Canada Account Security Service Partner Maintenance

Scheduled Maintenance Report for Twilio

Completed

The scheduled maintenance has been completed.

Posted Sep 30, 2026 - 01:02 PDT

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Posted Sep 29, 2026 - 21:01 PDT

Scheduled

Our service partner is conducting a planned maintenance from 29 September 2026 at 21:00 PDT until 30 September 2026 at 01:00 PDT. During the maintenance window, there could be intermittent API request failures for the following carriers and country: Rogers Canada, Telus Canada, Bell Canada.

Impacted Products: Verify Silent Network Auth, Lookup Identity Match, Lookup SIM Swap, Legacy Identity MatchAndAttributes, Lookup Line Type Intelligence [Twilio API]

We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.

Posted Sep 29, 2026 - 15:16 PDT

This scheduled maintenance affected: CARRIER NETWORK (Verify Silent Network Auth, Lookup Identity Match, Lookup Line Type Intelligence [Twilio API], Lookup SIM Swap).