The incident has been resolved and SMS delivery from Twilio to KDDI network subscribers in Japan is operating normally.
Posted Nov 01, 2026 - 16:37 PST
Monitoring
We have observed a recovery in SMS delivery from Twilio to KDDI network subscribers in Japan and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Posted Nov 01, 2026 - 14:34 PST
Update
Twilio customers may be experiencing SMS delivery failures from Twilio to KDDI network subscribers in Japan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Posted Nov 01, 2026 - 13:37 PST
Identified
Twilio customers may be experiencing SMS delivery failures from Twilio to KDDI network subscribers in Japan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Posted Nov 01, 2026 - 12:37 PST
Investigating
Twilio customers may be experiencing SMS delivery failures from Twilio to KDDI network subscribers in Japan. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Posted Nov 01, 2026 - 12:30 PST
This incident affected: CARRIER NETWORK (SMS, APAC).