User Authentication Identity Gateway API Failure Increase for Pacificeast in United States

Incident Report for Twilio

Resolved

The incident has been resolved and User Authentication Identity Gateway API failure increase for Pacificeast in the United States is operating normally.
Posted Sep 05, 2026 - 07:27 PDT

Monitoring

We have observed a recovery in User Authentication Identity Gateway API failure increase for Pacificeast in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Posted Sep 05, 2026 - 05:44 PDT

Update

Twilio customers may be experiencing User Authentication Identity Gateway API failure increase for Pacificeast in the United States. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
Posted Sep 05, 2026 - 03:48 PDT

Investigating

Twilio customers may be experiencing User Authentication Identity Gateway API failure increase for Pacificeast in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Posted Sep 05, 2026 - 02:46 PDT
This incident affected: CARRIER NETWORK (Lookup Identity Match, Legacy Identity MatchAndAttributes).