The incident has been resolved and API transactions for Silent Network Authentication (SNA) on XL Axiata in Indonesia are operating normally.
Posted Nov 02, 2026 - 12:21 PST
Monitoring
We have observed the recovery in API transactions for Silent Network Authentication (SNA) on XL Axiata in Indonesia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Posted Nov 02, 2026 - 10:13 PST
Update
Twilio customers may be experiencing device verification timeouts during API transactions for Silent Network Authentication (SNA) on XL Axiata in Indonesia. API transactions may temporarily fail over to secondary methods like SMS OTP. Our team is actively investigating the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Posted Nov 02, 2026 - 08:51 PST
Update
Twilio customers may be experiencing device verification timeouts during API transactions for Silent Network Authentication (SNA) on XL Axiata in Indonesia. API transactions may temporarily fail over to secondary methods like SMS OTP. Our team is actively investigating the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Posted Nov 02, 2026 - 07:50 PST
Update
Twilio customers may be experiencing device verification timeouts during API transactions for Silent Network Authentication (SNA) in Indonesia. API transactions may temporarily fail over to secondary methods like SMS OTP. Our team is actively investigating the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Posted Nov 02, 2026 - 06:44 PST
Update
Twilio customers may be experiencing device verification timeouts during API transactions for Silent Network Authentication (SNA) in Indonesia. API transactions may temporarily fail over to secondary methods like SMS OTP. Our team is actively investigating the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Posted Nov 02, 2026 - 02:44 PST
Update
Twilio customers may be experiencing device verification timeouts during API transactions for Silent Network Authentication (SNA) in Indonesia. API transactions may temporarily fail over to secondary methods like SMS OTP. Our team is actively investigating the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Posted Nov 02, 2026 - 00:43 PST
Identified
Twilio customers may be experiencing device verification timeouts during API transactions for Silent Network Authentication (SNA) in Indonesia. API transactions may temporarily fail over to secondary methods like SMS OTP. Our team is actively investigating the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Posted Nov 01, 2026 - 23:36 PST
Investigating
Twilio customers may be experiencing device verification timeouts during API transactions for Silent Network Authentication (SNA) in Indonesia. Our team is actively investigating the issue. API transactions may temporarily fail over to secondary methods like SMS OTP. We will provide another update in 1 hour or as soon as more information becomes available.
Posted Nov 01, 2026 - 22:54 PST
This incident affected: CARRIER NETWORK (Verify Silent Network Auth).