Degraded Service in london-ix edge in ie1 TNX

Incident Report for Twilio

Resolved

We have confirmed there was no customer impact, and this incident has been resolved.

Posted Oct 03, 2026 - 14:13 PDT

Update

We have detected impact on the the london-ix edge in ie1 TNX. The issue appears degraded rather than completely unusable, potentially affecting calls routing through specific carriers connecting to Ireland.Customer impact has not yet been confirmed.

Posted Oct 03, 2026 - 14:01 PDT

Investigating

Our monitoring systems have detected a potential issue with calls placed or received via carriers in Europe. Our engineers have been alerted and are investigating. We will provide an update when we have more details.

Posted Oct 03, 2026 - 13:38 PDT

This incident affected: ELASTIC SIP TRUNKING IE1 (Origination IE1, Termination IE1), PROGRAMMABLE VOICE IE1 (PSTN IE1, SIP Interface IE1), and INTERCONNECT.