The Messaging Insights issue has been resolved and the service is operating normally at this time.
Posted Apr 16, 2026 - 12:08 PDT
Monitoring
Messaging Insights in the Twilio Console is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
Posted Apr 16, 2026 - 11:38 PDT
Identified
Customers may be experiencing issues viewing Messaging Insights in the Console. Our engineering team has implemented a fix. We will provide another update in 30 minutes.
Posted Apr 16, 2026 - 11:31 PDT
Investigating
Our monitoring systems have detected a potential issue with Messaging Insights. Our engineers have been alerted and are investigating. We will provide an update when we have more details.
Posted Apr 16, 2026 - 11:26 PDT
This incident affected: PROGRAMMABLE MESSAGING (Messaging Insights).