Delays with Phone Number Provisioning
Investigating - Our monitoring systems have detected a potential issue with delays with phone number provisioning. Our engineers have been alerted and are investigating. We will provide an update when we have more details.
Sep 18, 2026 - 12:21 PDT
SMS Delivery Delays and Failures from a Subset of Twilio Alphanumeric Sender IDs and Long Codes to Tigo Democratic Republic of the Congo
Identified - Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Alphanumeric Sender IDs and Long Codes to Tigo network subscribers in Democratic Republic of the Congo. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 18, 2026 - 12:14 PDT
Investigating - Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Long Codes and Alphanumeric Sender IDs to Tigo network subscribers in Democratic Republic of the Congo. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 18, 2026 - 12:14 PDT
MMS Delivery Failures from a Subset of Network subscribers in Australia to Twilio Australia Phone Numbers
Update - Twilio customers may be experiencing MMS Delivery Failures from a Subset of Network subscribers in Australia to Twilio Australia Phone Numbers. Our team is actively investigating this issue. We will provide another update in 24 hours or as soon as more information becomes available.
Sep 18, 2026 - 04:00 PDT
Update - Twilio customers may be experiencing MMS delivery failures from a Subset of network subscribers in Australia to Twilio Australia Phone Numbers. Our team is actively investigating this issue. We will provide another update in 24 hours or as soon as more information becomes available.
Sep 17, 2026 - 03:22 PDT
Update - Twilio customers may be experiencing MMS delivery failures from Telstra network subscribers in Australia to a subset of Twilio Phone Numbers. Our team is actively investigating this issue. We will provide another update in 24 hours or as soon as more information becomes available.
Sep 16, 2026 - 03:18 PDT
Update - Twilio customers may be experiencing MMS delivery failures from Telstra network subscribers in Australia to a subset of Twilio Phone Numbers. Our team is actively investigating this issue. We will provide another update in 24 hours or as soon as more information becomes available.
Sep 15, 2026 - 03:15 PDT
Update - Twilio customers may be experiencing MMS delivery failures from Telstra network subscribers in Australia to a subset of Twilio Phone Numbers. Our team is actively investigating this issue. We will provide another update in 24 hours or as soon as more information becomes available.
Sep 14, 2026 - 03:15 PDT
Update - Twilio customers may be experiencing MMS delivery failures from a Subset of network subscribers in Australia to Twilio Australia Phone Numbers. Our team is actively investigating this issue. We will provide another update in 24 hours or as soon as more information becomes available.
Sep 13, 2026 - 03:14 PDT
Update - Twilio customers may be experiencing MMS delivery failures from a Subset of network subscribers in Australia to Twilio Australia Phone Numbers. Our team is actively investigating this issue. We will provide another update in 24 hours or as soon as more information becomes available.
Sep 12, 2026 - 03:11 PDT
Update - Twilio customers may be experiencing MMS delivery failures from a Subset of network subscribers in Australia to Twilio Australia Phone Numbers. Our team is actively investigating this issue. We will provide another update in 16 hours or as soon as more information becomes available.
Sep 11, 2026 - 16:45 PDT
Update - Twilio customers may be experiencing MMS delivery failures from a Subset of network subscribers in Australia to Twilio Australia Phone Numbers. Our team is actively investigating this issue. We will provide another update in 8 hours or as soon as more information becomes available.
Sep 11, 2026 - 16:45 PDT
Update - We are continuing to investigate this issue.
Sep 11, 2026 - 16:44 PDT
Update - We are continuing to investigate this issue.
Sep 11, 2026 - 16:44 PDT
Update - Twilio customers may be experiencing MMS delivery failures from a Subset of network subscribers in Australia to Twilio Australia Phone Numbers. Our team is actively investigating this issue. We will provide another update in 16 hours or as soon as more information becomes available.
Sep 11, 2026 - 11:08 PDT
Update - Twilio customers may be experiencing MMS delivery failures from a Subset of network subscribers in Australia to Twilio Australia Phone Numbers. Our team is actively investigating this issue. We will provide another update in 8 hours or as soon as more information becomes available.
Sep 11, 2026 - 02:12 PDT
Update - Twilio customers may be experiencing MMS delivery failures from Telstra network subscribers in Australia to a subset of Twilio Australia Phone Numbers. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.
Sep 10, 2026 - 22:09 PDT
Update - Twilio customers may be experiencing MMS delivery failures from Telstra network subscribers in Australia to a subset of Twilio Phone Numbers. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 10, 2026 - 20:08 PDT
Update - Twilio customers may be experiencing MMS delivery failures from a Subset of network subscribers in Australia to Twilio Australia Phone Numbers. Our team is actively investigating this issue. We will provide another update in 24 hours or as soon as more information becomes available.
Sep 10, 2026 - 19:05 PDT
Update - Twilio customers may be experiencing MMS delivery delays from a Subset of network subscribers in Australia to Twilio Australia Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
Sep 07, 2026 - 12:09 PDT
Update - Twilio customers may be experiencing MMS delivery failures from Telstra network subscribers in Australia to a subset of Twilio Australia Phone Numbers. Our team is actively investigating this issue. We will provide another update in 24 hours or as soon as more information becomes available.
Sep 06, 2026 - 11:24 PDT
Investigating - Twilio customers may be experiencing MMS delivery failures from Telstra network subscribers in Australia to a subset of Twilio Phone Numbers. Our team is actively investigating this issue. We will provide another update in 24 hours or as soon as more information becomes available.
Sep 05, 2026 - 11:23 PDT
Identified - Twilio customers may be experiencing MMS delivery delays from a Subset of network subscribers in Australia to Twilio Australia Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Sep 04, 2026 - 19:20 PDT
Update - Twilio customers may be experiencing MMS delivery delays from a Subset of network subscribers in Australia to Twilio Australia Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Sep 04, 2026 - 11:04 PDT
Investigating - Twilio customers may be experiencing MMS delivery delays from a Subset of network subscribers in Australia to Twilio Australia Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Sep 04, 2026 - 06:19 PDT
Identified - Twilio customers may be experiencing MMS delivery delays from a Subset of network subscribers in Australia to Twilio Australia Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 04, 2026 - 04:02 PDT
Investigating - Twilio customers may be experiencing MMS delivery delays from a Subset of network subscribers in Australia to Twilio Australia Phone Numbers. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 04, 2026 - 02:43 PDT
SMS Delivery Receipt Delays from Twilio to Globe Telecom Philippines
Update - We have observed a recovery in SMS delivery receipts from Twilio to Globe Telecom network subscribers in the Philippines and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
Sep 18, 2026 - 08:57 PDT
Monitoring - We have observed a recovery in SMS delivery receipts from Twilio to Globe Telecom network subscribers in the Philippines and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 18, 2026 - 06:56 PDT
Update - Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Globe Telecom network subscribers in the Philippines. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 18, 2026 - 04:53 PDT
Identified - Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Globe Telecom network subscribers in the Philippines. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 18, 2026 - 03:53 PDT
Investigating - Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Globe Telecom network subscribers in the Philippines. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 18, 2026 - 02:52 PDT
SMS Delivery Delays from Twilio to Algar Telecom Brazil
Update - Twilio customers may be experiencing SMS delivery delays from Twilio to Algar Telecom network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Sep 18, 2026 - 08:49 PDT
Update - Twilio customers may be experiencing SMS delivery delays from Twilio to Algar Telecom network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 18, 2026 - 06:48 PDT
Identified - Twilio customers may be experiencing SMS delivery delays from Twilio to Algar Telecom network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 18, 2026 - 05:48 PDT
Investigating - Twilio customers may be experiencing SMS delivery delays from Twilio to Algar Telecom network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 18, 2026 - 05:35 PDT
Voice Call Failures from a Subset of Twilio Phone Numbers to Hong Kong
Update - Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in Hong Kong. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
Sep 18, 2026 - 00:34 PDT
Update - Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in Hong Kong. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
Sep 17, 2026 - 00:34 PDT
Update - Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in Hong Kong. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
Sep 16, 2026 - 00:33 PDT
Update - Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in Hong Kong. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
Sep 15, 2026 - 00:33 PDT
Update - Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in Hong Kong. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
Sep 14, 2026 - 00:32 PDT
Update - Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in Hong Kong. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
Sep 13, 2026 - 00:31 PDT
Update - Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in Hong Kong. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
Sep 12, 2026 - 08:31 PDT
Update - Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in Hong Kong. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Sep 12, 2026 - 00:30 PDT
Update - Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in Hong Kong. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Sep 11, 2026 - 20:25 PDT
Update - Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to network subscribers in Hong Kong. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 11, 2026 - 18:25 PDT
Identified - Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in Hong Kong. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 11, 2026 - 17:24 PDT
Investigating - Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in Hong Kong. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 11, 2026 - 17:16 PDT
United States MMS Carrier Partner Maintenance
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 17, 2026 - 18:00 PDT
Scheduled -

Our MMS carrier partner in the United States is conducting an emergency maintenance from 17 September 2026 at 18:00 PDT until 24 September 2026 at 18:00 PDT. During the maintenance window, there could be intermittent delays delivering MMS from AT&T United States handsets via subset of United States long codes.



We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
Sep 17, 2026 18:00 - Sep 24, 2026 18:00 PDT
Important Notice: Temporary Messaging Restrictions During Russian Parliamentary Elections.
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 17, 2026 - 14:01 PDT
Scheduled - Please be informed that from September 17 to September 20, 2026, there may be temporary restrictions on messaging aimed at election campaigning during this period. We kindly ask for your cooperation and understanding in adhering to these regulations.
Sep 17, 2026 14:00 - Sep 20, 2026 14:00 PDT
Uptime over the past 90 days. View historical uptime.
PROGRAMMABLE MESSAGING Operational
MMS Operational
SMS Operational
SMPP Operational
WhatsApp Messaging Operational
Notify Operational
Conversations Operational
Messaging Insights Operational
Messaging Services Operational
Content API Operational
Toll-free verification Operational
RCS Messaging Operational
Programmable Messaging API Operational
Intelligent Alerts Operational
PROGRAMMABLE VOICE US1 Operational
PSTN US1 Operational
SIP Interface US1 Operational
Client Web US1 Operational
Client Mobile US1 Operational
Conference US1 Operational
Recording US1 Operational
Queue US1 Operational
Text-to-Speech US1 Operational
Recording Transcriptions US1 Operational
TwiML US1 Operational
Voice Insights US1 Operational
Speech Recognition (Gather Speech) US1 Operational
Realtime Transcriptions US1 Operational
Pay US1 Operational
Media Streams US1 Operational
Dialogflow US1 Operational
ConversationRelay US1 Operational
Voice REST API US1 Operational
PROGRAMMABLE VOICE AU1 Operational
PSTN AU1 Operational
SIP Interface AU1 Operational
Client Web AU1 Operational
Client Mobile AU1 Operational
Conference AU1 Operational
Recording AU1 Operational
Queue AU1 Operational
Text-to-Speech AU1 Operational
Recording Transcriptions AU1 Operational
TwiML AU1 Operational
Voice Insights AU1 Operational
Speech Recognition (Gather Speech) AU1 Operational
Realtime Transcriptions AU1 Operational
Pay AU1 Operational
Media Streams AU1 Operational
ConversationRelay AU1 Operational
Voice REST API AU1 Operational
PROGRAMMABLE VOICE IE1 Operational
PSTN IE1 Operational
SIP Interface IE1 Operational
Client Web IE1 Operational
Client Mobile IE1 Operational
Conference IE1 Operational
Recording IE1 Operational
Queue IE1 Operational
Text-to-Speech IE1 Operational
Recording Transcriptions IE1 Operational
TwiML IE1 Operational
Voice Insights IE1 Operational
Speech Recognition (Gather Speech) IE1 Operational
Realtime Transcriptions IE1 Operational
Pay IE1 Operational
Media Streams IE1 Operational
ConversationRelay IE1 Operational
Voice REST API IE1 Operational
ACCOUNT SECURITY Operational
Authy 2FA Operational
Verify Operational
Authy App Operational
Lookup Operational
ELASTIC SIP TRUNKING US1 Operational
Origination US1 Operational
Termination US1 Operational
ELASTIC SIP TRUNKING AU1 Operational
Origination AU1 Operational
Termination AU1 Operational
ELASTIC SIP TRUNKING IE1 Operational
Origination IE1 Operational
Termination IE1 Operational
TaskRouter Operational
FLEX Operational
Flex Agent Copilot Operational
Flex Agent Desktop Operational
Flex Application Platform Operational
Flex Insights Operational
Flex Queue Stats Operational
Flex Teams View Operational
Flex Admin Console Operational
Flex Routing Operational
Flex Conversations Operational
Flex Programmable Chat Operational
Flex Programmable Voice Operational
Proxy Operational
Flex Plugins Operational
Flex Billing Operational
CONVERSATIONS Operational
Conversation Orchestrator Operational
Conversation Intelligence Operational
Conversation Intelligence (classic) Operational
Conversation Memory Operational
Enterprise Knowledge Operational
TWILIO EMAIL Operational
Mailsend: Comms API Operational
Logs Operational
Dedicated IP Address Operational
INTERCONNECT Operational
PHONE NUMBERS Operational
PROGRAMMABLE CHAT Operational
PROGRAMMABLE VIDEO Operational
Group Rooms Operational
Peer-to-Peer Rooms Operational
Recordings Operational
Compositions Operational
Network Traversal Service Operational
Go Rooms Operational
Video Insights Operational
Realtime Transcriptions Operational
PROXY Operational
SERVERLESS Operational
Studio Operational
Functions Operational
Assets Operational
TwiML Bins Operational
Sync Operational
DEVELOPER TOOLS Degraded Performance
Console Operational
Event Streams Operational
Debugger & Alarms Operational
Documentation Operational
REST API Operational
Bulk Export Degraded Performance
TWILIO PLATFORM Operational
Billing Operational
Customer Support Center Operational
Other Operational
Account Insights Operational
Trust Hub Operational
Organization Operational
CARRIER NETWORK Degraded Performance
SMS Long Code, North America Operational
MMS Long Code, North America Operational
SMS Short Code, North America Operational
MMS Short Code, North America Operational
SMS Toll-Free, North America Operational
MMS Toll-Free, North America Operational
Voice, North America Operational
Voice, Latin America Operational
SMS, Latin America Degraded Performance
Voice, APAC Degraded Performance
SMS, APAC Operational
MMS, APAC Degraded Performance
Voice, Europe Operational
SMS, Europe Operational
Voice, Middle East & Africa Operational
SMS, Middle East & Africa Degraded Performance
Verify Silent Network Auth Operational
Lookup Identity Match Operational
Lookup Line Type Intelligence [Legacy API] Degraded Performance
Lookup Line Type Intelligence [Twilio API] Operational
Lookup SIM Swap Operational
Legacy Identity MatchAndAttributes Operational
FRONTLINE Operational
Sender ID Operational
ZIPWHIP MESSAGING Operational
SMS Long Code, North America Operational
MMS Long Code, North America Operational
SMS Toll-Free, North America Operational
MMS Toll-Free, North America Operational
ZIPWHIP TOOLS Operational
Zipwhip Provisioner Dashboard and API Operational
Zipwhip Support Ticketing Operational
Toll-Free Verification Portal Operational
SendGrid Mail Sending Operational
API v3 Operational
SMTP Operational
API v2 Operational
SendGrid Marketing Campaigns Operational
SendGrid Webhooks Operational
Event Webhooks Operational
Parse API Operational
SendGrid API Operational
SendGrid Website Operational
SendGrid Statistics Operational
SendGrid Email Activity Operational
SendGrid Partners Operational
SendGrid Billing Operational
SendGrid Legacy Marketing Campaigns Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Russia SMS Carrier Maintenance - Sberbank Mobile Sep 18, 2026 13:00-14:00 PDT

Scheduled -

The Sberbank Mobile network in Russia is conducting an emergency maintenance from 18 September 2026 at 13:00 PDT until 18 September 2026 at 14:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Sberbank Mobile Russia handsets.



We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
Sep 18, 2026 - 07:58 PDT

Philippines SMS Carrier Maintenance - Globe Telecom Sep 20, 2026 12:00-14:00 PDT

The Globe Telecom network in the Philippines is conducting a planned maintenance from 20 September 2026 at 12:00 PDT until 20 September 2026 at 14:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Globe Telecom Philippines handsets.
Posted on Sep 04, 2026 - 16:07 PDT

United Kingdom Account Security Carrier Partner Maintenance - EE Sep 21, 2026 14:00-20:00 PDT

Our carrier partner EE United Kingdom is conducting a planned maintenance from 21 September 2026 at 14:00 PDT until 21 September 2026 at 20:00 PDT. During the maintenance window, there could be intermittent API request failures for EE United Kingdom customers.



Impacted Products: Verify Silent Network Auth, Lookup Identity Match, Lookup SIM Swap, Legacy Identity MatchAndAttributes
Posted on Sep 16, 2026 - 14:25 PDT

Czech Republic SMS Carrier Maintenance - T-Mobile Sep 21, 2026 15:00-16:00 PDT

The T-Mobile network in the Czech Republic is conducting a planned maintenance from 21 September 2026 at 15:00 PDT until 21 September 2026 at 16:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to T-Mobile Czech Republic handsets.
Posted on Sep 15, 2026 - 06:17 PDT

Czech Republic Voice Carrier Partner Maintenance Sep 21, 2026 15:00-21:00 PDT

Our Voice carrier partner in the Czech Republic is conducting a planned maintenance from 21 September 2026 at 15:00 PDT until 21 September 2026 at 21:00 PDT. During the maintenance window, there could be intermittent call disconnects or call failures from and to Twilio Czech Republic phone numbers.
Posted on Aug 24, 2026 - 23:49 PDT

United States SMS and MMS Carrier Maintenance - T-Mobile Sep 21, 2026 19:00 - Sep 22, 2026 04:00 PDT

The T-Mobile network in the United States is conducting a planned maintenance from 21 September 2026 at 19:00 PDT until 22 September 2026 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from T-Mobile United States handsets when sending via long codes and short codes.
Posted on Sep 16, 2026 - 14:24 PDT

United States SMS Carrier Partner Maintenance Sep 21, 2026 20:00 - Sep 22, 2026 05:00 PDT

Our SMS carrier partner in the United States is conducting a planned maintenance from 21 September 2026 at 20:00 PDT until 22 September 2026 at 05:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from United States handsets via subset of United States long codes.
Posted on Sep 17, 2026 - 06:19 PDT

United States SMS Carrier Partner Maintenance Sep 21, 2026 23:00 - Sep 22, 2026 03:00 PDT

Our SMS carrier partner in the United States is conducting a planned maintenance from 21 September 2026 at 23:00 PDT until 22 September 2026 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from United States handsets via subset of United States short codes.
Posted on Sep 04, 2026 - 13:03 PDT

Czech Republic Voice Carrier Partner Maintenance Sep 22, 2026 15:00-21:00 PDT

Our Voice carrier partner in the Czech Republic is conducting a planned maintenance from 22 September 2026 at 15:00 PDT until 22 September 2026 at 21:00 PDT. During the maintenance window, there could be intermittent call disconnects or call failures from and to Twilio Czech Republic phone numbers.
Posted on Aug 24, 2026 - 23:50 PDT

United States SMS Carrier Partner Maintenance Sep 22, 2026 17:00-18:00 PDT

Our SMS carrier partner in the United States is conducting a planned maintenance from 22 September 2026 at 17:00 PDT until 22 September 2026 at 18:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS from AT&T United States handsets via subset of United States long codes.
Posted on Sep 09, 2026 - 00:00 PDT

Planned Maintenance on the Knowledge Bases Service Sep 22, 2026 17:00-19:00 PDT

Twilio is performing planned maintenance on the Knowledge Bases service on 22 September 2026 from 17:00 PDT until 19:00 PDT. During the maintenance window, Knowledge Bases cannot be created, updated, or deleted. These requests will return an HTTP 503 response. Existing Knowledge Bases remain fully available for search and retrieval, and Knowledge Source operations are not affected.

Impacted operations: POST /v2/ControlPlane/KnowledgeBases, PATCH/v2/ControlPlane/KnowledgeBases/{kbId} and DELETE/v2/ControlPlane/KnowledgeBases/{kbId}

This applies to all customers in all regions. Customers who need to create, update, or delete a Knowledge Base should complete those changes before 17:00 PDT, or wait until after the window closes. Write access is restored automatically when maintenance completes; no customer action is required.
Posted on Sep 15, 2026 - 15:34 PDT

United States SMS and MMS Carrier Maintenance - T-Mobile Sep 22, 2026 19:00 - Sep 23, 2026 04:00 PDT

The T-Mobile network in the United States is conducting a planned maintenance from 22 September 2026 at 19:00 PDT until 23 September 2026 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from T-Mobile United States handsets when sending via long codes and short codes.
Posted on Sep 16, 2026 - 14:25 PDT

United States SMS Carrier Maintenance - AT&T Sep 22, 2026 20:00 - Sep 23, 2026 00:00 PDT

The AT&T network in the United States is conducting a planned maintenance from 22 September 2026 at 20:00 PDT until 23 September 2026 at 00:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from AT&T United States handsets.
Posted on Sep 18, 2026 - 05:30 PDT

Russia SMS Carrier Maintenance - Tele2 Sep 23, 2026 13:00-17:00 PDT

The Tele2 network in Russia is conducting a planned maintenance from 23 September 2026 at 13:00 PDT until 23 September 2026 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Tele2 Russia handsets.
Posted on Sep 01, 2026 - 07:30 PDT

United States and Canada Twilio SMS and MMS Maintenance Sep 23, 2026 20:00 - Sep 24, 2026 00:00 PDT

Twilio is conducting a planned maintenance from 23 September 2026 at 20:00 PDT until 24 September 2026 at 00:00 PDT. During the maintenance window, there could be intermittent delays or failures delivering SMS and MMS to and from United States and Canada handsets via subset of long codes, short codes and toll free numbers.
Posted on Aug 12, 2026 - 11:57 PDT

United Kingdom Account Security Carrier Partner Maintenance - Three Sep 23, 2026 21:00-23:00 PDT

Our carrier partner Three United Kingdom is conducting a planned maintenance from 23 September 2026 at 21:00 PDT until 23 September 2026 at 23:00 PDT. During the maintenance window, there could be intermittent API request failures for Three United Kingdom customers.



Impacted Products: Lookup SIM Swap, Lookup Identity Match, Legacy Identity MatchAndAttributes, Verify Silent Network Auth
Posted on Sep 16, 2026 - 06:36 PDT

Canada Account Security Service Partner Maintenance Sep 24, 2026 21:00 - Sep 25, 2026 01:00 PDT

Our service partner is conducting a planned maintenance from 24 September 2026 at 21:00 PDT until 25 September 2026 at 01:00 PDT. During the maintenance window, there could be intermittent API request failures for the following carriers and country: Rogers Canada, Telus Canada, Bell Canada.



Impacted Products: Verify Silent Network Auth, Lookup Identity Match, Lookup SIM Swap, Legacy Identity MatchAndAttributes, Lookup Line Type Intelligence [Twilio API]
Posted on Sep 18, 2026 - 10:43 PDT

Infrastructure Maintenance: Saturday, September 26, from 11AM-5PM PT Sep 26, 2026 11:00-17:00 PDT

In order to increase the stability and scalability of our systems, we are performing an emergency maintenance on our infrastructure on September 26, 2026 from 11AM to 5PM PT.

During this time, customers may experience failures when trying to attempt new signups and upgrades. Mail delays expected on the order of

Thank you for your patience through this maintenance.
Posted on Sep 17, 2026 - 12:25 PDT

Philippines SMS Carrier Maintenance - Globe Telecom Sep 27, 2026 12:00-14:00 PDT

The Globe Telecom network in the Philippines is conducting a planned maintenance from 27 September 2026 at 12:00 PDT until 27 September 2026 at 14:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Globe Telecom Philippines handsets.
Posted on Sep 04, 2026 - 16:08 PDT

Russia SMS Carrier Maintenance - Tele2 Sep 28, 2026 13:00-17:00 PDT

The Tele2 network in Russia is conducting a planned maintenance from 28 September 2026 at 13:00 PDT until 28 September 2026 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Tele2 Russia handsets.
Posted on Sep 01, 2026 - 07:30 PDT

Japan SMS Carrier Partner Maintenance Sep 29, 2026 06:00-07:00 PDT

Our SMS carrier partner in Japan is conducting a planned maintenance from 29 September 2026 at 06:00 PDT until 29 September 2026 at 07:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Japan handsets.
Posted on Sep 10, 2026 - 06:28 PDT

Russia SMS Carrier Maintenance - Tele2 Sep 30, 2026 13:00-17:00 PDT

The Tele2 network in Russia is conducting a planned maintenance from 30 September 2026 at 13:00 PDT until 30 September 2026 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Tele2 Russia handsets.
Posted on Sep 01, 2026 - 07:31 PDT

Czech Republic Voice Carrier Partner Maintenance Sep 30, 2026 13:00-18:00 PDT

Our Voice carrier partner in the Czech Republic is conducting a planned maintenance from 30 September 2026 at 13:00 PDT until 30 September 2026 at 18:00 PDT. During the maintenance window, there could be intermittent call disconnects or call failures from and to Twilio Czech Republic phone numbers.
Posted on Sep 18, 2026 - 08:56 PDT

United States and Canada Twilio SMS and MMS Maintenance Sep 30, 2026 20:00 - Oct 1, 2026 00:00 PDT

Twilio is conducting a planned maintenance from 30 September 2026 at 20:00 PDT until 01 October 2026 at 00:00 PDT. During the maintenance window, there could be intermittent delays or failures delivering SMS and MMS to and from United States and Canada handsets via subset of long codes, short codes and toll free numbers.
Posted on Aug 12, 2026 - 11:57 PDT

United States SMS and MMS Carrier Partner Maintenance Oct 5, 2026 21:00 - Oct 6, 2026 03:00 PDT

Our SMS and MMS carrier partner in the United States is conducting a planned maintenance from 05 October 2026 at 21:00 PDT until 06 October 2026 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from United States handsets via subset of United States long codes.
Posted on Sep 16, 2026 - 15:17 PDT

United States and Canada Twilio SMS and MMS Maintenance Oct 7, 2026 20:00 - Oct 8, 2026 00:00 PDT

Twilio is conducting a planned maintenance from 07 October 2026 at 20:00 PDT until 08 October 2026 at 00:00 PDT. During the maintenance window, there could be intermittent delays or failures delivering SMS and MMS to and from United States and Canada handsets when sending via long codes, short codes and toll free numbers.
Posted on Sep 04, 2026 - 00:12 PDT

Multiple Destination SMS Carrier Partner Maintenance Oct 7, 2026 22:00 - Oct 8, 2026 04:00 PDT

Our SMS carrier partner in the United States and Canada is conducting a planned maintenance from 07 October 2026 at 22:00 PDT until 08 October 2026 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from United States and Canada handsets via United States and Canada long codes.
Posted on Sep 04, 2026 - 13:01 PDT

Multiple Destination SMS Carrier Partner Maintenance Oct 12, 2026 22:00 - Oct 13, 2026 04:00 PDT

Our SMS carrier partner in the United States and Canada is conducting a planned maintenance from 12 October 2026 at 22:00 PDT until 13 October 2026 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from United States and Canada handsets via United States and Canada long codes.
Posted on Sep 04, 2026 - 13:01 PDT

United States and Canada Twilio SMS and MMS Maintenance Oct 14, 2026 20:00 - Oct 15, 2026 00:00 PDT

Twilio is conducting a planned maintenance from 14 October 2026 at 20:00 PDT until 15 October 2026 at 00:00 PDT. During the maintenance window, there could be intermittent delays or failures delivering SMS and MMS to and from United States and Canada handsets when sending via long codes, short codes and toll free numbers.
Posted on Sep 04, 2026 - 00:23 PDT

Multiple Destination SMS Carrier Partner Maintenance Oct 14, 2026 22:00 - Oct 15, 2026 04:00 PDT

Our SMS carrier partner in the United States and Canada is conducting a planned maintenance from 14 October 2026 at 22:00 PDT until 15 October 2026 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from United States and Canada handsets via United States and Canada long codes.
Posted on Sep 04, 2026 - 13:02 PDT

Interconnection Infrastructure Upgrade (IE1) Oct 16, 2026 14:00-22:00 PDT

Twilio will perform scheduled network maintenance in our IE1 region during an 8-hour window from 16 October 2026 at 14:00 PDT to 16 October 2026 at 22:00 PDT.

During this window, customers may experience a brief service interruption of up to 90 seconds affecting the following:

Interconnected Customers: All IE1 interconnected customers will experience a brief interconnection service interruption of up to 90 seconds. During this maintenance, the following Twilio services may be impacted if they are using the IE1 interconnection:SIP Interface,Elastic SIP Trunking,WebRTC Client,SMS,Voice and Verify.

Customers interconnected with Twilio exclusively via IE1 will have no workaround during the brief 90-second interruption. Customers configured for failover to DE1 or alternate regions should experience no service disruption, provided automatic failover is enabled on their end.
Posted on Jul 29, 2026 - 00:27 PDT

United States and Canada Twilio SMS and MMS Maintenance Oct 21, 2026 20:00 - Oct 22, 2026 00:00 PDT

Twilio is conducting a planned maintenance from 21 October 2026 at 20:00 PDT until 22 October 2026 at 00:00 PDT. During the maintenance window, there could be intermittent delays or failures delivering SMS and MMS to and from United States and Canada handsets when sending via long codes, short codes and toll free numbers.
Posted on Sep 04, 2026 - 00:24 PDT

Infrastructure Maintenance on the San Jose (US2) PoP Oct 21, 2026 22:00-23:30 PDT

Twilio will conduct infrastructure maintenance on the San Jose (US2) PoP on October 21, 2026, from 10:00pm PDT until 11:30pm PDT. Overall service impact is expected to be minimal. However, there could be intermittent message delivery failures and delivery delays during traffic re-convergence for traffic routing to and from Twilio’s US2/San Jose edge location.
Posted on Sep 15, 2026 - 15:09 PDT

United States and Canada Twilio SMS and MMS Maintenance Oct 28, 2026 20:00 - Oct 29, 2026 00:00 PDT

Twilio is conducting a planned maintenance from 28 October 2026 at 20:00 PDT until 29 October 2026 at 00:00 PDT. During the maintenance window, there could be intermittent delays or failures delivering SMS and MMS to and from United States and Canada handsets when sending via long codes, short codes and toll free numbers.
Posted on Sep 04, 2026 - 00:24 PDT
System Metrics Month Week Day
API Response Time - North America
Fetching
API Response Time - Europe
Fetching

Sep 18, 2026

Interconnection Infrastructure Upgrade (SG1 – Phase 2)
Completed - The scheduled maintenance has been completed.
Sep 18, 11:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 18, 08:00 PDT
Scheduled - Twilio will perform a scheduled maintenance in our SG1 region during a 3-hour window on 18 September 2026 from 08:00 PDT to 11:00 PDT.

During this maintenance, we will perform a Junos OS software upgrade of the SG1 QFX10K Edge1 Switch in the TNX Production SG1 environment. This maintenance represents the second phase of a two-part infrastructure upgrade.

During this time, Voice, Interconnect, and Flex customers with SG1 interconnections may experience a brief interconnection service interruption of up to 90 seconds. If possible, customers are advised to redirect traffic away from the TNX SG1 interconnection during the maintenance window to minimize any potential impact. Services are expected to recover automatically once the maintenance activity is complete.
Aug 6, 03:33 PDT
Multiple Destination SMS Carrier Partner Maintenance
Completed - This planned maintenance has been cancelled, and a rescheduled date has not yet been determined. We will keep you updated. Thank you for your understanding.
Sep 18, 10:55 PDT
Scheduled -

Our SMS carrier partner in the United States and Canada is conducting a planned maintenance from 05 October 2026 at 22:00 PDT until 06 October 2026 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from United States and Canada handsets via subset of United States and Canada long codes.
Sep 4, 13:01 PDT
SMS Delivery Delays from Twilio to DU and Etisalat United Arab Emirates
Resolved - The incident has been resolved and SMS delivery from Twilio to DU and Etisalat network subscribers in the United Arab Emirates is operating normally.
Sep 18, 09:12 PDT
Update - We have observed a recovery in SMS delivery from Twilio to DU and Etisalat network subscribers in the United Arab Emirates and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
Sep 18, 09:08 PDT
Monitoring - We have observed a recovery in SMS delivery from Twilio to DU and Etisalat network subscribers in the United Arab Emirates and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 18, 07:05 PDT
Update - Twilio customers may be experiencing SMS delivery delays from Twilio to DU and Etisalat network subscribers in the United Arab Emirates. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.
Sep 18, 05:54 PDT
Update - Twilio customers may be experiencing SMS delivery delays from Twilio to DU and Etisalat network subscribers in the United Arab Emirates. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 18, 03:48 PDT
Investigating - Twilio customers may be experiencing SMS delivery delays from Twilio to DU and Etisalat network subscribers in the United Arab Emirates. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 18, 02:48 PDT
SMS Delivery Receipt Delays from Twilio to Ufone Pakistan
Resolved - The incident has been resolved and SMS delivery receipts from Twilio to Ufone network subscribers in Pakistan are operating normally.
Sep 18, 09:03 PDT
Monitoring - We have observed a recovery in SMS delivery receipts from Twilio to Ufone network subscribers in Pakistan and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 18, 07:00 PDT
Update - Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Ufone network subscribers in Pakistan. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 4 hours or as soon as more information becomes available.
Sep 18, 05:32 PDT
Update - Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Ufone network subscribers in Pakistan. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 18, 03:27 PDT
Identified - Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Ufone network subscribers in Pakistan. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 18, 02:23 PDT
Investigating - Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Ufone network subscribers in Pakistan. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 18, 02:23 PDT
United States SMS Carrier Partner Maintenance
Completed - The scheduled maintenance has been completed.
Sep 18, 04:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 17, 21:00 PDT
Scheduled -

Our SMS carrier partner in the United States is conducting a planned maintenance from 17 September 2026 at 21:00 PDT until 18 September 2026 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from United States handsets via subset of United States short codes.
Sep 7, 16:12 PDT
Mexico SMS Carrier Partner Maintenance
Completed - The scheduled maintenance has been completed.
Sep 18, 03:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 17, 20:00 PDT
Scheduled -

Our SMS carrier partner in Mexico is conducting a planned maintenance from 17 September 2026 at 20:00 PDT until 18 September 2026 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Mexico handsets.
Sep 8, 03:16 PDT
User Authentication Identity Gateway API Failure Increase to Rogers Network in Canada
Resolved - The incident has been resolved and User Authentication Identity Gateway API failure increase to Rogers network in Canada is operating normally.
Sep 18, 00:38 PDT
Monitoring - We have observed a recovery in User Authentication Identity Gateway API failure increase to Rogers network in Canada and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 17, 22:36 PDT
Update - Twilio customers may be experiencing User Authentication Identity gateway API failure increase to Rogers network in Canada. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 17, 20:28 PDT
Identified - Twilio customers may be experiencing User Authentication Identity Gateway API failure increase to Rogers network in Canada. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 17, 19:27 PDT
Investigating - Twilio customers may be experiencing User Authentication Identity gateway API failure increase in Canada. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 17, 18:45 PDT

Sep 17, 2026

Russia SMS Carrier Maintenance - MTS
Completed - The scheduled maintenance has been completed.
Sep 17, 22:35 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 17, 14:02 PDT
Scheduled -

The MTS network in Russia is conducting a planned maintenance from 17 September 2026 at 14:00 PDT until 17 September 2026 at 22:35 PDT. During the maintenance window, there could be intermittent delays delivering SMS to MTS Russia handsets.
Sep 15, 07:35 PDT
SMS Delivery Failures from a Subset of Twilio Long Codes to Orange and Tigo Democratic Republic of the Congo
Resolved - The incident has been resolved and SMS delivery from a subset of Twilio Long Codes to Orange and Tigo network subscribers in the Democratic Republic of the Congo is operating normally.
Sep 17, 21:39 PDT
Update - We have observed a recovery in SMS delivery from Twilio Long Codes to Orange and Tigo network subscribers in the Congo and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
Sep 17, 17:37 PDT
Monitoring - We have observed a recovery in SMS delivery from a subset of Twilio Long Codes to Orange and Tigo network subscribers in Democratic Republic of the Congo and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 17, 15:37 PDT
Update - Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Long Codes to Orange and Tigo network subscribers in the Democratic Republic of the Congo. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Sep 17, 14:42 PDT
Update - Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Long Codes to Orange and Tigo network subscribers in the Democratic Republic of the Congo. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 17, 12:41 PDT
Identified - Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Long Codes to Orange and Tigo network subscribers in the Democratic Republic of the Congo. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 17, 11:41 PDT
Investigating - Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Long Codes to Orange and Tigo network subscribers in the Democratic Republic of the Congo. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 17, 11:36 PDT
MMS Delivery Delays from Twilio Long Codes to Rogers Wireless Canada
Resolved - The incident has been resolved and MMS delivery from Twilio Long Codes to Rogers Wireless network subscribers in Canada is operating normally.
Sep 17, 20:18 PDT
Update - We have observed a recovery in MMS delivery from Twilio Long Codes to Rogers Wireless network subscribers in Canada and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
Sep 17, 17:15 PDT
Monitoring - We have observed a recovery in MMS delivery from Twilio Long Codes to Rogers Wireless network subscribers in Canada and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 17, 15:14 PDT
Update - Twilio customers may be experiencing MMS delivery delays from Twilio Long Codes to Rogers Wireless network subscribers in Canada. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
Sep 16, 23:52 PDT
Update - Twilio customers may be experiencing MMS delivery delays from Twilio Long Codes to Rogers Wireless network subscribers in Canada. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Sep 16, 15:52 PDT
Update - Twilio customers may be experiencing MMS delivery delays from Twilio Long Codes to Rogers Wireless network subscribers in Canada. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Sep 16, 11:50 PDT
Update - Twilio customers may be experiencing MMS delivery delays from Twilio Long Codes to Rogers Wireless network subscribers in Canada. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 16, 09:48 PDT
Identified - Twilio customers may be experiencing MMS delivery delays from Twilio Long Codes to Rogers Wireless network subscribers in Canada. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 16, 08:48 PDT
Investigating - Twilio customers may be experiencing MMS delivery delays from Twilio Long Codes to Rogers network subscribers in Canada. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 16, 08:44 PDT
Russia SMS Carrier Maintenance - Beeline
Completed - The scheduled maintenance has been completed.
Sep 17, 17:01 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 17, 13:59 PDT
Scheduled -

The Beeline network in Russia is conducting a planned maintenance from 17 September 2026 at 13:59 PDT until 17 September 2026 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Beeline Russia handsets.
Sep 14, 05:35 PDT
Russia SMS Carrier Maintenance - Sotovaja Svjaz MOTIV
Completed - The scheduled maintenance has been completed.
Sep 17, 17:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 17, 11:00 PDT
Scheduled -

The Sotovaja Svjaz MOTIV network in Russia is conducting a planned maintenance from 17 September 2026 at 11:00 PDT until 17 September 2026 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Sotovaja Svjaz MOTIV Russia handsets.
Sep 14, 05:36 PDT
Russia SMS Carrier Maintenance - Gazprom Telekom
Completed - The scheduled maintenance has been completed.
Sep 17, 14:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 17, 13:00 PDT
Scheduled -

The Gazprom Telekom network in Russia is conducting a planned maintenance from 17 September 2026 at 13:00 PDT until 17 September 2026 at 14:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Gazprom Telekom Russia handsets.
Sep 15, 00:43 PDT
Twilio Console Issue
Resolved - Incident related to the Twilio Console users having degraded experience while creating/viewing Restricted API Keys and Oauth Applicationhas been resolved and it is operating normally at this time.
Sep 17, 13:57 PDT
Update - Our engineers have identified the issue with Twilio Console and a temporary fix put in place. The Twilio Console users might have degraded experience intermittently while creating/viewing Restricted API Keys and Oauth Applications. Our engineers are working to deploy a permanent fix. We expect to provide another update in 8 hours or as soon as more information becomes available.
Sep 17, 06:11 PDT
Update - Our engineers have identified the issue with Twilio Console and a temporary fix put in place. The Twilio Console users might have degraded experience intermittently while creating/viewing Restricted API Keys and Oauth Applications. Our engineers are working to deploy a permanent fix. We expect to provide another update in 4 hours or as soon as more information becomes available.
Sep 17, 02:42 PDT
Identified - Our engineers have identified the issue with Twilio Console and a temporary fix put in place. The Twilio Console users might have degraded experience intermittently while creating/viewing Restricted API Keys and Oauth Applications. Our engineers are working to deploy a permanent fix.  We expect to provide another update in 2 hours or as soon as more information becomes available.
Sep 17, 00:42 PDT
Update - We continue experiencing an issue with Twilio Console. Twilio Console users will have degraded experience while creating/viewing Restricted API Keys and Oauth Applications. Our engineers are working to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.
Sep 16, 18:42 PDT
Update - We continue experiencing an issue with Twilio Console. Twilio Console users will have degraded experience while creating/viewing Restricted API Keys and Oauth Applications. Our engineers are working to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
Sep 16, 14:44 PDT
Update - We continue experiencing an issue with Twilio Console. Twilio Console users will have degraded experience while creating/viewing Restricted API Keys and Oauth Applications. Our engineers are working to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
Sep 16, 12:13 PDT
Investigating - We are experiencing an issue with Twilio Console. Twilio Console users will have degraded experience while creating/viewing Restricted API Keys and Oauth Applications. Our engineers are working to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Sep 16, 11:19 PDT
MMS Delivery Failures from a Subset of Twilio Short Codes to Multiple Networks in United States
Resolved - The incident has been resolved and MMS delivery from a subset of Twilio Short Codes to affected networks in the United States is operating normally.
Sep 17, 13:25 PDT
Monitoring - We have observed a recovery in MMS delivery from a subset of Twilio Short Codes to network subscribers on multiple networks in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 17, 10:53 PDT
Update - Twilio customers may be experiencing MMS delivery failures from a subset of Twilio Short Codes to network subscribers on multiple networks in the United States. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 17, 09:12 PDT
Investigating - Twilio customers may be experiencing MMS delivery failures from a subset of Twilio Short Codes to network subscribers on multiple networks in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 17, 08:11 PDT
MMS Delivery Delays from a Subset of Twilio Long Codes to GCI United States
Resolved - The incident has been resolved and MMS delivery from a subset of Twilio Long Codes to GCI network subscribers in the United States is operating normally.
Sep 17, 12:57 PDT
Monitoring - We have observed a recovery in MMS delivery from a subset of Twilio Long Codes to GCI network subscribers in the United States and are monitoring service stability. We will provide another update in 24 hours or as soon as more information becomes available.
Sep 17, 08:53 PDT
Update - Twilio customers may be experiencing MMS delivery delays from Twilio Long Codes to GCI network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
Sep 17, 08:04 PDT
Update - Twilio customers may be experiencing MMS delivery delays from Twilio Long Codes to GCI network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Sep 17, 00:03 PDT
Update - Twilio customers may be experiencing MMS delivery delays from Twilio Long Codes to GCI network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Sep 16, 20:03 PDT
Update - Twilio customers may be experiencing MMS delivery delays from Twilio Long Codes to GCI network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 16, 18:02 PDT
Update - Twilio customers may be experiencing MMS delivery delays from a Subset of Twilio Long Codes to GCI network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 16, 16:57 PDT
Identified - Twilio customers may be experiencing MMS delivery delays from Twilio Long Codes to GCI network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 16, 16:55 PDT
Investigating - Twilio customers may be experiencing MMS delivery delays from Twilio Long Codes to GCI network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 16, 16:29 PDT
User Authentication Identity SNA Missing Redirects for PLDT Smart in Philippines
Resolved - The incident has been resolved and User Authentication Identity SNA missing redirects for PLDT Smart in the Philippines is operating normally.
Sep 17, 09:28 PDT
Update - We have observed a recovery in User Authentication Identity SNA missing redirects for PLDT Smart in the Philippines and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
Sep 17, 09:24 PDT
Monitoring - We have observed a recovery in User Authentication Identity SNA missing redirects for PLDT Smart in the Philippines and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 17, 07:23 PDT
Update - Twilio customers may be experiencing User Authentication Identity SNA missing redirects for PLDT Smart in the Philippines. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.
Sep 17, 05:20 PDT
Update - Twilio customers may be experiencing User Authentication Identity SNA missing redirects for PLDT Smart in the Philippines. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 17, 03:14 PDT
Investigating - Twilio customers may be experiencing User Authentication Identity SNA missing redirects for PLDT Smart in the Philippines. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 17, 02:14 PDT
SMS Delivery Delays from Twilio to H3G United Kingdom
Resolved - The incident has been resolved and SMS delivery from Twilio to H3G network subscribers in the United Kingdom is operating normally.
Sep 17, 09:20 PDT
Monitoring - We have observed a recovery in SMS delivery from Twilio to H3G network subscribers in the United Kingdom and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 17, 07:16 PDT
Update - Twilio customers may be experiencing SMS delivery delays from Twilio to H3G network subscribers in the United Kingdom. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.
Sep 17, 05:49 PDT
Update - Twilio customers may be experiencing SMS delivery delays from Twilio to H3G network subscribers in the United Kingdom. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 17, 03:43 PDT
Investigating - Twilio customers may be experiencing SMS delivery delays from Twilio to H3G network subscribers in the United Kingdom. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 17, 02:43 PDT
503 Errors When Calling Comms-API
Resolved - Starting on 2026-09-16 ~19:00 UTC customers were experiencing 503 errors while calling comms-api messages endpoints. 128 requests took 1 minute and eventually got failed by the timeout. After 19:30 there were no 503 errors observed anymore but the root cause of the issue is unclear.
Sep 17, 08:57 PDT
MMS Delivery Delyas and Failures from a Subset Of Twilio Longcode to Optus Australia
Resolved - The incident has been resolved and MMS delivery from Twilio Long Codes to Optus network subscribers is operating normally.
Sep 17, 07:28 PDT
Monitoring - We have observed a recovery in MMS delivery from Twilio Long Codes to Optus network subscribers in Australia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 17, 05:26 PDT
Identified - Twilio customers may be experiencing MMS delivery delays and failures from a Subset Of Twilio Longcode to Optus network subscribers in Australia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 17, 04:26 PDT
Investigating - Twilio customers may be experiencing MMS delivery failures from Twilio to Optus network subscribers in Australia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 17, 03:19 PDT
SMS Delivery Delays from Twilio Phone Numbers to Multibyte Hong Kong
Resolved - The incident has been resolved and SMS delivery from Twilio Phone Numbers to Multibyte network subscribers in Hong Kong is operating normally.
Sep 17, 04:59 PDT
Update - We have observed a recovery in SMS delivery from Twilio Phone Numbers to Multibyte network subscribers in Hong Kong and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
Sep 17, 00:57 PDT
Monitoring - We have observed a recovery in SMS delivery from Twilio Phone Numbers to Multibyte network subscribers in Hong Kong and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 16, 22:52 PDT
Update - Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to Multibyte network subscribers in Hong Kong. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Sep 16, 21:59 PDT
Update - Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to Multibyte network subscribers in Hong Kong. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Sep 16, 17:46 PDT
Update - Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to Multibyte network subscribers in Hong Kong. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 16, 15:45 PDT
Identified - Twilio customers may be experiencing SMS delivery failures from Twilio Phone Numbers to Multibyte network subscribers in Hong Kong. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 16, 14:44 PDT
Update - Twilio customers may be experiencing SMS delivery delays from Twilio to Multibyte network subscribers in Hong Kong. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.
Sep 16, 12:04 PDT
Update - Twilio customers may be experiencing SMS delivery delays from Twilio to Multibyte network subscribers in Hong Kong. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 16, 10:03 PDT
Investigating - Twilio customers may be experiencing SMS delivery delays from Twilio to Multibyte network subscribers in Hong Kong. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 16, 09:03 PDT
United States MMS Carrier Partner Maintenance
Completed - The scheduled maintenance has been completed.
Sep 17, 03:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 17, 01:01 PDT
Scheduled -

Our MMS carrier partner in the United States is conducting a planned maintenance from 17 September 2026 at 01:00 PDT until 17 September 2026 at 03:30 PDT. During the maintenance window, there could be intermittent delays delivering MMS to and from United States handsets.
Sep 3, 07:48 PDT
US SMS Carrier Maintenance - Small US Carriers
Completed - The scheduled maintenance has been completed.
Sep 17, 01:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 19:00 PDT
Scheduled -

A subset of small networks in the US are conducting a planned maintenance from 16 September 2026 at 19:00 PDT until 17 September 2026 at 01:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to small US carriers handsets.
Sep 11, 08:53 PDT
United States and Canada Twilio SMS and MMS Maintenance
Completed - The scheduled maintenance has been completed.
Sep 17, 00:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 20:00 PDT
Scheduled -

Twilio is conducting a planned maintenance from 16 September 2026 at 20:00 PDT until 17 September 2026 at 00:00 PDT. During the maintenance window, there could be intermittent delays or failures delivering SMS and MMS to and from United States and Canada handsets via subset of long codes, short codes and toll free numbers.
Aug 12, 11:57 PDT

Sep 16, 2026

SMS Delivery Delays from a Subset of Twilio Alphanumeric Sender IDs to Smart Communications Philippines
Resolved - The incident has been resolved and SMS delivery from a subset of Twilio Alphanumeric Sender IDs to Smart Communications network subscribers in the Philippines is operating normally.
Sep 16, 23:53 PDT
Monitoring - We have observed a recovery in SMS delivery from a subset of Twilio Alphanumeric Sender IDs to Smart Communications network subscribers in the Philippines and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 16, 21:52 PDT
Update - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Alphanumeric Sender IDs to Smart Communications network subscribers in the Philippines. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Sep 16, 20:01 PDT
Update - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Alphanumeric Sender IDs to Smart Communications network subscribers in the Philippines. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Sep 16, 16:00 PDT
Update - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Alphanumeric Sender Type to Smart Communications network subscribers in the Philippines. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 16, 13:59 PDT
Identified - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Alphanumeric Sender Type to Smart Communications network subscribers in the Philippines. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 16, 12:58 PDT
Investigating - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Alphanumeric Sender Type to Smart Communications network subscribers in the Philippines. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 16, 12:36 PDT
United Kingdom Account Security Carrier Partner Maintenance - Three
Completed - The scheduled maintenance has been completed.
Sep 16, 23:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 21:00 PDT
Scheduled -

Our carrier partner Three United Kingdom is conducting a planned maintenance from 16 September 2026 at 21:00 PDT until 16 September 2026 at 23:00 PDT. During the maintenance window, there could be intermittent API request failures for Three United Kingdom customers.



Impacted Products: Verify Silent Network Auth, Lookup SIM Swap, Lookup Identity Match, Legacy Identity MatchAndAttributes
Sep 11, 03:54 PDT
Taiwan SMS Carrier Partner Maintenance
Completed - The scheduled maintenance has been completed.
Sep 16, 17:01 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 09:00 PDT
Scheduled -

Our SMS carrier partner in Taiwan is conducting a planned maintenance from 16 September 2026 at 09:00 PDT until 16 September 2026 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Taiwan handsets.
Sep 13, 00:48 PDT
Bangladesh SMS Carrier Maintenance - Grameenphone
Completed - The scheduled maintenance has been completed.
Sep 16, 17:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 11:00 PDT
Scheduled -

The Grameenphone network in Bangladesh is conducting a planned maintenance from 16 September 2026 at 11:00 PDT until 16 September 2026 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Grameenphone Bangladesh handsets.
Sep 7, 00:48 PDT
SMS Delivery Receipt Delays from Twilio to Chunghwa Telecom Taiwan
Resolved - The incident has been resolved and SMS delivery receipts from Twilio to Chunghwa Telecom network subscribers in Taiwan are operating normally.
Sep 16, 15:22 PDT
Monitoring - We have observed a recovery in SMS delivery receipts from Twilio to Chunghwa Telecom network subscribers in Taiwan and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 16, 13:22 PDT
Identified - Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Chunghwa Telecom network subscribers in Taiwan. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 16, 12:20 PDT
Update - Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Chunghwa Telecom network subscribers in Taiwan. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 16, 12:10 PDT
Investigating - Twilio customers may be experiencing SMS delivery delays from Twilio to Chunghwa Telecom network subscribers in Taiwan. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 16, 11:57 PDT
Bangladesh SMS Carrier Maintenance - Banglalink
Completed - The scheduled maintenance has been completed.
Sep 16, 15:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 11:01 PDT
Scheduled -

The Banglalink network in Bangladesh is conducting a planned maintenance from 16 September 2026 at 11:00 PDT until 16 September 2026 at 15:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Banglalink Bangladesh handsets.



We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
Sep 16, 02:21 PDT
SMS Delivery Delays from Twilio to Orange Democratic Republic of the Congo
Resolved - The incident has been resolved and SMS delivery from Twilio to Orange network subscribers in the Democratic Republic of the Congo is operating normally.
Sep 16, 13:00 PDT
Monitoring - We have observed a recovery in SMS delivery from Twilio to Orange network subscribers in Democratic Republic of the Congo and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 16, 10:59 PDT
Update - Twilio customers may be experiencing SMS delivery delays from Twilio to Orange network subscribers in Democratic Republic of the Congo. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 16, 10:42 PDT
Identified - Twilio customers may be experiencing SMS delivery delays from Twilio to Orange network subscribers in Democratic Republic of the Congo. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 16, 09:40 PDT
Investigating - Twilio customers may be experiencing SMS delivery delays from Twilio to Orange network subscribers in the Democratic Republic of the Congo. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 16, 09:28 PDT
SMS Delivery Failures from Twilio Alphanumeric Sender IDs and Long Codes to Smart Axiata/Hello Cambodia
Resolved - The incident has been resolved and SMS delivery from Twilio Alphanumeric Sender IDs and Long Codes to Smart Axiata/Hello network subscribers in Cambodia is operating normally.
Sep 16, 10:10 PDT
Monitoring - We have observed a recovery in SMS delivery from Twilio Long Codes to Smart Axiata/Hello network subscribers in Cambodia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 16, 08:07 PDT
Update - Twilio customers may be experiencing SMS delivery failures from Twilio Alphanumeric Sender IDs and Long Codes to Smart Axiata/Hello network subscribers in Cambodia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
Sep 16, 01:24 PDT
Update - Twilio customers may be experiencing SMS delivery failures from Twilio Alphanumeric Sender IDs and Long Codes to Smart Axiata/Hello network subscribers in Cambodia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Sep 15, 17:21 PDT
Update - Twilio customers may be experiencing SMS delivery failures from Twilio Long Codes to Smart Axiata/Hello network subscribers in Cambodia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Sep 15, 13:14 PDT
Update - Twilio customers may be experiencing SMS delivery failures from Twilio Alphanumeric Sender IDs and Long Codes to Smart Axiata/Hello network subscribers in Cambodia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 15, 11:14 PDT
Identified - Twilio customers may be experiencing SMS delivery failures from Twilio Alphanumeric Sender IDs and Long Codes to Smart Axiata/Hello network subscribers in Cambodia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 15, 10:12 PDT
Investigating - Twilio customers may be experiencing SMS delivery failures from Twilio Alphanumeric and Long Codes to Smart Axiata/Hello network subscribers in Cambodia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 15, 10:08 PDT
SMS Delivery Delays from Twilio to Airtel India
Resolved - The incident has been resolved and SMS delivery from Twilio to Airtel network subscribers in India is operating normally.
Sep 16, 07:38 PDT
Monitoring - We have observed a recovery in SMS delivery from Twilio to Airtel network subscribers in India and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 16, 05:55 PDT
Update - Twilio customers may be experiencing SMS delivery delays from Twilio to Airtel network subscribers in India. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Sep 16, 05:53 PDT
Update - Twilio customers may be experiencing SMS delivery delays from Twilio to Airtel network subscribers in India. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 16, 03:52 PDT
Identified - Twilio customers may be experiencing SMS delivery delays from Twilio to Airtel network subscribers in India. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 16, 02:52 PDT
Investigating - Twilio customers may be experiencing SMS delivery delays from Twilio to Airtel network subscribers in India. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 16, 02:40 PDT
SMS Delivery Failures from a Subset of Twilio Phone Numbers to Multiple Networks in Peru
Resolved - The incident has been resolved and SMS delivery from a subset of Twilio Phone Numbers to network subscribers on affected networks in Peru is operating normally.
Sep 16, 06:16 PDT
Monitoring - We have observed a recovery in SMS delivery from a subset of Twilio Phone Numbers to network subscribers on multiple networks in Peru and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 16, 04:14 PDT
Update - Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Phone Numbers to network subscribers on multiple networks in Peru. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 16, 02:11 PDT
Identified - Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Phone Numbers to network subscribers on multiple networks in Peru. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 16, 01:11 PDT
Investigating - Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Phone Numbers to multiple networks in Peru. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 16, 00:07 PDT
SMS Delivery Delays from Twilio to Etisalat Egypt
Resolved - The incident has been resolved and SMS delivery from Twilio to Etisalat network subscribers in Egypt is operating normally.
Sep 16, 05:36 PDT
Monitoring - We have observed a recovery in SMS delivery from Twilio to Etisalat network subscribers in Egypt and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 16, 03:35 PDT
Update - Twilio customers may be experiencing SMS delivery delays from Twilio to Etisalat network subscribers in Egypt. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 16, 01:33 PDT
Identified - Twilio customers may be experiencing SMS delivery delays from Twilio to Etisalat network subscribers in Egypt. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 16, 00:30 PDT
Monitoring - We have observed a recovery in SMS delivery from Twilio to Etisalat network subscribers in Egypt and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 16, 00:20 PDT
Identified - Twilio customers may be experiencing SMS delivery delays from Twilio to Etisalat network subscribers in Egypt. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 16, 00:19 PDT
Update - Twilio customers may be experiencing SMS delivery delays from Twilio to Etisalat network subscribers in Egypt. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 16, 00:16 PDT
Investigating - Twilio customers may be experiencing SMS delivery delays from Twilio to Etisalat network subscribers in Egypt. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 15, 23:15 PDT
SMS Delivery Delays from Twilio to Tigo Paraguay
Resolved - The incident has been resolved and SMS delivery from Twilio to Tigo network subscribers in Paraguay is operating normally.
Sep 16, 04:16 PDT
Update - We have observed a recovery in SMS delivery from Twilio to Tigo network subscribers in Paraguay and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
Sep 16, 01:27 PDT
Monitoring - We have observed a recovery in SMS delivery from Twilio to Tigo network subscribers in Paraguay and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 15, 23:26 PDT
Identified - Twilio customers may be experiencing SMS delivery delays from Twilio to Tigo network subscribers in Paraguay. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 15, 22:25 PDT
Investigating - Twilio customers may be experiencing SMS delivery delays from Twilio to Tigo network subscribers in Paraguay. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 15, 21:49 PDT
Missing Data in Voice Insights / Console Subaccount Rollup
Resolved - The Subaccount Rollup view in the Voice Insights Console is now fully restored and displaying both new and backfilled historical data as expected. This incident is now resolved.
Sep 16, 03:49 PDT
Monitoring - The Subaccount Rollup view in the Voice Insights Console is now displaying new aggregated subaccount data as expected. We are currently moving this issue to Monitoring. We will provide our next update within 30 minutes.
Sep 16, 03:19 PDT
Update - The Subaccount rollup view in the Voice Insights Console is now displaying new aggregated subaccount data as expected. Our engineering team is actively working on backfilling the historical data that was missing during the incident. An update on the progress of the data backfill will be provided within 16 hours.
Sep 15, 11:20 PDT
Update - The Subaccount rollup view in the Voice Insights Console is now displaying new aggregated subaccount data as expected. Our engineering team is actively working on backfilling the historical data that was missing during the incident. An update on the progress of the data backfill will be provided within 8 hours.
Sep 15, 03:55 PDT
Update - The Subaccount rollup view in the Voice Insights Console is now displaying new aggregated subaccount data as expected. Our engineering team is actively working on backfilling the historical data that was missing during the incident. An update on the progress of the data backfill will be provided within 4 hours.
Sep 15, 00:02 PDT
Update - The Subaccount rollup view in the Voice Insights Console is now displaying new aggregated subaccount data as expected. Our engineering team is actively working on backfilling the historical data that was missing during the incident. An update on the progress of the data backfill will be provided within 2 hours.
Sep 14, 22:13 PDT
Identified - Our engineering team has identified the root cause of the issue where the Subaccount rollup view in the Voice Insights Console is missing data. Customers may continue to experience incomplete metrics or empty dashboards when viewing aggregated subaccount data while we work toward a resolution. We are actively implementing a fix and will provide our next update within the next 1 hour.
Sep 14, 21:13 PDT
Update - We are currently investigating an issue where the Subaccount rollup view in the Voice Insights Console is missing data.
Customers may experience incomplete metrics or empty dashboards when viewing aggregated subaccount data.
Our engineering team is actively looking into the root cause, and we will provide our next update by next 1 hour.
Sep 14, 21:01 PDT
Investigating - Our monitoring systems have detected a potential issue with missing data in voice insights. Our engineers have been alerted and are investigating. We will provide an update when we have more details.
Sep 14, 20:51 PDT
SMS Delivery Failures from Twilio to Vivo Brazil
Resolved - The incident has been resolved and SMS delivery from Twilio to Vivo network subscribers in Brazil is operating normally.
Sep 16, 02:44 PDT
Update - We have observed a recovery in SMS delivery from Twilio to Vivo network subscribers in Brazil and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
Sep 16, 00:26 PDT
Monitoring - We have observed a recovery in SMS delivery from Twilio to Vivo network subscribers in Brazil and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 15, 22:21 PDT
Identified - Twilio customers may be experiencing SMS delivery failures from Twilio to Vivo network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 15, 21:19 PDT
Investigating - Twilio customers may be experiencing SMS delivery failures from Twilio to Vivo network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 15, 20:32 PDT
MMS Delivery Delays from a Subset of Twilio Long Codes to Freedom and Rogers Wireless Canada
Resolved - The incident has been resolved and MMS delivery from a subset of Twilio Long Codes to Freedom and Rogers Wireless network subscribers in Canada is operating normally.
Sep 16, 00:33 PDT
Monitoring - We have observed a recovery in MMS delivery from a subset of Twilio Long Codes to Freedom and Rogers Wireless network subscribers in Canada and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 15, 22:32 PDT
Update - Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Long Codes to Freedom and Rogers Wireless network subscribers in Canada. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 15, 20:45 PDT
Investigating - Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Long Codes to Freedom and Rogers Wireless network subscribers in Canada. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 15, 19:43 PDT

Sep 15, 2026

United Kingdom Account Security Carrier Partner Maintenance - Three
Completed - The scheduled maintenance has been completed.
Sep 15, 23:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 15, 21:30 PDT
Scheduled -

Our carrier partner Three United Kingdom is conducting a planned maintenance from 15 September 2026 at 21:30 PDT until 15 September 2026 at 23:00 PDT. During the maintenance window, there could be intermittent API request failures for Three United Kingdom customers.



Impacted Products: Lookup SIM Swap, Lookup Identity Match, Verify Silent Network Auth, Legacy Identity MatchAndAttributes
Sep 9, 03:35 PDT
Twilio Infrastructure Maintenance on the London (IE1) PoP
Completed - The scheduled maintenance has been completed.
Sep 15, 19:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 15, 15:30 PDT
Scheduled - Twilio will conduct infrastructure maintenance on the London (IE1) PoP on October 15, 2026, from 15:30 PDT until 17:00 PDT. Overall service impact is expected to be minimal. However, there could be intermittent message delivery failures and delivery delays during traffic re-convergence for traffic routing to and from Twilio’s IE1/London edge location.
Sep 15, 15:04 PDT
United States SMS Carrier Partner Maintenance
Completed - The scheduled maintenance has been completed.
Sep 15, 18:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 15, 17:01 PDT
Scheduled -

Our SMS carrier partner in the United States is conducting a planned maintenance from 15 September 2026 at 17:00 PDT until 15 September 2026 at 18:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS from AT&T United States handsets via subset of United States long codes.
Sep 9, 00:00 PDT
Russia SMS Carrier Maintenance - Gazprom Telekom
Completed - The scheduled maintenance has been completed.
Sep 15, 17:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 15, 13:00 PDT
Scheduled -

The Gazprom Telekom network in Russia is conducting a planned maintenance from 15 September 2026 at 13:00 PDT until 15 September 2026 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Gazprom Telekom Russia handsets.
Sep 14, 03:21 PDT
Inbound SIP Calls With OPUS Codec Only Blocked
Resolved - Our engineers have monitored the fix and confirmed the issue with Twilio Programmable Voice SIP interfaces and OPUS code has been resolved. All services are now operating normally at this time.
Sep 15, 16:00 PDT
Update - Our engineers have implemented a fix and are monitoring system performance. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 15, 14:54 PDT
Monitoring - We have identified an issue with some calls made to Twilio using Programmable Voice SIP interfaces and OPUS codec may unexpectedly be rejected. Customers would see a SIP 488 responses for those requests. Our engineering team is working on a fix. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 15, 13:09 PDT
SMS Delivery Delays from a Subset of Twilio Toll-Free Numbers to Videotron Canada
Resolved - The incident has been resolved and SMS delivery from a subset of Twilio Toll-Free Numbers to Videotron network subscribers in Canada is operating normally.
Sep 15, 15:12 PDT
Monitoring - We have observed a recovery in SMS delivery from a subset of Twilio Long Codes to Videotron network subscribers in Canada and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 15, 13:24 PDT
Update - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Toll-Free Numbers to Videotron network subscribers in Canada. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 15, 12:33 PDT
Identified - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Toll-Free Numbers to Videotron network subscribers in Canada. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 15, 11:33 PDT
Update - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Toll-Free Numbers to Videotron network subscribers in Canada. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 15, 11:00 PDT
Investigating - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Toll-Free Numbers to Videotron network subscribers in Canada. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 15, 10:56 PDT
Australia SMS and MMS Carrier Partner Maintenance
Completed - The scheduled maintenance has been completed.
Sep 15, 15:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 15, 08:00 PDT
Scheduled -

Our SMS and MMS carrier partner in Australia is conducting a planned maintenance from 15 September 2026 at 08:00 PDT until 15 September 2026 at 15:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from Australia handsets.



We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
Sep 15, 02:13 PDT
SMS Delivery Failures from a Subset of Twilio Long Codes to Bouygues Telecom France
Resolved - The incident has been resolved and SMS delivery from a subset of Twilio Long Codes to Bouygues Telecom network subscribers in France is operating normally.
Sep 15, 12:28 PDT
Monitoring - We have observed a recovery in SMS delivery from a subset of Twilio Long Codes to Bouygues Telecom network subscribers in France and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 15, 10:25 PDT
Update - Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Long Codes to Bouygues Telecom network subscribers in France. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 15, 08:23 PDT
Identified - Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Long Codes to Bouygues Telecom network subscribers in France. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 15, 07:22 PDT
Update - Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Long Codes to Bouygues Telecom network subscribers in France. Our team is actively investigating this issue. We will provide another update in 24 hours or as soon as more information becomes available.
Sep 14, 22:16 PDT
Update - Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Long Codes to Bouygues Telecom network subscribers in France. Our team is actively investigating this issue. We will provide another update in 24 hours or as soon as more information becomes available.
Sep 13, 22:16 PDT
Update - Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Long Codes to Bouygues Telecom network subscribers in France. Our team is actively investigating this issue. We will provide another update in 16 hours or as soon as more information becomes available.
Sep 13, 06:15 PDT
Update - Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Long Codes to Bouygues Telecom network subscribers in France. Our team is actively investigating this issue. We will provide another update in 8 hours or as soon as more information becomes available.
Sep 12, 22:15 PDT
Update - Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Long Codes to Bouygues Telecom network subscribers in France. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.
Sep 12, 18:14 PDT
Update - Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Long Codes to Bouygues Telecom network subscribers in France. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 12, 16:13 PDT
Investigating - Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Long Codes to Bouygues Telecom network subscribers in France. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 12, 15:08 PDT
Pages Not Accessible in Twilio Console
Resolved - Our engineers have monitored the fix and confirmed the issue with the Notify - Services and Mobile Push Credentials pages in Console has been resolved. All services are now operating normally at this time.
Sep 15, 12:18 PDT
Monitoring - Services and Mobile Push Credentials pages in Console and are working right now. We'll monitor for 2 hours.
Sep 15, 11:15 PDT
Update - We have identified the cause of the loading issue on the Notify - Services and Mobile Push Credentials pages in Console and are currently working on deploying a fix. We'll provide an update in 2 hours or as soon as more information becomes available.
Sep 15, 09:22 PDT
Update - The "Notify - Services" and "Notify - Mobile Push Credentials" pages are not accessible from the Twilio Console, our engineers are working on this and will provide updates in 1 hour or as soon as more information becomes available.
Sep 15, 08:28 PDT
Investigating - Our monitoring systems have detected a potential issue with Console. Our engineers have been alerted and are investigating. We will provide an update when we have more details.
Sep 15, 08:21 PDT
Voice Call Failures from a Subset of Twilio Phone Numbers to Multiple Networks in Peru
Resolved - The incident has been resolved and voice calls from a subset of Twilio Phone Numbers to network subscribers on affected networks in Peru are operating normally.
Sep 15, 12:10 PDT
Update - We have observed a recovery in voice calls from a subset of Twilio Phone Numbers to network subscribers on multiple networks in Peru and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
Sep 15, 11:23 PDT
Monitoring - We have observed a recovery in voice calls from a subset of Twilio Phone Numbers to network subscribers in Peru and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 15, 09:23 PDT
Identified - Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers on multiple networks in Peru. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 15, 09:23 PDT
Investigating - Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in Peru. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 15, 08:26 PDT
Video Room Settings Not Loading
Resolved - Users should now be able to load the Video Room Settings page in Console normally. Incident resolved.
Sep 15, 10:06 PDT
Monitoring - A fix has been deployed and we are currently monitoring the results. Users should now be able to load the Video Room Settings page in Console normally. We'll monitor this for 30 minutes.
Sep 15, 09:40 PDT
Update - We have identified the cause of the loading issue on the Video Room Settings page in Console and are currently working on deploying a fix. We'll provide an update in 2 hours or as soon as more information becomes available.
Sep 15, 09:38 PDT
Investigating - We are currently investigating an issue where the Video Room Settings page is failing to load for users within the Console. Our engineering team is actively looking into the root cause. We will provide an update in 1 hour or as soon as more information becomes available.
Sep 15, 08:38 PDT
Voice Call Failures Between Twilio Germany Phone Numbers and Multiple Networks in Germany
Resolved - The incident has been resolved and voice calls between Twilio Germany Phone Numbers and network subscribers on affected networks in Germany are operating normally.
Sep 15, 09:15 PDT
Monitoring - We have observed a recovery in voice calls between a subset of Twilio Phone Numbers and network subscribers on multiple networks in Germany and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 15, 07:13 PDT
Update - Twilio customers may be experiencing voice call failures between a subset of Twilio Phone Numbers and network subscribers on multiple networks in Germany. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.
Sep 15, 03:49 PDT
Update - Twilio customers may be experiencing voice call failures between a subset of Twilio Phone Numbers and network subscribers on multiple networks in Germany. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 15, 01:42 PDT
Investigating - Twilio customers may be experiencing voice call failures between a subset of Twilio Germany Phone Numbers and network subscribers on multiple networks in Germany. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 15, 00:40 PDT
Twilio SendGrid Legacy Public IP Deprecation
Completed - The scheduled maintenance has been completed for deprecating a group of legacy IP addresses previously used to reach SendGrid via API and SMTP API.
Sep 15, 09:09 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 24, 09:00 PDT
Scheduled - Scheduled - Twilio SendGrid is deprecating a group of legacy IP addresses previously used to reach SendGrid via API and SMTP API.

Customers using legacy Twilio SendGrid IP addresses instead of official domain names (e.g., sendgrid.com or smtp.sendgrid.net) will be affected and should update their configurations immediately.

Engineering will temporarily disable the legacy IPs during the following maintenance windows prior to full removal:

August 24: 9:00 AM – 10:00 AM PST (Temporary disablement)

August 25: 9:00 AM – 12:00 PM PST (Temporary disablement)

August 27: 9:00 AM – 3:00 PM PST (Temporary disablement)

August 31: 9:00 AM PST (Permanent deprecation)
Aug 19, 16:06 PDT
SMS Delivery Delays from Twilio to Orange Belgium
Resolved - The incident has been resolved and SMS delivery from Twilio to Orange network subscribers in Belgium is operating normally.
Sep 15, 08:58 PDT
Monitoring - We have observed a recovery in SMS delivery from Twilio to Orange network subscribers in Belgium and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 15, 06:53 PDT
Update - Twilio customers may be experiencing SMS delivery delays from Twilio to Orange network subscribers in Belgium. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 15, 05:51 PDT
Identified - Twilio customers may be experiencing SMS delivery delays from Twilio to Orange network subscribers in Belgium. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 15, 04:50 PDT
Investigating - Twilio customers may be experiencing SMS delivery delays from Twilio to Orange network subscribers in Belgium. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 15, 04:44 PDT
Mexico SMS Carrier Maintenance - Telcel
Completed - The scheduled maintenance has been completed.
Sep 15, 05:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 14, 21:01 PDT
Scheduled -

The Telcel network in Mexico is conducting a planned maintenance from 14 September 2026 at 21:00 PDT until 15 September 2026 at 05:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Telcel Mexico handsets.



We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
Sep 14, 19:41 PDT
SMS Delivery Receipt Delays from a Subset of Twilio Short Codes to T-Mobile United States
Resolved - The incident has been resolved and SMS delivery receipts from a subset of Twilio Short Codes to T-Mobile network subscribers in the United States is operating normally.
Sep 15, 02:09 PDT
Update - Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Short Codes to T-Mobile network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 8 hours or as soon as more information becomes available.
Sep 14, 21:27 PDT
Update - Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Short Codes to T-Mobile network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 4 hours or as soon as more information becomes available.
Sep 14, 17:27 PDT
Update - Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Short Codes to T-Mobile network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 14, 15:26 PDT
Identified - Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Short Codes to T-Mobile network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 14, 14:25 PDT

Sep 14, 2026

Voice Call Failures and Silent and One-Way Audio Between a Subset of Twilio Phone Numbers and Argentina
Resolved - The incident has been resolved and voice calls between a subset of Twilio Phone Numbers and network subscribers in Argentina are operating normally.
Sep 14, 21:47 PDT
Monitoring - We have observed a recovery in voice calls between a subset of Twilio Phone Numbers and network subscribers on multiple networks in Argentina and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 14, 20:55 PDT
Update - Twilio customers may be experiencing voice call failures and silent and one-way audio between a subset of Twilio Phone Numbers and network subscribers on multiple networks in Argentina. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Sep 14, 16:14 PDT
Update - Twilio customers may be experiencing voice call failures and silent and one-way audio between a subset of Twilio Phone Numbers and network subscribers on multiple networks in Argentina. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Sep 14, 14:53 PDT
Update - Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in Argentina. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Sep 14, 12:13 PDT
Update - Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in Argentina. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 14, 10:13 PDT
Identified - Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in Argentina. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 14, 09:12 PDT
Investigating - Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in Argentina. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 14, 09:00 PDT
SMS Delivery Receipt Delays from Twilio to MTN Swaziland
Resolved - The incident has been resolved and SMS delivery receipts from Twilio to MTN network subscribers in Swaziland are operating normally.
Sep 14, 21:44 PDT
Update - We have observed a recovery in SMS delivery receipts from Twilio to MTN network subscribers in Swaziland and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
Sep 14, 20:57 PDT
Monitoring - We have observed a recovery in SMS delivery receipts from Twilio to MTN network subscribers in Swaziland and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 14, 18:56 PDT
Identified - Twilio customers may be experiencing SMS delivery receipt delays from Twilio to MTN network subscribers in Swaziland. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 14, 17:46 PDT
Investigating - Twilio customers may be experiencing SMS delivery receipt delays from Twilio to MTN network subscribers in Swaziland. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 14, 17:31 PDT
Russia SMS Carrier Maintenance - MTS
Completed - The scheduled maintenance has been completed.
Sep 14, 21:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 14, 20:00 PDT
Scheduled -

The MTS network in Russia is conducting a planned maintenance from 14 September 2026 at 20:00 PDT until 14 September 2026 at 21:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to MTS Russia handsets.
Sep 9, 08:12 PDT
User Authentication Identity SNA Failure Increase for Smartfren in Indonesia
Resolved - The incident has been resolved and User Authentication Identity SNA failure increase for Smartfren in Indonesia is operating normally.
Sep 14, 19:43 PDT
Update - We have observed a recovery in User Authentication Identity SNA failure increase for Smartfren in Indonesia and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
Sep 14, 17:05 PDT
Monitoring - We have observed a recovery in User Authentication Identity SNA failure increase for Smartfren in Indonesia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 14, 15:05 PDT
Update - Twilio customers may be experiencing User Authentication Identity SNA failure increase for Smartfren in Indonesia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Sep 14, 11:01 PDT
Update - Twilio customers may be experiencing User Authentication Identity SNA failure increase for Smartfren in Indonesia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 14, 09:00 PDT
Identified - Twilio customers may be experiencing User Authentication Identity SNA failure increase for Smartfren in Indonesia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 14, 08:00 PDT
Investigating - Twilio customers may be experiencing User Authentication Identity SNA failure increase for Smartfren in Indonesia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 14, 06:58 PDT
Russia SMS Carrier Maintenance - MTT
Completed - The scheduled maintenance has been completed.
Sep 14, 18:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 14, 14:00 PDT
Scheduled -

The MTT network in Russia is conducting a planned maintenance from 14 September 2026 at 14:00 PDT until 14 September 2026 at 18:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to MTT Russia handsets.
Sep 8, 16:42 PDT
Russia SMS Carrier Maintenance - MegaFon
Completed - The scheduled maintenance has been completed.
Sep 14, 16:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 14, 10:00 PDT
Scheduled -

The MegaFon network in Russia is conducting a planned maintenance from 14 September 2026 at 10:00 PDT until 14 September 2026 at 16:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to MegaFon Russia handsets.
Sep 11, 23:36 PDT
SMS Delivery Delays from Twilio to XL Axiata Indonesia and Smart Axiata Cambodia
Resolved - The incident has been resolved and SMS delivery from Twilio to XL Axiata network subscribers in Indonesia and Smart Axiata network subscribers in Cambodia is operating normally.
Sep 14, 15:56 PDT
Update - We have observed a recovery in SMS delivery from Twilio to XL Axiata network subscribers in Indonesia and Smart Axiata network subscribers in Cambodia and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
Sep 14, 12:07 PDT
Monitoring - We have observed a recovery in SMS delivery from Twilio to XL Axiata network subscribers in Indonesia and Smart Axiata network subscribers in Cambodia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 14, 09:59 PDT
Identified - Twilio customers may be experiencing SMS delivery delays from Twilio to XL Axiata network subscribers in Indonesia and Smart Axiata network subscribers in Cambodia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 14, 09:20 PDT
Investigating - Twilio customers may be experiencing SMS delivery delays from Twilio to XL Axiata network subscribers in Indonesia and Smart Axiata network subscribers in Cambodia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 14, 08:51 PDT
Malaysia SMS Carrier Maintenance - DiGi
Completed - The scheduled maintenance has been completed.
Sep 14, 15:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 14, 09:00 PDT
Scheduled -

The DiGi network in Malaysia is conducting a planned maintenance from 14 September 2026 at 09:00 PDT until 14 September 2026 at 15:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to DiGi Malaysia handsets.
Sep 11, 08:06 PDT
Indonesia SMS Carrier Maintenance - XL Axiata
Completed - The scheduled maintenance has been completed.
Sep 14, 14:01 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 14, 10:01 PDT
Scheduled -

The XL Axiata network in Indonesia is conducting a planned maintenance from 14 September 2026 at 10:00 PDT until 14 September 2026 at 14:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to XL Axiata Indonesia handsets.
Sep 11, 00:03 PDT
Comms API retry failing intermittently
Resolved - Starting on 09/08/2026, 03:58:00 Pm Utc Twilio Customers Experienced Retryable Message Being Skipped in Production Intermittently. The Issue Was Resolved on 09/14/2026, 07:33:00 Pm
Sep 14, 13:00 PDT
Voice Call Failures from a Subset of Twilio United States Phone Numbers to Korek Iraq
Resolved - The incident has been resolved and voice calls from a subset of Twilio United States Phone Numbers to network subscribers in Iraq are operating normally.
Sep 14, 10:27 PDT
Monitoring - We have observed a recovery in voice calls from a subset of Twilio United States Phone Numbers to Korek Telecom network subscribers in Iraq and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 14, 08:24 PDT
Update - Twilio customers may be experiencing voice call failures from a subset of Twilio United States Phone Numbers to Korek Telecom network subscribers in Iraq. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 14, 08:22 PDT
Identified - Twilio customers may be experiencing voice call failures from a subset of Twilio United States Phone Numbers to network subscribers in Iraq. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 14, 05:51 PDT
Update - Twilio customers may be experiencing voice call failures from a subset of Twilio United States Phone Numbers to Korek Telecom network subscribers in Iraq. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 14, 03:48 PDT
Investigating - Twilio customers may be experiencing voice call failures from a subset of Twilio United States Phone Numbers to Korek Telecom network subscribers in Iraq. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 14, 02:48 PDT
SMS Delivery Delays from a Subset of Twilio Short Codes to Vivo Brazil
Resolved - The incident has been resolved and SMS delivery from a subset of Twilio Short Codes to Vivo network subscribers in Brazil is operating normally.
Sep 14, 08:38 PDT
Monitoring - We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to Vivo network subscribers in Brazil and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 14, 08:37 PDT
Identified - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Vivo network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 14, 08:37 PDT
Update - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Vivo network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 8 hours or as soon as more information becomes available.
Sep 14, 08:35 PDT
Update - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Vivo network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.
Sep 14, 04:34 PDT
Update - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Vivo network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 14, 02:34 PDT
Investigating - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Vivo network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 14, 01:34 PDT

Sep 13, 2026

Czech Republic Voice Carrier Partner Maintenance
Completed - The scheduled maintenance has been completed.
Sep 13, 20:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 13, 15:00 PDT
Scheduled -

Our Voice carrier partner in the Czech Republic is conducting a planned maintenance from 13 September 2026 at 15:00 PDT until 13 September 2026 at 20:30 PDT. During the maintenance window, there could be intermittent call disconnects or call failures from and to Twilio Czech Republic phone numbers.
Sep 10, 06:28 PDT
Philippines SMS Carrier Maintenance - Globe Telecom
Completed - The scheduled maintenance has been completed.
Sep 13, 14:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 13, 12:00 PDT
Scheduled -

The Globe Telecom network in the Philippines is conducting a planned maintenance from 13 September 2026 at 12:00 PDT until 13 September 2026 at 14:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Globe Telecom Philippines handsets.
Sep 4, 16:49 PDT
United Kingdom Account Security Carrier Partner Maintenance - Three
Completed - The scheduled maintenance has been completed.
Sep 13, 02:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 12, 14:00 PDT
Scheduled -

Our carrier partner Three United Kingdom is conducting a planned maintenance from 12 September 2026 at 14:00 PDT until 13 September 2026 at 02:00 PDT. During the maintenance window, there could be intermittent API request failures for Three United Kingdom customers.



Impacted Products: Verify Silent Network Auth, Lookup SIM Swap, Lookup Identity Match, Legacy Identity MatchAndAttributes
Sep 10, 06:28 PDT

Sep 12, 2026

Errors Impacting Real-Time Transcriptions, Conversation Relay, <Gather> Voice TwiML
Resolved - We are no longer experiencing issues with Real-Time Transcriptions, Conversation Relay, and Voice TwiML products when using the Deepgram model. This incident has been resolved.
Sep 12, 17:12 PDT
Monitoring - We are observing recovery across our Real-Time Transcriptions, Conversation Relay, and Voice TwiML products when using the Deepgram model. We will continue monitoring affected services to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 12, 16:12 PDT
Update - Our engineering team has observed an increase in error rates affecting our Real-Time Transcriptions, Conversation Relay, and Voice TwiML products using the Deepgram model. Customers experiencing issues should use the Google model as a workaround. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 12, 15:12 PDT
Identified - Our engineering team has observed an increase in error rates affecting our Real-Time Transcriptions, Conversation Relay, and Voice TwiML products. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 12, 14:27 PDT
Investigating - Our engineering team has observed an increase in error rates affecting our Real-Time Transcriptions, Conversation Relay, and Voice TwiML products. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 12, 14:25 PDT

Sep 11, 2026

Multiple Destination SMS Carrier Partner Maintenance
Completed - The scheduled maintenance has been completed.
Sep 11, 23:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 11, 22:10 PDT
Scheduled -

Our SMS carrier partner in Mexico and Peru is conducting an emergency maintenance from 11 September 2026 at 22:10 PDT until 11 September 2026 at 23:30 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Mexico and Peru handsets.



We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
Sep 11, 22:08 PDT
SMS Delivery Delays from Twilio Short Codes and Long Codes to Liberty Puerto Rico
Resolved - The incident has been resolved and SMS delivery from Twilio Short Codes and Long Codes to Liberty network subscribers in Puerto Rico is operating normally.
Sep 11, 23:18 PDT
Monitoring - We have observed a recovery in SMS delivery from Twilio Short Codes and Long Codes to Liberty network subscribers in Puerto Rico and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 11, 21:17 PDT
Update - Twilio customers may be experiencing SMS delivery delays from Twilio Short Codes and Long Codes to Liberty network subscribers in Puerto Rico. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 11, 20:11 PDT
Identified - Twilio customers may be experiencing SMS delivery delays from Twilio Short Codes and Long Codes to Liberty network subscribers in Puerto Rico. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 11, 19:11 PDT
Monitoring - We have observed a recovery in SMS delivery from Twilio Short Codes and Long Codes to Liberty network subscribers in Puerto Rico and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 11, 17:09 PDT
Update - Twilio customers may be experiencing SMS delivery delays from Twilio Short Codes and Long Codes to Liberty network subscribers in Puerto Rico. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 11, 15:07 PDT
Identified - Twilio customers may be experiencing SMS delivery delays from Twilio Short Codes and Long Codes to Liberty network subscribers in Puerto Rico. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 11, 13:56 PDT
Investigating - Twilio customers may be experiencing SMS delivery delays from Twilio Short Codes and Long Codes to Liberty network subscribers in Puerto Rico. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 11, 13:37 PDT
SMS Delivery Delays from Twilio to Multiple Networks in Multiple Countries Across Europe and the Middle East
Resolved - The incident has been resolved and SMS delivery from Twilio to affected networks in multiple countries across Europe and the Middle East is operating normally.
Sep 11, 12:03 PDT
Monitoring - We have observed a recovery in SMS delivery from Twilio to network subscribers on multiple networks in multiple countries across Europe and the Middle East & Africa and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 11, 09:55 PDT
Update - Twilio customers may be experiencing SMS delivery delays from Twilio to network subscribers on multiple networks in multiple countries across Europe and the Middle East & Africa. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Sep 11, 09:35 PDT
Update - Twilio customers may be experiencing SMS delivery delays from Twilio to network subscribers on multiple networks in multiple countries across Europe and the Middle East & Africa. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 11, 07:35 PDT
Identified - Twilio customers may be experiencing SMS delivery delays from Twilio to network subscribers on multiple networks in multiple countries across Europe and the Middle East & Africa. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 11, 06:34 PDT
Investigating - Twilio customers may be experiencing SMS delivery delays from Twilio to Vodafone network subscribers in Egypt. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 11, 05:53 PDT
Voice Insights Console Dashboard Error
Resolved - This incident has been resolved.
Sep 11, 11:48 PDT
Monitoring - Our engineers have implemented a fix and are continuning to monitor systems for recovery. We will provide another update in 1 hour.
Sep 11, 10:34 PDT
Investigating - Our engineers are currently investigating an issue regarding voice insights. Twilio customers affected are temporarily unable to access the Voice Insights Console Dashboard in IE1. There is no impact to Voice Insights Console Dashboard in the US1 and AU1 regions.
Sep 11, 10:02 PDT
SMS Delivery Failures from a Subset of Twilio Long Codes to Iliad Italy
Resolved - The incident has been resolved and SMS delivery from a subset of Twilio Long Codes to Iliad network subscribers in Italy is operating normally.
Sep 11, 10:18 PDT
Update - We have observed a recovery in SMS delivery from a subset of Twilio Long Codes to Iliad network subscribers in Italy and are monitoring service stability. We will provide another update in 16 hours or as soon as more information becomes available.
Sep 11, 04:13 PDT
Update - We have observed a recovery in SMS delivery from a subset of Twilio Long Codes to Iliad network subscribers in Italy and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.
Sep 10, 20:12 PDT
Update - We have observed a recovery in SMS delivery from a subset of Twilio Long Codes to Iliad network subscribers in Italy and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
Sep 10, 16:04 PDT
Monitoring - We have observed a recovery in SMS delivery from a subset of Twilio Long Codes to Iliad network subscribers in Italy and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 10, 14:03 PDT
Update - Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Long Codes to Iliad network subscribers in Italy. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 8 hours or as soon as more information becomes available.
Sep 10, 12:58 PDT
Update - Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Long Codes to Iliad network subscribers in Italy. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Sep 10, 11:34 PDT
Update - Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Long Codes to Iliad network subscribers in Italy. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 4 hours or as soon as more information becomes available.
Sep 10, 08:58 PDT
Update - Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Long Codes to Iliad network subscribers in Italy. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 10, 06:57 PDT
Identified - Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Long Codes to Iliad network subscribers in Italy. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 10, 05:57 PDT
Investigating - Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Long Codes to Iliad network subscribers in Italy. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 10, 05:32 PDT
TwiML Bins – Service Failures
Resolved - This incident has been resolved.
Sep 11, 08:42 PDT
Update - Our engineer have applied the fix and we will provide an update in 30 minutes or as soon as more information becomes available.
Sep 11, 08:03 PDT
Update - Our engineers are continuning to monitor systems for recovery. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 11, 07:53 PDT
Update - We are continuing to monitor for any further issues.
Sep 11, 07:49 PDT
Update - We are continuing to monitor for any further issues.
Sep 11, 07:32 PDT
Monitoring - A fix has been applied, and systems are recovering. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 11, 07:31 PDT
Investigating - Beginning from 12:52 UTC and 13:54 UTC. Engineers began investigating issues regarding TwiML Bins. During this service disruption, customers may have experienced failures fetching TwiML for voice or messaging requests.
Sep 11, 06:39 PDT
SMS Delivery Delays from Twilio to Multiple Networks in Ireland
Resolved - The incident has been resolved and SMS delivery from Twilio to affected networks in Ireland is operating normally.
Sep 11, 07:55 PDT
Monitoring - We have observed a recovery in SMS delivery from Twilio to network subscribers on multiple networks in Ireland and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 11, 07:55 PDT
Identified - Twilio customers may be experiencing SMS delivery delays from Twilio to network subscribers on multiple networks in Ireland. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 11, 07:54 PDT
Update - Twilio customers may be experiencing SMS delivery delays from Twilio to network subscribers on multiple networks in Ireland. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.
Sep 11, 06:19 PDT
Update - Twilio customers may be experiencing SMS delivery delays from Twilio to network subscribers on multiple networks in Ireland. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 11, 04:14 PDT
Investigating - Twilio customers may be experiencing SMS delivery delays from Twilio to network subscribers on multiple networks in Ireland. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 11, 03:13 PDT
User Authentication Identity SNA Failure Increase in Indonesia
Resolved - The incident has been resolved and User Authentication Identity SNA failure increase in Indonesia is operating normally.
Sep 11, 03:23 PDT
Monitoring - We have observed a recovery in User Authentication Identity SNA failure increase in Indonesia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 11, 01:28 PDT
Update - Twilio customers may be experiencing User Authentication Identity SNA failure increase in Indonesia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Sep 10, 17:35 PDT
Update - Twilio customers may be experiencing User Authentication Identity SNA failure increase in Indonesia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Sep 10, 13:35 PDT
Update - Twilio customers may be experiencing User Authentication Identity SNA failure increase in Indonesia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 10, 11:34 PDT
Identified - Twilio customers may be experiencing User Authentication Identity SNA failure increase in Indonesia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 10, 10:34 PDT
Investigating - Twilio customers may be experiencing User Authentication Identity SNA failure increase in Indonesia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 10, 10:33 PDT
Costa Rica SMS Carrier Maintenance - Telefonica
Completed - The scheduled maintenance has been completed.
Sep 11, 03:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 10, 22:00 PDT
Scheduled -

The Telefonica network in Costa Rica is conducting a planned maintenance from 10 September 2026 at 22:00 PDT until 11 September 2026 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Telefonica Costa Rica handsets.
Sep 6, 22:36 PDT
Mexico SMS Carrier Partner Maintenance
Completed - The scheduled maintenance has been completed.
Sep 11, 02:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 10, 23:00 PDT
Scheduled -

Our SMS carrier partner in Mexico is conducting an emergency maintenance from 10 September 2026 at 23:00 PDT until 11 September 2026 at 02:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Mexico handsets.



We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
Sep 10, 19:13 PDT

Sep 10, 2026

Czech Republic Voice Carrier Partner Maintenance
Completed - The scheduled maintenance has been completed.
Sep 10, 21:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 10, 15:00 PDT
Scheduled -

Our Voice carrier partner in the Czech Republic is conducting a planned maintenance from 10 September 2026 at 15:00 PDT until 10 September 2026 at 21:00 PDT. During the maintenance window, there could be intermittent call disconnects or call failures from and to Twilio Czech Republic phone numbers.
Aug 21, 01:46 PDT
SMS Delivery Delays from a Subset of Twilio Short Codes and Long Codes to Appalachian Wireless United States
Resolved - The incident has been resolved and SMS delivery from a subset of Twilio Short Codes and Long Codes to Appalachian Wireless network subscribers in the United States is operating normally.
Sep 10, 17:26 PDT
Monitoring - We have observed a recovery in SMS delivery from a subset of Twilio Short Codes and Long Codes to Appalachian Wireless network subscribers in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 10, 15:25 PDT
Update - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes and Long Codes to Appalachian Wireless network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Sep 10, 15:10 PDT
Update - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes and Long Codes to Appalachian Wireless network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 10, 13:06 PDT
Identified - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes and Long Codes to Appalachian Wireless network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 10, 12:04 PDT
Investigating - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes and Long Codes to Appalachian Wireless network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 10, 11:59 PDT
Russia SMS Carrier Maintenance - MegaFon
Completed - The scheduled maintenance has been completed.
Sep 10, 17:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 10, 13:00 PDT
Scheduled -

The MegaFon network in Russia is conducting an emergency maintenance from 10 September 2026 at 13:00 PDT until 10 September 2026 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to MegaFon Russia handsets.
Sep 7, 22:06 PDT
On Call Engineers are Investigating
Resolved - We have fully investigated the issue triggered by our automated alert, and it was determined that there is no noticeable customer impact. All systems are operational.
Sep 10, 11:14 PDT
Investigating - Our monitoring systems have detected a potential issue with Phone Numbers. Our engineers have been alerted and are investigating. We will provide an update when we have more details.
Sep 10, 11:14 PDT
US SMS Carrier Maintenance - Small US Carriers
Completed - The scheduled maintenance has been completed.
Sep 10, 04:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 10, 02:00 PDT
Scheduled -

A subset of small networks in the US are conducting a planned maintenance from 10 September 2026 at 02:00 PDT until 10 September 2026 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to small US carriers handsets.
Aug 31, 02:08 PDT
Belgium SMS Carrier Maintenance - Telenet Mobile
Completed - The scheduled maintenance has been completed.
Sep 10, 03:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 9, 20:00 PDT
Scheduled -

The Telenet Mobile network in Belgium is conducting a planned maintenance from 09 September 2026 at 20:00 PDT until 10 September 2026 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Telenet Mobile Belgium handsets.
Sep 7, 16:00 PDT
Console Page Loading Failures from Singapore to Twilio
Resolved - The incident has been resolved and access to the Twilio Console from Singapore is operating normally.
Sep 10, 02:00 PDT
United States and Canada Twilio SMS and MMS Maintenance
Completed - The scheduled maintenance has been completed.
Sep 10, 00:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 9, 20:00 PDT
Scheduled -

Twilio is conducting a planned maintenance from 09 September 2026 at 20:00 PDT until 10 September 2026 at 00:00 PDT. During the maintenance window, there could be intermittent delays or failures delivering SMS and MMS to and from United States and Canada handsets via subset of long codes, short codes and toll free numbers.
Aug 12, 11:56 PDT

Sep 9, 2026

United Kingdom Account Security Carrier Partner Maintenance - Three
Completed - The scheduled maintenance has been completed.
Sep 9, 23:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 9, 21:31 PDT
Scheduled -

Our carrier partner Three United Kingdom is conducting a planned maintenance from 09 September 2026 at 21:30 PDT until 09 September 2026 at 23:00 PDT. During the maintenance window, there could be intermittent API request failures for Three United Kingdom customers.



Impacted Products: Verify Silent Network Auth, Lookup SIM Swap, Lookup Identity Match, Legacy Identity MatchAndAttributes
Sep 4, 05:06 PDT
Russia SMS Carrier Maintenance - MTS
Completed - The scheduled maintenance has been completed.
Sep 9, 21:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 9, 20:01 PDT
Scheduled -

The MTS network in Russia is conducting a planned maintenance from 09 September 2026 at 20:00 PDT until 09 September 2026 at 21:30 PDT. During the maintenance window, there could be intermittent delays delivering SMS to MTS Russia handsets.
Sep 8, 05:08 PDT
Czech Republic Voice Carrier Partner Maintenance
Completed - The scheduled maintenance has been completed.
Sep 9, 21:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 9, 15:00 PDT
Scheduled -

Our Voice carrier partner in the Czech Republic is conducting a planned maintenance from 09 September 2026 at 15:00 PDT until 09 September 2026 at 21:00 PDT. During the maintenance window, there could be intermittent call disconnects or call failures from and to Twilio Czech Republic phone numbers.
Aug 21, 01:45 PDT
Automated Alert: No Customer Impact
Resolved - We have fully investigated the API related issue triggered by our automated alert, and it was determined that there is no noticeable customer impact. All systems are operational.
Sep 9, 18:45 PDT
Investigating - Our monitoring systems have detected a potential issue with tx-billing-events-api . Our engineers have been alerted and are investigating. We will provide an update when we have more details.
Sep 9, 18:27 PDT

Sep 8, 2026

No incidents reported.

Sep 7, 2026

No incidents reported.

Sep 6, 2026

No incidents reported.

Sep 5, 2026

No incidents reported.

Sep 4, 2026

No incidents reported.

Incident History Powered by Atlassian Statuspage