Flex Agent Copilot Note Generation Issues

Incident Report for Twilio

Resolved

This incident has been consolidated into https://status.twilio.com/incidents/pq17rz6sfhj3

The impact to Flex Agent Copilot observed on October 20, 2026, at 9:53 AM PDT has been completely resolved. There is no active customer impact. For the complete incident details review and event timeline, refer to the status page link: https://status.twilio.com/incidents/pq17rz6sfhj3

Posted Oct 28, 2026 - 22:20 PDT

Investigating

We are investigating an issue affecting Flex Agent Copilot, where auto-generation of notes is currently failing for a subset of customers. Other Flex features remain operational, and our engineering team is actively working to resolve the failure. We will provide our next update in 1 hour or as soon as more details become available.

Posted Oct 28, 2026 - 20:50 PDT

This incident affected: FLEX (Flex Agent Copilot).