The incident has been resolved and voice calls from Twilio Phone Numbers to network subscribers in Mexico are operating normally.
Posted Aug 20, 2026 - 13:04 PDT
Monitoring
We have observed a recovery in voice calls from Twilio Phone Numbers to network subscribers in Mexico and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Posted Aug 20, 2026 - 11:24 PDT
Identified
Twilio customers may be experiencing voice call post dial delay from Twilio Phone Numbers to network subscribers in Mexico. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Posted Aug 20, 2026 - 10:56 PDT
Investigating
Twilio customers may be experiencing voice call post dial delay from Twilio Phone Numbers to network subscribers in Mexico. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Posted Aug 20, 2026 - 10:38 PDT
This incident affected: CARRIER NETWORK (Voice, Latin America).