Issues with Inbound PSTN Call Verification

Incident Report for Twilio

Resolved

This has been resolved and Verify is operating normally at this time.
Posted Apr 22, 2026 - 12:13 PDT

Update

We are still investigating an issue affecting inbound PSTN calls to fail verification. Our engineers are working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Posted Apr 22, 2026 - 10:38 PDT

Update

We are investigating an issue affecting inbound PSTN calls to fail verification. Our engineers are working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Posted Apr 22, 2026 - 09:38 PDT

Investigating

We are experiencing an issue affecting EVSS v1 and Neustar v2 verification services. Our engineers are working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Posted Apr 22, 2026 - 09:32 PDT
This incident affected: ACCOUNT SECURITY (Verify).