The incident has been resolved and User Authentication Identity SNA failure increase and SNA missing redirects for Globe Telecom in the Philippines is operating normally.
Posted Sep 01, 2026 - 10:30 PDT
Monitoring
We have observed a recovery in User Authentication Identity SNA failure increase and SNA missing redirects for Globe Telecom in the Philippines and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Posted Sep 01, 2026 - 08:11 PDT
Identified
Twilio customers may be experiencing User Authentication Identity SNA failure increase and SNA missing redirects for Globe Telecom in Philippines. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Posted Sep 01, 2026 - 07:35 PDT
Update
Twilio customers may be experiencing User Authentication Identity SNA failure increase and SNA missing redirects for Globe Telecom in the Philippines. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
Posted Sep 01, 2026 - 07:18 PDT
Investigating
Twilio customers may be experiencing User Authentication Identity SNA failure increase and SNA missing redirects for Globe Telecom in the Philippines. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Posted Sep 01, 2026 - 06:18 PDT
This incident affected: CARRIER NETWORK (Verify Silent Network Auth).