We are no longer experiencing issues with Real-Time Transcriptions, Conversation Relay, and Voice TwiML products when using the Deepgram model. This incident has been resolved.
Posted Sep 12, 2026 - 17:12 PDT
Monitoring
We are observing recovery across our Real-Time Transcriptions, Conversation Relay, and Voice TwiML products when using the Deepgram model. We will continue monitoring affected services to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Posted Sep 12, 2026 - 16:12 PDT
Update
Our engineering team has observed an increase in error rates affecting our Real-Time Transcriptions, Conversation Relay, and Voice TwiML products using the Deepgram model. Customers experiencing issues should use the Google model as a workaround. We will provide another update in 1 hour or as soon as more information becomes available.
Posted Sep 12, 2026 - 15:12 PDT
Identified
Our engineering team has observed an increase in error rates affecting our Real-Time Transcriptions, Conversation Relay, and Voice TwiML products. We will provide another update in 1 hour or as soon as more information becomes available.
Posted Sep 12, 2026 - 14:27 PDT
Investigating
Our engineering team has observed an increase in error rates affecting our Real-Time Transcriptions, Conversation Relay, and Voice TwiML products. We will provide another update in 1 hour or as soon as more information becomes available.