The incident has been resolved and SMS delivery from a subset of Twilio Long Codes to Claro network subscribers in Brazil is operating normally.
Posted Sep 09, 2026 - 12:13 PDT
Monitoring
We have observed a recovery in SMS delivery from a subset of Twilio Long Codes to Claro network subscribers in Brazil and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Posted Sep 09, 2026 - 10:10 PDT
Identified
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Long Codes to Claro network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Posted Sep 09, 2026 - 09:41 PDT
Update
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Long Codes to Claro network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
Posted Sep 09, 2026 - 09:40 PDT
Investigating
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Long Codes to Claro network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Posted Sep 09, 2026 - 08:40 PDT
This incident affected: CARRIER NETWORK (SMS, Latin America).