Increased Latency and Failures on Porting APIs

Incident Report for Twilio

Resolved

The latency and failures been resolved and Porting APIs are operating normally at this time.
Posted Aug 19, 2026 - 17:58 PDT

Update

The Porting APIs are now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
Posted Aug 19, 2026 - 17:33 PDT

Update

The Porting APIs are now operating normally. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.
Posted Aug 19, 2026 - 15:40 PDT

Monitoring

The Porting APIs are now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
Posted Aug 19, 2026 - 15:10 PDT

Update

We are still investigating intermittent latency and failures on Porting APIs. At this time customers may continue to see 500 errors when calling the Porting APIs. We expect to provide another update in 2 hours or as soon as more information becomes available.
Posted Aug 19, 2026 - 14:42 PDT

Update

We are investigating intermittent latency and failures on Porting APIs. At this time customers may see 500 errors when calling the Porting APIs. We expect to provide another update in 1 hour or as soon as more information becomes available.
Posted Aug 19, 2026 - 13:45 PDT

Investigating

Our monitoring systems have detected a potential issue with increased latency and failures on porting APIs. Our engineers have been alerted and are investigating. We will provide an update when we have more details.
Posted Aug 19, 2026 - 13:38 PDT
This incident affected: PHONE NUMBERS.