SMS Delivery Delays to Claro Network in Colombia

Incident Report for Twilio

Resolved

We are no longer experiencing SMS delivery delays when sending messages to Claro Network in Colombia. This incident has been resolved.
Posted Oct 21, 2025 - 15:12 PDT

Monitoring

We are observing recovery in SMS delivery delays when sending messages to Claro Network in Colombia. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Posted Oct 21, 2025 - 13:06 PDT

Update

We are still experiencing SMS delivery delays when sending messages to Claro Network in Colombia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Posted Oct 21, 2025 - 10:34 PDT

Update

We are still experiencing SMS delivery delays when sending messages to Claro Network in Colombia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Posted Oct 21, 2025 - 08:37 PDT

Investigating

We are experiencing SMS delivery delays when sending messages to Claro Network in Colombia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Posted Oct 21, 2025 - 07:43 PDT
This incident affected: CARRIER NETWORK (SMS, Latin America).