SMS Delivery Failures from Twilio to DiGi Malaysia

Incident Report for Twilio

Monitoring

We have observed a recovery in SMS delivery from Twilio to DiGi network subscribers in Malaysia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Posted Aug 30, 2026 - 05:05 PDT

Update

Twilio customers may be experiencing SMS delivery failures from Twilio to DiGi network subscribers in Malaysia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Posted Aug 30, 2026 - 03:43 PDT

Update

Twilio customers may be experiencing SMS delivery failures from Twilio to DiGi network subscribers in Malaysia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Posted Aug 30, 2026 - 01:36 PDT

Identified

Twilio customers may be experiencing SMS delivery failures from Twilio to DiGi network subscribers in Malaysia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Posted Aug 30, 2026 - 00:35 PDT

Investigating

Twilio customers may be experiencing SMS delivery failures from Twilio to DiGi network subscribers in Malaysia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Posted Aug 30, 2026 - 00:28 PDT
This incident affects: CARRIER NETWORK (SMS, APAC).