SMS Delivery Delays to Smart Network in the Philippines

Incident Report for Twilio

Resolved

We are no longer experiencing SMS delivery delays when sending messages to Smart Network in the Philippines. This incident has been resolved.
Posted May 03, 2025 - 13:51 PDT

Monitoring

We are observing recovery in SMS delivery delays when sending messages to Smart Network in the Philippines. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Posted May 03, 2025 - 11:55 PDT

Update

We are continuing to experience SMS delivery delays when sending messages to Smart Network in the Philippines. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Posted May 03, 2025 - 10:37 PDT

Investigating

We are experiencing SMS delivery delays when sending messages to Smart Network in the Philippines. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Posted May 03, 2025 - 09:39 PDT
This incident affected: CARRIER NETWORK (SMS, APAC).