We are no longer experiencing an issue with 500 errors on porting request submissions. This incident has been resolved.
Posted Oct 22, 2026 - 12:30 PDT
Monitoring
We have started seeing recovery for the issue with 500 errors on porting request submissions. We will continue to monitor to ensure a full recovery. We expect to provide another update in 30 minutes or as soon as more information becomes available.
Posted Oct 22, 2026 - 12:03 PDT
Identified
We have identified the issue with 500 Errors on Porting Request Submissions. This issue is affecting wireless only submissions on the Port-in US Toll-free and Port a number tabs. The Port-in US Local tab is still currently functional and the Port-in API is still functional.
We are actively working to resolve this issue. If customers have an urgent porting request, they can submit it manually by sending an email to porting@twilio.com at this time.
We will provide another update in 2 hours or as soon as additional information is available.
Posted Oct 22, 2026 - 11:16 PDT
Update
We are observing an issue with 500 Errors on Porting Request Submissions. This issue is affecting the Port-in US Toll-free and Port a number tabs. The Port-in US Local tab is still currently functional and the Port-in API is still functional.
We expect to provide another update in 1 hour or as soon as more information becomes available.
Posted Oct 22, 2026 - 10:24 PDT
Investigating
Our monitoring systems have detected a potential issue with porting request submissions returning 500 errors. Our engineers have been alerted and are investigating. We will provide an update when we have more details.