The issue affecting call failures from El Salvador network subscribers to a subset of Twilio phone numbers has been resolved, and the service is functioning normally at this time.
Posted Oct 27, 2025 - 17:25 PDT
Monitoring
We have started seeing recovery for call failures from El Salvador network subscribers to a subset of Twilio phone numbers. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Posted Oct 27, 2025 - 15:22 PDT
Update
We are observing call failures from El Salvador network subscribers to a subset of Twilio phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Posted Oct 27, 2025 - 14:00 PDT
Investigating
Our monitoring systems have detected a potential issue for calls coming from El Salvador. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Posted Oct 27, 2025 - 13:40 PDT
This incident affected: CARRIER NETWORK (Voice, Latin America).