Message Delivery Failures with WhatsApp and Verify

Incident Report for Twilio

Resolved

We are no longer experiencing message delivery failures with WhatsApp and Verify. This incident has been resolved.
Posted Jun 29, 2025 - 17:44 PDT

Monitoring

We are observing successful message delivery with WhatsApp and Verify. We will continue to monitor to ensure full service recovery. We expect to provide another update in 30 minutes or as soon as more information becomes available.
Posted Jun 29, 2025 - 17:19 PDT

Update

We are experiencing message delivery failures with WhatsApp and Verify. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 15 minutes or as soon as more information becomes available.
Posted Jun 29, 2025 - 17:10 PDT

Investigating

Our monitoring systems have detected a potential issue with WhatsApp and Verify message delivery failures. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Posted Jun 29, 2025 - 16:58 PDT
This incident affected: ACCOUNT SECURITY (Verify) and PROGRAMMABLE MESSAGING (Messaging Channels).