SMS Delivery Delays and Failures to Small Carriers in United States via Subset of Long Codes

Incident Report for Twilio

Resolved

We are no longer experiencing SMS delivery delays and failures when sending messages to small carriers in the United States. This incident has been resolved.
Posted Sep 08, 2025 - 15:39 PDT

Monitoring

We are observing recovery in SMS delivery delays and failures when sending messages to small carriers in the United States. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Posted Sep 08, 2025 - 13:37 PDT

Update

We continue to experience SMS delivery delays and failures when sending messages to small carriers in the United States. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Posted Sep 08, 2025 - 12:32 PDT

Update

We continue to experience SMS delivery delays and failures when sending messages to small carriers in the United States. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Posted Sep 08, 2025 - 08:28 PDT

Investigating

We are experiencing SMS delivery delays and failures when sending messages to small carriers in the United States. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Posted Sep 08, 2025 - 06:24 PDT
This incident affected: CARRIER NETWORK (SMS Long Code, North America).