We have observed a recovery in SMS delivery from Twilio to Claro network subscribers in Puerto Rico and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Posted Nov 02, 2026 - 20:57 PST
Update
Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Claro network subscribers in Puerto Rico. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Posted Nov 02, 2026 - 18:44 PST
Update
Twilio customers may be experiencing SMS delivery delays and SMS delivery failures from Twilio to Claro network subscribers in Puerto Rico. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Posted Nov 02, 2026 - 16:44 PST
Identified
Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Claro network subscribers in Puerto Rico. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Posted Nov 02, 2026 - 15:44 PST
Investigating
Twilio customers may be experiencing SMS delivery delays and delivery failures from Twilio to Claro network subscribers in Puerto Rico. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Posted Nov 02, 2026 - 15:38 PST
This incident affects: CARRIER NETWORK (SMS, Latin America).