SMS Delivery Delays to Subset of Twilio Phone Numbers in Philippines

Incident Report for Twilio

Resolved

We are no longer experiencing SMS delivery delays when sending messages to subset of Twilio phone numbers in Philippines. This incident has been resolved.
Posted Sep 07, 2024 - 07:57 PDT

Monitoring

We are observing recovery in MMS/SMS delivery delays when sending messages to subset of Twilio phone numbers in Philippines. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Posted Sep 07, 2024 - 06:40 PDT

Update

We are still experiencing SMS delivery delays when sending messages to subset of Twilio phone numbers in Philippines. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Posted Sep 07, 2024 - 04:38 PDT

Investigating

We are experiencing SMS delivery delays when sending messages to subset of Twilio phone numbers in Philippines. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Posted Sep 07, 2024 - 03:41 PDT
This incident affected: CARRIER NETWORK (SMS, APAC).