Studio Timeout Functionalities Are Degraded Potentially Causing Stuck Executions

Incident Report for Twilio

Resolved

The issu about Studio Timers failing to schedule causing workflow failure has been resolved and it is operating normally at this time.

Posted Jul 29, 2026 - 15:28 PDT

Update

We are investigating a small number of Send & Wait for Reply widgets in studio are failing to take the no reply transition, also a small number of add Twiml redirect widgets in studio are failing to take the timeout transition.. We expect to provide another update in 1 hour or as soon as more information becomes available

Posted Jul 29, 2026 - 14:27 PDT

Investigating

Our monitoring systems have detected a potential issue with Studio Timers failing to schedule causing workflow failure. Our engineers have been alerted and are investigating. We will provide an update when we have more details.

Posted Jul 29, 2026 - 13:55 PDT

This incident affected: SERVERLESS (Studio).