Verify - High Latencies Observed for create/check verifications

Incident Report for Twilio

Resolved

We are no longer experiencing latencies with Verify for create/check verifications. This incident has been resolved.
Posted Dec 12, 2025 - 09:05 PST

Update

We have started seeing recovery for latencies with Verify for create/check verifications. We will continue to monitor to ensure a full recovery. We expect to provide another update in 1 hour or as soon as more information becomes available.
Posted Dec 12, 2025 - 07:44 PST

Update

We have started seeing recovery for latencies with Verify for create/check verifications. We will continue to monitor to ensure a full recovery. We expect to provide another update in 1 hour or as soon as more information becomes available.
Posted Dec 12, 2025 - 06:44 PST

Monitoring

We have started seeing recovery for latencies with Verify for create/check verifications. We will continue to monitor to ensure a full recovery. We expect to provide another update in 1 hour or as soon as more information becomes available.
Posted Dec 12, 2025 - 05:44 PST

Investigating

We are investigating high latencies with Verify for create/check verifications. We expect to provide another update in 1 hour or as soon as more information becomes available.
Posted Dec 12, 2025 - 04:35 PST
This incident affected: ACCOUNT SECURITY (Verify).