SMS Delivery Delays for a Subset of Long Codes to Vodacom Network in South Africa

Incident Report for Twilio

Resolved

We are no longer experiencing SMS delivery delays when sending messages to Vodacom Network in South Africa for a subset of long codes. This incident has been resolved.
Posted Mar 26, 2024 - 21:18 PDT

Monitoring

We are observing recovery in SMS delivery delays when sending messages to Vodacom Network in South Africa for a subset of long codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Posted Mar 26, 2024 - 19:35 PDT

Update

We continue experiencing SMS delivery delays when sending messages to Vodacom Network in South Africa for a subset of long codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Posted Mar 26, 2024 - 18:38 PDT

Update

We are experiencing SMS delivery delays when sending messages to Vodacom Network in South Africa for a subset of long codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Posted Mar 26, 2024 - 17:44 PDT

Investigating

We are experiencing SMS delivery delays when sending messages to Vodacom Network in South Africa. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Posted Mar 26, 2024 - 17:35 PDT
This incident affected: CARRIER NETWORK (SMS, Middle East & Africa).