Video Transcriptions impacted by Deepgram Speech Recognition Errors

Incident Report for Twilio

Resolved

Gather Speech and Realtime Transcriptions (Voice and Video) was degraded for 30 minutes between 11:35AM and 12:05PM Pacific Time on 12/10/2025. During this period of time customers may have experienced video transcriptions issues. The issue has now been resolved.

Posted Dec 10, 2025 - 08:30 PST