The incident has been resolved and voice calls between a subset of Twilio Phone Numbers and network subscribers on affected networks in Japan are operating normally.
Posted Aug 21, 2026 - 03:04 PDT
Monitoring
We have observed a recovery in voice call failures between a subset of Twilio Phone Numbers and network subscribers on multiple networks in Japan and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Posted Aug 21, 2026 - 00:57 PDT
Identified
Twilio customers may be experiencing voice call failures between a subset of Twilio Phone Numbers and network subscribers on multiple networks in Japan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Posted Aug 21, 2026 - 00:09 PDT
This incident affected: CARRIER NETWORK (Voice, APAC).