The incident has been resolved and voice calls from network subscribers to a subset of Twilio Brazil Phone Numbers are operating normally.
Posted Apr 15, 2026 - 15:55 PDT
Monitoring
We have observed a recovery in voice calls from network subscribers to a subset of Twilio Brazil Phone Numbers and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Posted Apr 15, 2026 - 14:58 PDT
Identified
Twilio customers may be experiencing voice call failures from network subscribers to a subset of Twilio Brazil Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Posted Apr 15, 2026 - 14:00 PDT
Investigating
Twilio customers may be experiencing voice call failures from network subscribers to a subset of Twilio Brazil Phone Numbers. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Posted Apr 15, 2026 - 13:48 PDT
This incident affected: CARRIER NETWORK (Voice, Latin America).