SMS Delivery Delays to Sercomtel Network in Brazil

Incident Report for Twilio

Resolved

We are no longer experiencing SMS delivery delays to Sercomtel network in Brazil. This incident has been resolved.
Posted Dec 14, 2025 - 20:34 PST

Monitoring

We are observing recovery in SMS delivery delays to Sercomtel network in Brazil. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Posted Dec 14, 2025 - 18:39 PST

Update

We are still experiencing SMS delivery delays to Sercomtel network in Brazil. Our engineers are still working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
Posted Dec 13, 2025 - 21:31 PST

Update

We are still experiencing SMS delivery delays to Sercomtel network in Brazil. Our engineers are still working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
Posted Dec 12, 2025 - 21:29 PST

Update

We are still experiencing SMS Delivery Delays to Sercomtel Network in Brazil. Our engineers are still working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
Posted Dec 12, 2025 - 05:19 PST

Update

We are still experiencing SMS Delivery Delays to Sercomtel Network in Brazil. Our engineers are still working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Posted Dec 11, 2025 - 21:25 PST

Update

We are still experiencing SMS Delivery Delays to Sercomtel Network in Brazil. Our engineers are still working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Posted Dec 11, 2025 - 17:25 PST

Update

We are still experiencing SMS Delivery Delays to Sercomtel Network in Brazil. Our engineers are still working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Posted Dec 11, 2025 - 15:25 PST

Investigating

We are experiencing SMS Delivery Delays to Sercomtel Network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Posted Dec 11, 2025 - 14:25 PST
This incident affected: CARRIER NETWORK (SMS, Latin America).