The incident has been resolved and MMS delivery from a subset of Twilio Long Codes to network subscribers on affected small networks in the United States is operating normally.
Posted Nov 03, 2026 - 22:54 PST
Monitoring
We have observed a recovery in MMS delivery from a subset of Twilio Long Codes to network subscribers on multiple small networks in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Posted Nov 03, 2026 - 20:54 PST
Update
Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Long Codes to network subscribers on multiple small networks in the United States. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 4 hours or as soon as more information becomes available.
Posted Nov 03, 2026 - 18:37 PST
Update
Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Long Codes to network subscribers on small networks in the United States. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 2 hours or as soon as more information becomes available.
Posted Nov 03, 2026 - 16:36 PST
Update
We are continuing to work on a fix for this issue.
Posted Nov 03, 2026 - 16:05 PST
Update
Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Long Codes to network subscribers on multiple Small Carriers in the United States. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
Posted Nov 03, 2026 - 15:28 PST
Identified
Twilio customers may be experiencing MMS delivery receipt delays from a subset of Twilio Long Codes to network subscribers on multiple networks in the United States. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
Posted Nov 03, 2026 - 14:51 PST
Investigating
Twilio customers may be experiencing MMS delivery receipt delays from a subset of Twilio Long Codes to network subscribers on multiple networks in the United States. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
Posted Nov 03, 2026 - 14:51 PST
This incident affected: CARRIER NETWORK (MMS Long Code, North America).