SMS Delivery Delays to Claro in Brazil via Subset of Longcodes

Incident Report for Twilio

Resolved

We are no longer experiencing SMS delivery delays when sending messages to Claro in Brazil via Subset of Longcodes. This incident has been resolved.
Posted Feb 02, 2026 - 09:27 PST

Monitoring

We are observing recovery in SMS delivery delays when sending messages to Claro in Brazil via Subset of Longcodes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Posted Feb 02, 2026 - 07:27 PST

Update

We continue to experience SMS delivery delays when sending messages to Claro in Brazil via Subset of Longcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Posted Feb 02, 2026 - 07:03 PST

Investigating

We are experiencing SMS delivery delays when sending messages to Claro in Brazil via Subset of Longcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Posted Feb 02, 2026 - 06:03 PST
This incident affected: CARRIER NETWORK (SMS, Latin America).