The incident has been resolved and SMS delivery from Twilio to Surf Telecom network subscribers in Brazil is operating normally.
Posted Oct 23, 2026 - 12:31 PDT
Update
We have observed a recovery in SMS delivery from Twilio to Surf Telecom network subscribers in Brazil and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
Posted Oct 23, 2026 - 09:24 PDT
Monitoring
We have observed a recovery in SMS delivery from Twilio to Surf Telecom network subscribers in Brazil and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Posted Oct 23, 2026 - 07:24 PDT
Identified
Twilio customers may be experiencing SMS delivery delays from Twilio to Surf Telecom network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Posted Oct 23, 2026 - 07:23 PDT
Update
Twilio customers may be experiencing SMS delivery delays from Twilio to Surf Telecom network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 8 hours or as soon as more information becomes available.
Posted Oct 23, 2026 - 04:03 PDT
Update
Twilio customers may be experiencing SMS delivery delays from Twilio to Surf Telecom network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.
Posted Oct 23, 2026 - 00:02 PDT
Update
Twilio customers may be experiencing SMS delivery delays from Twilio to Surf Telecom network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
Posted Oct 22, 2026 - 21:56 PDT
Investigating
Twilio customers may be experiencing SMS delivery delays from Twilio to Surf Telecom network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Posted Oct 22, 2026 - 20:51 PDT
This incident affected: CARRIER NETWORK (SMS, Latin America).