SMS Delivery Delays From a Subset of Twilio Short Codes to Multiple Networks in Brazil

Incident Report for Twilio

Update

Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to network subscribers on multiple networks in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Sep 02, 2026 - 04:00 PDT

Identified

Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to network subscribers on multiple networks in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Sep 02, 2026 - 02:59 PDT

This incident affects: CARRIER NETWORK (SMS, Latin America).