SMS Delivery Delays to Multiple Networks from a Subset of Alphanumeric Sender ID in France

Incident Report for Twilio

Resolved

We are no longer experiencing SMS delivery delays to multiple networks from a subset of alphanumeric sender ID in France. This incident has been resolved.
Posted Feb 04, 2026 - 16:19 PST

Monitoring

We are observing recovery in SMS delivery delays to multiple networks from a subset of alphanumeric sender ID in France. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Posted Feb 04, 2026 - 14:31 PST

Update

We continue to experience SMS delivery delays to multiple networks from a subset of alphanumeric sender ID in France. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Posted Feb 04, 2026 - 10:21 PST

Update

We continue to experience SMS delivery delays to multiple networks from a subset of alphanumeric sender ID in France. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Posted Feb 04, 2026 - 08:22 PST

Investigating

We are experiencing SMS delivery delays to multiple networks from a subset of alphanumeric sender ID in France. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Posted Feb 04, 2026 - 07:23 PST
This incident affected: CARRIER NETWORK (SMS, Europe).