SMS Delivery Delays To and From Telefonica Network in Chile

Incident Report for Twilio

Resolved

We are no longer experiencing SMS delivery delays when sending messages to and from Telefonica Network in Chile. This incident has been resolved.
Posted Oct 21, 2025 - 11:27 PDT

Update

We are observing recovery in SMS delivery delays when sending messages to and from Telefonica Network in Chile. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Posted Oct 21, 2025 - 09:41 PDT

Monitoring

We are observing recovery in SMS delivery delays when sending messages to and from Telefonica Network in Chile. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Posted Oct 21, 2025 - 07:53 PDT

Update

We continue to experience SMS delivery delays when receiving messages from Telefonica Network in Chile. We have recovered from SMS delivery delays when sending messages to Telefonica Network in Chile. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Posted Oct 21, 2025 - 04:29 PDT

Investigating

We continue to experience SMS delivery delays when receiving messages from Telefonica Network in Chile. We have recovered from SMS delivery delays when sending messages to Telefonica Network in Chile. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Posted Oct 21, 2025 - 00:39 PDT

Update

We are observing recovery in SMS delivery delays when receiving messages from Telefonica Network in Chile. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Posted Oct 20, 2025 - 23:59 PDT

Update

We are observing recovery in SMS delivery delays when receiving messages from Telefonica Network in Chile. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Posted Oct 20, 2025 - 22:00 PDT

Monitoring

We are observing recovery in SMS delivery delays when receiving messages from Telefonica Network in Chile. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Posted Oct 20, 2025 - 20:04 PDT

Update

We continue to experience SMS delivery delays when receiving messages from Telefonica Network in Chile. We have recovered from SMS delivery delays when sending messages to Telefonica Network in Chile. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hour or as soon as more information becomes available.
Posted Oct 20, 2025 - 16:16 PDT

Update

We continue to experience SMS delivery delays when sending and receiving messages to/from Telefonica Network in Chile. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hour or as soon as more information becomes available.
Posted Oct 20, 2025 - 14:00 PDT

Update

We are experiencing SMS delivery delays when sending and receiving messages to/from Telefonica Network in Chile. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Posted Oct 20, 2025 - 12:54 PDT

Investigating

Our monitoring systems have detected a potential issue SMS delivery delays to and from Telefonica Network in Chile. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Posted Oct 20, 2025 - 12:46 PDT
This incident affected: CARRIER NETWORK (SMS, Latin America).