SMS Delivery Failures To Multiple Networks In Chile Via Subset of Longcode

Incident Report for Twilio

Resolved

We are no longer experiencing SMS Delivery Failures to multiple networks in Chile for a subset of long codes. This incident has been resolved.
Posted Oct 24, 2025 - 12:24 PDT

Monitoring

We are observing successful SMS delivery to multiple networks in Chile for a subset of long codes. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Posted Oct 24, 2025 - 10:33 PDT

Update

We continue to experience SMS delivery failures to multiple networks in Chile for a subset of long codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 16 hours or as soon as more information becomes available.
Posted Oct 23, 2025 - 20:50 PDT

Update

We continue to experience SMS delivery failures to multiple networks in Chile for a subset of long codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.
Posted Oct 23, 2025 - 12:48 PDT

Update

We continue to experience SMS delivery failures To Multiple Networks In Chile Via Subset of Longcode. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
Posted Oct 23, 2025 - 08:38 PDT

Update

We continue to experience SMS delivery failures To Multiple Networks In Chile Via Subset of Longcode. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
Posted Oct 23, 2025 - 06:40 PDT

Investigating

We are experiencing SMS delivery failures To Multiple Networks In Chile Via Subset of Longcode. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Posted Oct 23, 2025 - 05:46 PDT
This incident affected: CARRIER NETWORK (SMS, Latin America).