SMS Delivery Delays from a Subset of Twilio Short Codes to Docomo Pacific United States

Incident Report for Twilio

Update

Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Docomo Pacific network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
Posted Oct 27, 2026 - 04:10 PDT

Update

Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Docomo Pacific network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Posted Oct 26, 2026 - 20:04 PDT

Update

Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Short Codes to Docomo Pacific network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Posted Oct 26, 2026 - 15:58 PDT

Update

Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Short Codes to Docomo Pacific network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Posted Oct 26, 2026 - 13:57 PDT

Identified

Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Short Codes to Docomo Pacific network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Posted Oct 26, 2026 - 12:57 PDT

Investigating

Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Short Codes to Docomo Pacific network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Posted Oct 26, 2026 - 12:50 PDT
This incident affects: CARRIER NETWORK (SMS Short Code, North America).