The incident has been resolved and SMS delivery from a subset of Twilio Phone Numbers to Vivo network subscribers in Brazil is operating normally.
Posted Oct 29, 2026 - 08:54 PDT
Monitoring
We have observed a recovery in SMS delivery from a subset of Twilio Phone Numbers to Vivo network subscribers in Brazil and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Posted Oct 29, 2026 - 08:12 PDT
Update
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Phone Numbers to Vivo network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Posted Oct 29, 2026 - 08:01 PDT
Identified
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Phone Numbers to Vivo network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Posted Oct 29, 2026 - 07:01 PDT
Monitoring
We have observed a recovery in SMS delivery from a subset of Twilio Phone Numbers to Vivo network subscribers in Brazil and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Posted Oct 29, 2026 - 06:58 PDT
Identified
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Phone Numbers to Vivo network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Posted Oct 29, 2026 - 06:57 PDT
Update
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Phone Numbers to Vivo network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
Posted Oct 29, 2026 - 06:24 PDT
Investigating
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Phone Numbers to Vivo network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Posted Oct 29, 2026 - 05:18 PDT
This incident affected: CARRIER NETWORK (SMS, Latin America).