SMS Delivery Failure to Rogers Network in Canada for a Subset of Short Codes

Incident Report for Twilio

Resolved

We have fully investigated the SMS Delivery Failure to Rogers Network in Canada for a Subset of Short Codes issue, and it was determined that the impact was limited to a small set of customers, who have been contacted individually to address any concerns. All systems are operational.

Posted Sep 12, 2024 - 12:22 PDT

Investigating

We are experiencing SMS Delivery Failure to Rogers Network in Canada for a Subset of Short Codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Sep 12, 2024 - 11:52 PDT

This incident affected: CARRIER NETWORK (SMS Short Code, North America).