, Lookup Identity Match, Lookup SIM Swap

We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.

Oct 20, 05:08 PDT

WhatsApp Embedded Signup Configuration Failures

Resolved - We have monitored and resolved the issue with WhatsApp embedded signup. All services are now operating normally at this time.
Oct 20, 18:34 PDT

Monitoring - Our engineers have mitigated the issue and are monitoring system performance. Updated guidance is now available in the self-sign-up flow and documentation to help customers select an existing WhatsApp Business Account by account name or a connected phone number when configuring WhatsApp senders. Customers can continue creating a new WhatsApp Business Account, and adding senders to an existing account should now proceed using the updated instructions. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 20, 18:31 PDT

Update - We have identified the issue of users being unable to select an existing WhatsApp Business Account during embedded signup when configuring WhatsApp senders. As a workaround, customers may search using the WhatsApp Business Account name or a connected phone number instead. Customers can still create a new WhatsApp Business Account during signup. We will provide another update in 4 hours or as soon as more information becomes available.
Oct 20, 17:54 PDT

Update - We have identified the issue of users being unable to select an existing WhatsApp Business Account during WhatsApp Embedded Signup when configuring WhatsApp senders. Customers can still create a new WhatsApp Business Account, and as a workaround, customers may search by the WhatsApp Business Account name or a connected phone number instead of the account ID. We are updating customer guidance to reflect this experience. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 20, 15:50 PDT

Identified - We have identified the issue of customers being unable to select an existing WhatsApp Business Account during WhatsApp Embedded Signup when configuring WhatsApp senders. Customers can still create a new WhatsApp Business Account, but adding senders to an existing account may continue to be affected. As a workaround, customers may search by their WhatsApp Business Account name or a phone number associated with the account. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 20, 14:50 PDT

Update - We are investigating an issue with WhatsApp Embedded Signup. Users may be unable to select an existing WhatsApp Business Account during embedded signup when configuring WhatsApp senders. Customers can still create a new WhatsApp Business Account, but adding senders to an existing account may be affected. As a workaround, customers may search using the WhatsApp Business Account name or a connected phone number instead of the account ID. We will provide another update in 15 minutes or as soon as more information becomes available.
Oct 20, 14:48 PDT

Update - We are investigating an issue with WhatsApp embedded signup. Users may be unable to select an existing WhatsApp Business Account during embedded signup when configuring WhatsApp senders. Customers can still create a new WhatsApp Business Account and add senders. As a workaround, customers may search for the existing WhatsApp Business Account by account name or by a connected phone number instead of selecting it by account ID. We will provide another update in 15 minutes or as soon as more information becomes available.
Oct 20, 14:32 PDT

Update - We are investigating an issue with WhatsApp embedded signup. Users may be unable to select an existing WhatsApp Business Account during embedded signup when configuring WhatsApp senders. Customers can still create a new WhatsApp Business Account and add senders. As a workaround, customers may enter the existing WhatsApp Business Account name instead of the account ID during signup. We will provide another update in 15 minutes or as soon as more information becomes available.
Oct 20, 14:17 PDT

Update - We are investigating an issue with WhatsApp embedded signup. Users may be unable to select an existing WhatsApp Business Account during embedded signup when configuring WhatsApp senders. Customers can still create a new WhatsApp Business Account and add senders. We will provide another update in 15 minutes or as soon as more information becomes available.
Oct 20, 13:48 PDT

Update - We are investigating an issue with WhatsApp embedded signup. Users may be unable to select an existing WhatsApp Business Account during embedded signup when configuring WhatsApp senders. Customers can still create a new WhatsApp Business Account and add senders. We will provide another update in 15 minutes or as soon as more information becomes available.
Oct 20, 13:32 PDT

Update - We are investigating an issue with WhatsApp embedded signup. Users may be unable to select an existing WhatsApp Business Account during embedded signup when configuring WhatsApp senders. Customers can still create a new WhatsApp Business Account and add senders. We will provide another update in 15 minutes or as soon as more information becomes available.
Oct 20, 13:16 PDT

Update - We are investigating an issue with WhatsApp embedded signup. Users may be unable to select an existing WhatsApp Business Account during embedded signup when configuring WhatsApp senders. As a workaround, customers may create a new WhatsApp Business Account during signup. We will provide another update in 15 minutes or as soon as more information becomes available.
Oct 20, 09:47 PDT

Update - We are investigating an issue with WhatsApp embedded signup. Users may be unable to select an existing WhatsApp Business Account during embedded signup when configuring WhatsApp senders. As a workaround, customers may create a new WhatsApp Business Account and add senders there. We will provide another update in 15 minutes or as soon as more information becomes available.
Oct 20, 09:29 PDT

Investigating - We are investigating an issue with WhatsApp Business API sender configuration. Users may be unable to select an existing WhatsApp Business Account during embedded signup when configuring WhatsApp senders. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 20, 08:43 PDT

Kazakhstan SMS Carrier Maintenance - Beeline

Completed - The scheduled maintenance has been completed.
Oct 20, 18:01 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 20, 12:00 PDT

Scheduled -

The Beeline network in Kazakhstan is conducting a planned maintenance from 20 October 2026 at 12:00 PDT until 20 October 2026 at 18:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Beeline Kazakhstan handsets.

We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.

Oct 19, 21:24 PDT

United States MMS Carrier Partner Maintenance

Completed - The scheduled maintenance has been completed.
Oct 20, 18:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 20, 14:00 PDT

Scheduled -

Our MMS carrier partner in the United States is conducting a planned maintenance from 20 October 2026 at 14:00 PDT until 20 October 2026 at 18:00 PDT. During the maintenance window, there could be intermittent delays delivering MMS to and from United States handsets via United States short codes.

We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.

Oct 19, 15:01 PDT

SMS Delivery Failures from a Subset of Twilio Alphanumeric Sender IDs to United Arab Emirates

Resolved - The incident has been resolved and SMS delivery from a subset of Twilio Alphanumeric Sender IDs to the United Arab Emirates is operating normally.
Oct 20, 17:35 PDT

Monitoring - We have observed a recovery in SMS delivery from a subset of Twilio Alphanumeric Sender IDs to the United Arab Emirates and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 20, 15:32 PDT

Update - Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Alphanumeric Sender Type to the United Arab Emirates. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 20, 15:08 PDT

Identified - Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Alphanumeric Sender Type to Etisalat network subscribers in the United Arab Emirates. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 20, 14:04 PDT

Investigating - Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Alphanumeric Sender IDs to Etisalat network subscribers in the United Arab Emirates. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 20, 13:45 PDT

Twilio Infrastructure Maintenance on the London (IE1) PoP

Completed - The scheduled maintenance has been completed.
Oct 20, 16:30 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 20, 15:30 PDT

Scheduled - Twilio will conduct infrastructure maintenance on the London (IE1) PoP on October 20, 2026, from 3:30pm PDT until 4:30pm PDT. Overall service impact is expected to be minimal. However, there could be intermittent message delivery failures and delivery delays during traffic reconvergence for traffic routing to and from Twilio’s IE1/London edge location.
Oct 11, 15:28 PDT

Vietnam SMS Carrier Partner Maintenance

Completed - The scheduled maintenance has been completed.
Oct 20, 14:01 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 20, 10:00 PDT

Scheduled -

Our SMS carrier partner in Vietnam is conducting a planned maintenance from 20 October 2026 at 10:00 PDT until 20 October 2026 at 14:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Viettel Mobile Vietnam handsets.

We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.

Oct 19, 15:28 PDT

SMS Delivery Delays from a Subset of Twilio Short Codes to Brisanet Brazil

Resolved - We have completed our investigation. This event did not cause performance degradation beyond the expected behavior for this Brazilian carrier, which may retry delivery attempts for up to 24 hours before setting a final status. All systems are operating normally.
Oct 20, 13:14 PDT

Update - We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to Brisanet network subscribers in Brazil and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
Oct 20, 08:53 PDT

Monitoring - We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to Brisanet network subscribers in Brazil and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 20, 06:52 PDT

Update - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Brisanet network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
Oct 19, 21:07 PDT

Update - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Brisanet network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Oct 19, 13:01 PDT

Update - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Brisanet network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Oct 19, 08:58 PDT

Update - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Brisanet network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 19, 06:58 PDT

Identified - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Brisanet network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 19, 05:57 PDT

Update - We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to Brisanet network subscribers in Brazil and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.
Oct 19, 04:06 PDT

Update - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Brisanet network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.
Oct 18, 18:47 PDT

Update - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Brisanet network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 18, 16:41 PDT

Investigating - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Brisanet network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 18, 15:41 PDT

SMS Delivery Receipt Delays from Twilio to Surf Telecom Brazil

Update - Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Surf Telecom network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 24 hours or as soon as more information becomes available.
Oct 20, 03:07 PDT

Update - Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Surf Telecom network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 16 hours or as soon as more information becomes available.
Oct 19, 10:58 PDT

Update - Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Surf Telecom network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 8 hours or as soon as more information becomes available.
Oct 19, 02:58 PDT

Update - Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Surf Telecom network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 4 hours or as soon as more information becomes available.
Oct 18, 22:50 PDT

Update - Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Surf Telecom network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 18, 20:49 PDT

Identified - Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Surf Telecom network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 18, 19:49 PDT

Investigating - Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Surf Telecom network subscribers in Brazil. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 18, 19:41 PDT

SMS Delivery Delays from a Subset of Twilio Short Codes to Telnyx United States

Resolved - The incident has been resolved and SMS delivery from a subset of Twilio Short Codes to Telnyx network subscribers in the United States is operating normally.
Oct 20, 13:00 PDT

Monitoring - We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to Telnyx network subscribers in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 20, 10:59 PDT

Identified - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Telnyx network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 20, 10:20 PDT

Investigating - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Telnyx LLC network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 20, 10:16 PDT

SMS Delivery Delays from a Subset of Twilio Phone Numbers to Telstra Australia

Resolved - The incident has been resolved and SMS delivery from a subset of Twilio Phone Numbers to Telstra network subscribers in Australia is operating normally.
Oct 20, 12:53 PDT

Monitoring - We have observed a recovery in SMS delivery from a subset of Twilio Phone Numbers to Telstra network subscribers in Australia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 20, 10:30 PDT

Identified - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Phone Numbers to Telstra network subscribers in Australia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 20, 09:29 PDT

Investigating - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Phone Numbers to Telstra network subscribers in Australia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 20, 09:28 PDT

United States SMS Carrier Partner Maintenance

Completed - The scheduled maintenance has been completed.
Oct 20, 12:01 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 20, 11:00 PDT

Scheduled -

Our SMS carrier partner in the United States is conducting a planned maintenance from 20 October 2026 at 11:00 PDT until 20 October 2026 at 12:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to United States handsets via United States short codes.

Oct 19, 08:13 PDT

Issue with Flex Agent Copilot Auto Wrap-up Notes

Resolved - The issue affecting Flex Agent Copilot Auto Wrap-up Notes has been resolved, and the service is functioning normally at this time.
Oct 20, 11:58 PDT

Update - We have started seeing recovery for the issue with Flex Agent Copilot Auto Wrap-up Notes. We will continue to monitor to ensure a full recovery. We expect to provide another update in 30 minutes or as soon as more information becomes available.
Oct 20, 11:28 PDT

Monitoring - We have started seeing recovery for the issue with Flex Agent Copilot Auto Wrap-up Notes. We will continue to monitor to ensure a full recovery. We expect to provide another update in 30 minutes or as soon as more information becomes available.
Oct 20, 10:57 PDT

Update - We are currently experiencing an issue with Flex Agent Copilot Auto Wrap-up Notes. Our engineers have been alerted and are investigating. We will provide an update when we have more details.We expect to provide another update in 2 hours or as soon as more information becomes available.
Oct 20, 10:50 PDT

Investigating - Our monitoring systems have detected a potential issue with Flex Agent Copilot Auto Wrap-up Notes. Our engineers have been alerted and are investigating. We will provide an update when we have more details.
Oct 20, 09:53 PDT

Voice Call Failures from Twilio Phone Numbers to Digi.Mobil Romania

Resolved - The incident has been resolved and voice calls from Twilio Phone Numbers to Digi.Mobil network subscribers in Romania are operating normally.
Oct 20, 09:46 PDT

Monitoring - We have observed a recovery in voice calls from Twilio Phone Numbers to Digi.Mobil network subscribers in Romania and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 20, 07:43 PDT

Update - Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to network subscribers in Romania. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 20, 05:50 PDT

Identified - Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to Digi.Mobil network subscribers in Romania. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 20, 04:41 PDT

Investigating - Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to Digi.Mobil network subscribers in Romania. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 20, 03:46 PDT

Australia SMS Carrier Partner Maintenance

Completed - The scheduled maintenance has been completed.
Oct 20, 08:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 20, 04:01 PDT

Scheduled -

Our SMS carrier partner in Australia is conducting a planned maintenance from 20 October 2026 at 04:00 PDT until 20 October 2026 at 08:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Australia handsets.

Oct 7, 03:25 PDT

United States MMS Carrier Partner Maintenance

Completed - The scheduled maintenance has been completed.
Oct 20, 07:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 20, 03:00 PDT

Scheduled -

Our MMS carrier partner in the United States is conducting a planned maintenance from 20 October 2026 at 03:00 PDT until 20 October 2026 at 07:00 PDT. During the maintenance window, there could be intermittent delays delivering MMS to United States handsets via United States short codes.

We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.

Oct 19, 07:45 PDT

Voice Call Failures from Network Subscribers to a Subset of Twilio Thailand Phone Numbers

Resolved - The incident has been resolved and voice calls from network subscribers to a subset of Twilio Thailand Phone Numbers are operating normally.
Oct 20, 05:14 PDT

Update - We have observed a recovery in voice calls from network subscribers to a subset of Twilio Thailand Phone Numbers and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
Oct 20, 01:13 PDT

Monitoring - We have observed a recovery in voice calls from network subscribers to a subset of Twilio Thailand Phone Numbers and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 19, 23:12 PDT

Update - Twilio customers may be experiencing voice call failures from network subscribers to a subset of Twilio Thailand Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Oct 19, 22:12 PDT

Update - Twilio customers may be experiencing voice call failures from network subscribers to a subset of Twilio Thailand Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 19, 20:12 PDT

Identified - Twilio customers may be experiencing voice call failures from network subscribers to a subset of Twilio Thailand Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 19, 19:06 PDT

Investigating - Twilio customers may be experiencing voice call failures from network subscribers to a subset of Twilio Thailand Phone Numbers. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 19, 19:05 PDT

US SMS and MMS Carrier Maintenance - Small US Carriers

Completed - The scheduled maintenance has been completed.
Oct 20, 04:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 20, 02:00 PDT

Scheduled -

A subset of small networks in the US are conducting a planned maintenance from 20 October 2026 at 02:00 PDT until 20 October 2026 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to small US carriers handsets.

Oct 8, 14:15 PDT

Silent Network Authentication (SNA) Failure Increase on AT&T in United States

Resolved - The incident has been resolved and API transactions for Silent Network Authentication (SNA) on AT&T in the United States are operating normally.
Oct 20, 01:45 PDT

Update - We have observed recovery in API transactions for Silent Network Authentication (SNA) on AT&T in the United States and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
Oct 20, 01:45 PDT

Monitoring - We have observed recovery in API transactions for Silent Network Authentication (SNA) on AT&T in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 19, 23:44 PDT

Identified - Twilio customers may be experiencing verification failures during API transactions for Silent Network Authentication (SNA) on AT&T in the United States. API transactions may temporarily fail over to secondary methods like SMS OTP. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 19, 22:39 PDT

Investigating - Twilio customers may be experiencing verification failures during API transactions for Silent Network Authentication (SNA) on AT&T in the United States. Our team is actively investigating the issue. API transactions may temporarily fail over to secondary methods like SMS OTP. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 19, 22:28 PDT

Oct `19`, `2026`

MMS Delivery Delays from a Subset of Twilio Long Codes to AT&T United States

Resolved - The incident has been resolved and MMS delivery from a subset of Twilio Long Codes to AT&T network subscribers in the United States is operating normally.
Oct 19, 22:01 PDT

Monitoring - We have observed a recovery in MMS delivery from a subset of Twilio Long Codes to AT&T network subscribers in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 19, 20:10 PDT

Update - Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Long Codes to AT&T network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Oct 19, 17:46 PDT

Update - Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Long Codes to AT&T network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 19, 15:37 PDT

Identified - Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Long Codes to AT&T network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 19, 14:36 PDT

Update - Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Long Codes to AT&T network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 19, 14:27 PDT

Investigating - Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Long Codes to AT&T network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 19, 13:26 PDT

United Kingdom Account Security Carrier Partner Maintenance - Vodafone

Completed - The scheduled maintenance has been completed.
Oct 19, 21:15 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 19, 16:13 PDT

Scheduled -

Our carrier partner Vodafone United Kingdom is conducting a planned maintenance from 19 October 2026 at 13:45 PDT until 19 October 2026 at 21:15 PDT. During the maintenance window, there could be intermittent API request failures for Vodafone United Kingdom customers.

Impacted Products: Legacy Identity MatchAndAttributes, Lookup Identity Match

We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.

Oct 19, 16:10 PDT

Russia SMS Carrier Maintenance - Tele2

Completed - The scheduled maintenance has been completed.
Oct 19, 21:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 19, 15:00 PDT

Scheduled -

The Tele2 network in Russia is conducting a planned maintenance from 19 October 2026 at 15:00 PDT until 19 October 2026 at 21:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Tele2 Russia handsets.

We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.

Oct 19, 04:39 PDT

Russia SMS Carrier Maintenance - Tele2

Completed - The scheduled maintenance has been completed.
Oct 19, 17:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 19, 13:00 PDT

Scheduled -

The Tele2 network in Russia is conducting a planned maintenance from 19 October 2026 at 13:00 PDT until 19 October 2026 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Tele2 Russia handsets.

Oct 2, 07:45 PDT

MMS Delivery Delays from a Subset of Twilio Long Codes to Telus Canada

Resolved - The incident has been resolved and MMS delivery from a subset of Twilio Long Codes to Telus network subscribers in Canada is operating normally.
Oct 19, 15:59 PDT

Monitoring - We have observed a recovery in MMS delivery from a subset of Twilio Long Codes to Telus network subscribers in Canada and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 19, 13:52 PDT

Update - Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Long Codes to Telus network subscribers in Canada. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 19, 13:37 PDT

Update - Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Long Codes to Telus network subscribers in Canada. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 19, 12:37 PDT

Identified - Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Long Codes to Telus network subscribers in Canada. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 19, 12:35 PDT

Investigating - Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Long Codes to Telus network subscribers in Canada. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 19, 12:35 PDT

Voice Call Failures from a Subset of Twilio Phone Numbers to Portugal

Resolved - The incident has been resolved and voice calls from a subset of Twilio Phone Numbers to network subscribers in Portugal are operating normally.
Oct 19, 15:31 PDT

Monitoring - We have observed a recovery in voice calls from a subset of Twilio Phone Numbers to network subscribers in Portugal and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 19, 13:30 PDT

Identified - Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in Portugal. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 19, 13:30 PDT

Update - Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in Portugal. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.
Oct 19, 11:06 PDT

Update - Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in Portugal. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 19, 09:06 PDT

Investigating - Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in Portugal. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 19, 08:06 PDT

Indonesia SMS Carrier Maintenance - Indosat

Completed - The scheduled maintenance has been completed.
Oct 19, 15:01 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 19, 10:00 PDT

Scheduled -

The Indosat network in Indonesia is conducting a planned maintenance from 19 October 2026 at 10:00 PDT until 19 October 2026 at 15:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Indosat Indonesia handsets.

We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.

Oct 18, 22:07 PDT

RCS Delivery Receipt Delays for AT&T

Resolved - We have monitored and resolved the issue with RCS. All services are now operating normally at this time.
Oct 19, 12:48 PDT

Monitoring - Our engineers have mitigated the issue and are monitoring system performance. Delivery receipts and inbound messages are returning to normal for RCS traffic with AT&T. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 19, 11:43 PDT

Identified - We have identified an issue with RCS. Users may experience delays in delivery receipts and delays with inbound messages. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 19, 10:53 PDT

Investigating - We are investigating an issue with RCS. Users may experience delays in delivery receipts and delays with inbound messages. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 19, 10:21 PDT

Voice Call Failures from a Subset of Callers to Twilio Denmark Phone Numbers

Resolved - The incident has been resolved and voice calls from a subset of network subscribers to Twilio Denmark Phone Numbers are operating normally.
Oct 19, 08:21 PDT

Monitoring - We have observed a recovery in voice calls from a subset of network subscribers to Twilio Denmark Phone Numbers and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 19, 07:08 PDT

Update - Twilio customers may be experiencing voice call failures from network subscribers to Twilio Denmark Phone Numbers. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.
Oct 19, 05:47 PDT

Update - Twilio customers may be experiencing voice call failures from network subscribers to a subset of Twilio Denmark Phone Numbers. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 19, 03:45 PDT

Update - Twilio customers may be experiencing voice call failures from network subscribers to Twilio Denmark Phone Numbers. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 19, 03:26 PDT

Update - Twilio customers may be experiencing voice call failures from network subscribers to a subset of Twilio Denmark Phone Numbers. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 19, 02:44 PDT

Investigating - Twilio customers may be experiencing voice call failures from network subscribers to Twilio Denmark Phone Numbers. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 19, 02:11 PDT

United States SMS and MMS Carrier Maintenance - T-Mobile

Completed - The scheduled maintenance has been completed.
Oct 19, 05:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 19, 00:00 PDT

Update -

The T-Mobile network in the United States is conducting a planned maintenance from 18 October 2026 at 21:00 PDT until 19 October 2026 at 05:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from T-Mobile United States handsets when sending via long codes and short codes.

Oct 16, 15:53 PDT

Scheduled -

The T-Mobile network in the United States is conducting a planned maintenance from 19 October 2026 at 00:00 PDT until 19 October 2026 at 05:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from T-Mobile United States handsets when sending via long codes and short codes.

Oct 15, 14:19 PDT

Oct `18`, `2026`

Oct `17`, `2026`

No incidents reported.

Oct `16`, `2026`

No incidents reported.

Oct `15`, `2026`

No incidents reported.

Related

Scheduled Maintenance

Marketing Campaign Stats Maintenance Oct 24, 2026 16:00-20:00 PDT

Philippines SMS Carrier Maintenance - Globe Telecom Oct 25, 2026 12:00-14:00 PDT

Bounce Suppressions Maintenance Oct 25, 2026 14:00-16:00 PDT

United States SMS and MMS Carrier Maintenance - T-Mobile Oct 25, 2026 19:00 - Oct 26, 2026 05:00 PDT

Singapore SMS Carrier Maintenance - StarHub Oct 26, 2026 10:00-14:00 PDT

Russia SMS Carrier Maintenance - Sotovaja Svjaz MOTIV Oct 26, 2026 11:20-14:00 PDT

Russia SMS Carrier Maintenance - Tele2 Oct 26, 2026 13:00-17:00 PDT

United States Account Security Service Partner Maintenance Oct 26, 2026 19:00 - Oct 27, 2026 04:00 PDT

Indonesia SMS Carrier Maintenance - XL Axiata Oct 27, 2026 10:00-13:00 PDT

Portugal SMS Carrier Partner Maintenance Oct 27, 2026 15:00-16:30 PDT

Spain SMS Carrier Partner Maintenance Oct 27, 2026 20:00-22:00 PDT

United States SMS Carrier Maintenance - Verizon Oct 27, 2026 21:00 - Oct 28, 2026 02:00 PDT

France SMS Carrier Partner Maintenance Oct 28, 2026 04:00-06:00 PDT

Sendgrid Maintenance Impacting Delivery and Account Configuration Oct 28, 2026 12:30-14:00 PDT

Russia SMS Carrier Maintenance - Tele2 Oct 28, 2026 13:00-17:00 PDT

United States and Canada Twilio SMS and MMS Maintenance Oct 28, 2026 20:00 - Oct 29, 2026 00:00 PDT

United States SMS and MMS Carrier Partner Maintenance Oct 28, 2026 20:00 - Oct 29, 2026 00:00 PDT

United States SMS Carrier Maintenance - Verizon Oct 28, 2026 21:00-22:00 PDT

Japan SMS Carrier Partner Maintenance Oct 29, 2026 12:00-13:00 PDT

Singapore SMS Carrier Maintenance - Singtel Nov 2, 2026 09:00-14:00 PST

Qatar SMS Carrier Maintenance - Vodafone Nov 2, 2026 13:00-19:00 PST

United States SMS Carrier Partner Maintenance Nov 3, 2026 00:00-01:00 PST

United States and Canada Twilio SMS and MMS Maintenance Nov 4, 2026 20:00 - Nov 5, 2026 00:00 PST

United States MMS Carrier Partner Maintenance Nov 4, 2026 22:00 - Nov 5, 2026 00:00 PST

United States and Canada Twilio SMS and MMS Maintenance Nov 11, 2026 20:00 - Nov 12, 2026 00:00 PST

United States SMS Carrier Partner Maintenance Nov 16, 2026 21:00 - Nov 17, 2026 03:00 PST

United States and Canada Twilio SMS and MMS Maintenance Nov 18, 2026 20:00 - Nov 19, 2026 00:00 PST

United States SMS Carrier Partner Maintenance Nov 18, 2026 21:00 - Nov 19, 2026 03:00 PST

United States and Canada Twilio SMS and MMS Maintenance Nov 23, 2026 20:00 - Nov 24, 2026 00:00 PST

Past Incidents

Oct 24, 2026

Oct 23, 2026

Oct 22, 2026

Oct 21, 2026

Oct 20, 2026

Oct 19, 2026

Oct 18, 2026

Oct 17, 2026

Oct 16, 2026

Oct 15, 2026

Oct 14, 2026

Oct 13, 2026

Oct 12, 2026

Oct 11, 2026

Oct 10, 2026

Marketing Campaign Stats Maintenance Oct `24`, `2026` `16:00`-`20:00` PDT

Philippines SMS Carrier Maintenance - Globe Telecom Oct `25`, `2026` `12:00`-`14:00` PDT

Bounce Suppressions Maintenance Oct `25`, `2026` `14:00`-`16:00` PDT

United States SMS and MMS Carrier Maintenance - T-Mobile Oct `25`, `2026` `19:00` - Oct `26`, `2026` `05:00` PDT

Singapore SMS Carrier Maintenance - StarHub Oct `26`, `2026` `10:00`-`14:00` PDT

Russia SMS Carrier Maintenance - Sotovaja Svjaz MOTIV Oct `26`, `2026` `11:20`-`14:00` PDT

Russia SMS Carrier Maintenance - Tele2 Oct `26`, `2026` `13:00`-`17:00` PDT

United States Account Security Service Partner Maintenance Oct `26`, `2026` `19:00` - Oct `27`, `2026` `04:00` PDT

Indonesia SMS Carrier Maintenance - XL Axiata Oct `27`, `2026` `10:00`-`13:00` PDT

Portugal SMS Carrier Partner Maintenance Oct `27`, `2026` `15:00`-`16:30` PDT

Spain SMS Carrier Partner Maintenance Oct `27`, `2026` `20:00`-`22:00` PDT

United States SMS Carrier Maintenance - Verizon Oct `27`, `2026` `21:00` - Oct `28`, `2026` `02:00` PDT

France SMS Carrier Partner Maintenance Oct `28`, `2026` `04:00`-`06:00` PDT

Sendgrid Maintenance Impacting Delivery and Account Configuration Oct `28`, `2026` `12:30`-`14:00` PDT

Russia SMS Carrier Maintenance - Tele2 Oct `28`, `2026` `13:00`-`17:00` PDT

United States and Canada Twilio SMS and MMS Maintenance Oct `28`, `2026` `20:00` - Oct `29`, `2026` `00:00` PDT

United States SMS and MMS Carrier Partner Maintenance Oct `28`, `2026` `20:00` - Oct `29`, `2026` `00:00` PDT

United States SMS Carrier Maintenance - Verizon Oct `28`, `2026` `21:00`-`22:00` PDT

Japan SMS Carrier Partner Maintenance Oct `29`, `2026` `12:00`-`13:00` PDT

Singapore SMS Carrier Maintenance - Singtel Nov `2`, `2026` `09:00`-`14:00` PST

Qatar SMS Carrier Maintenance - Vodafone Nov `2`, `2026` `13:00`-`19:00` PST

United States SMS Carrier Partner Maintenance Nov `3`, `2026` `00:00`-`01:00` PST

United States and Canada Twilio SMS and MMS Maintenance Nov `4`, `2026` `20:00` - Nov `5`, `2026` `00:00` PST

United States MMS Carrier Partner Maintenance Nov `4`, `2026` `22:00` - Nov `5`, `2026` `00:00` PST

United States and Canada Twilio SMS and MMS Maintenance Nov `11`, `2026` `20:00` - Nov `12`, `2026` `00:00` PST

United States SMS Carrier Partner Maintenance Nov `16`, `2026` `21:00` - Nov `17`, `2026` `03:00` PST

United States and Canada Twilio SMS and MMS Maintenance Nov `18`, `2026` `20:00` - Nov `19`, `2026` `00:00` PST

United States SMS Carrier Partner Maintenance Nov `18`, `2026` `21:00` - Nov `19`, `2026` `03:00` PST

United States and Canada Twilio SMS and MMS Maintenance Nov `23`, `2026` `20:00` - Nov `24`, `2026` `00:00` PST

Oct `24`, `2026`

Oct `23`, `2026`

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Oct `21`, `2026`

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Oct `19`, `2026`

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Oct `13`, `2026`

Oct `12`, `2026`

Oct `11`, `2026`

Oct `10`, `2026`