SMS Delivery Delays to Altice in US

Incident Report for Twilio

Resolved

We are no longer experiencing SMS delivery delays to Altice in US. This incident has been resolved.
Posted Sep 03, 2025 - 11:44 PDT

Monitoring

We are observing recovery in SMS delivery delays to Altice in US. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Posted Sep 03, 2025 - 09:59 PDT

Update

We are experiencing SMS delivery delays to Altice in US. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available
Posted Sep 03, 2025 - 09:01 PDT

Investigating

Our monitoring systems have detected a potential issue with SMS delivery delays to Altice in US. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Posted Sep 03, 2025 - 08:55 PDT
This incident affected: CARRIER NETWORK (SMS Long Code, North America, SMS Short Code, North America).