Digital Chat Transfer failures in Flex

Incident Report for Twilio

Resolved

Issue has been resolved and Digital Chat Transfer functionality in Flex is operating normally at this time.

Posted Sep 08, 2025 - 04:31 PDT

Update

Our engineers have identified the issue with Digital Chat Transfer functionality in Flex. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Sep 08, 2025 - 04:04 PDT

Investigating

Our monitoring systems have detected a potential issue with trasfer function in Flex. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Sep 08, 2025 - 02:57 PDT

This incident affected: FLEX (Flex Agent Desktop).