Delivery Failures From Verify to China

Incident Report for Twilio

Resolved

We have completed our investigation and determined that this event did not result in any customer impact. All systems are operating normally.

Posted Sep 30, 2026 - 09:31 PDT

Update

We continue to experience delivery failures from Verify to China. Our engineers are working to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Sep 30, 2026 - 09:15 PDT

Investigating

We are experiencing delivery failures from Verify to China. Our engineers are working to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Sep 30, 2026 - 08:16 PDT

This incident affected: ACCOUNT SECURITY (Verify).