SMS Delivery Failures To Multiple Networks in Chile for a Subset Of Longcodes

Incident Report for Twilio

Resolved

We are no longer experiencing SMS delivery to networks in Chile for a subset of long codes. This incident has been resolved.
Posted Dec 11, 2025 - 13:50 PST

Monitoring

We are observing successful SMS delivery to multiple networks in Chile for a subset of long codes.. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Posted Dec 11, 2025 - 11:50 PST

Update

We are still experiencing SMS delivery failures when sending messages to multiple networks in Chile for a subset of long codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
Posted Dec 10, 2025 - 20:23 PST

Update

We are still experiencing SMS delivery failures when sending messages to and from a subset of Twilio Longcode in Chile. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Posted Dec 10, 2025 - 12:23 PST

Update

We are continue experiencing SMS delivery failures when sending messages to and from a subset of Twilio Longcode in Chile. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Posted Dec 10, 2025 - 08:15 PST

Update

We are continue experiencing SMS delivery delays when sending messages to and from a subset of Twilio Longcode in Chile. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Posted Dec 10, 2025 - 06:14 PST

Investigating

We are experiencing SMS delivery delays when sending messages to and from a subset of Twilio Longcode in Chile. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Posted Dec 10, 2025 - 05:17 PST
This incident affected: CARRIER NETWORK (SMS, Latin America).