Voice Call Failures from Network Subscribers to a Subset of Twilio Israel Phone Numbers

Incident Report for Twilio

Resolved

The incident has been resolved and voice calls from network subscribers to a subset of Twilio Israel Phone Numbers are operating normally.
Posted Sep 21, 2026 - 20:36 PDT

Update

We have observed a recovery in voice calls from network subscribers to a subset of Twilio Israel Phone Numbers and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
Posted Sep 21, 2026 - 17:19 PDT

Monitoring

We have observed a recovery in voice calls from network subscribers to a subset of Twilio Israel Phone Numbers and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Posted Sep 21, 2026 - 15:19 PDT

Identified

Twilio customers may be experiencing voice call failures from network subscribers to a subset of Twilio Israel Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Posted Sep 21, 2026 - 15:18 PDT

Update

Twilio customers may be experiencing voice call failures from network subscribers to a subset of Twilio Israel Phone Numbers. Our team is actively investigating this issue. We will provide another update in 8 hours or as soon as more information becomes available.
Posted Sep 21, 2026 - 09:53 PDT

Update

Twilio customers may be experiencing voice call failures from network subscribers to a subset of Twilio Israel Phone Numbers. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.
Posted Sep 21, 2026 - 05:52 PDT

Update

Twilio customers may be experiencing voice call failures from network subscribers to a subset of Twilio Israel Phone Numbers. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
Posted Sep 21, 2026 - 03:51 PDT

Investigating

Twilio customers may be experiencing voice call failures from network subscribers to a subset of Twilio Israel Phone Numbers. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Posted Sep 21, 2026 - 02:51 PDT
This incident affected: CARRIER NETWORK (Voice, Middle East & Africa).