Availability of Voice Insights call summaries now operating normally. The engineers have backfilled the call-summaries and data. This incident has been resolved.
Posted Oct 22, 2025 - 17:59 PDT
Update
Availability of Voice Insights call summaries now operating normally. The engineers are backfilling the call-summaries and data. We will continue to monitor for system stability and the completion of the data backfilling. We'll provide another update in 2 hours or as soon as more information becomes available.
Posted Oct 22, 2025 - 16:42 PDT
Update
Availability of Voice Insights call summaries now operating normally. The engineers are backfilling the call-summaries and data. We will continue to monitor for system stability and the completion of the data backfilling. We'll provide another update in 2 hours or as soon as more information becomes available.
Posted Oct 22, 2025 - 14:15 PDT
Monitoring
Availability of Voice Insights call summaries now operating normally. The engineers have backfill the call-summaries and data. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.
Posted Oct 22, 2025 - 12:11 PDT
Update
Our engineers have identified the issue with delays in the availability of Voice Insights call summaries for calls homed in US1 that ended on Oct 22nd between 9:00am - 9:40am PST. This is resulting in summaries not accessible via API, console and event streams. Engineers are working to backfill this data. We expect to provide another update in 1 hour or as soon as more information becomes available.
Posted Oct 22, 2025 - 11:23 PDT
Investigating
Our monitoring systems have detected a potential issue Voice Insights call summaries. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Posted Oct 22, 2025 - 11:04 PDT
This incident affected: PROGRAMMABLE VOICE (Voice Insights).