MMS Delivery Delays and Failures from AT&T United States to a Subset of Toll-Free Numbers

Incident Report for Twilio

Update

Twilio customers may be experiencing MMS delivery delays and failures from AT&T network subscribers in the United States to a subset of Twilio Toll-Free Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Posted Aug 31, 2026 - 21:55 PDT

Update

Twilio customers may be experiencing MMS delivery failures from AT&T network subscribers in the United States to a subset of Twilio Toll-Free Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Posted Aug 31, 2026 - 20:53 PDT

Update

Twilio customers may be experiencing MMS delivery delays and failures from AT&T network subscribers in the United States to a subset of Twilio Long Codes and Toll-Free Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Posted Aug 31, 2026 - 20:13 PDT

Update

Twilio customers may be experiencing MMS delivery delays and failures from AT&T network subscribers in the United States to a subset of Twilio Long Codes and Toll-Free Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Posted Aug 31, 2026 - 19:51 PDT

Identified

Twilio customers may be experiencing MMS delivery failures from AT&T network subscribers in the United States to a subset of Twilio Long Codes and Toll-Free Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Posted Aug 31, 2026 - 18:50 PDT

Investigating

Twilio customers may be experiencing MMS delivery failures from AT&T network subscribers in the United States to a subset of Twilio Long Codes and Toll-Free Numbers. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Posted Aug 31, 2026 - 18:28 PDT
This incident affects: ZIPWHIP MESSAGING (MMS Toll-Free, North America) and CARRIER NETWORK (MMS Toll-Free, North America).