Delay in emission of Conference Insights Summaries

Incident Report for Twilio

Resolved

The issue has been resolved and Conference insights console or Conference insights API is operating normally at this time.

Posted Jun 24, 2025 - 03:27 PDT

Monitoring

Conference insights console or Conference insights API is now operating normally. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.

Posted Jun 24, 2025 - 01:26 PDT

Identified

Conference Insights summaries are being delayed since 16:00 UTC Jun 23rd. Customers using Conference insights console or conference insights API will not be able to receive the latest update. We have identified the issue and working to mitigate it.

Posted Jun 24, 2025 - 00:51 PDT

This incident affected: PROGRAMMABLE VOICE (Voice Insights).