SMS Delivery Delays to Vivo Network in Brazil for a Subset of Longcodes

Incident Report for Twilio

Resolved

We are no longer experiencing SMS delivery delays when sending messages to the Vivo Network in Brazil for a subset of Longcodes. This incident has been resolved.
Posted Dec 08, 2025 - 18:12 PST

Update

We are still observing recovery in SMS delivery delays when sending messages to Vivo Network in Brazil for a Subset of Longcodes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Posted Dec 08, 2025 - 16:20 PST

Update

We are still observing recovery in SMS delivery delays when sending messages to Vivo Network in Brazil for a Subset of Longcodes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Posted Dec 08, 2025 - 14:20 PST

Monitoring

We are observing recovery in SMS delivery delays when sending messages to Vivo Network in Brazil for a Subset of Longcodes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Posted Dec 08, 2025 - 12:21 PST

Update

We are continue experiencing SMS delivery delays when sending messages to Vivo Network in Brazil for a Subset of Longcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hours or as soon as more information becomes available.
Posted Dec 08, 2025 - 10:20 PST

Investigating

We are experiencing SMS delivery delays when sending messages to Vivo Network in Brazil for a Subset of Longcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hours or as soon as more information becomes available.
Posted Dec 08, 2025 - 09:25 PST
This incident affected: CARRIER NETWORK (SMS, Latin America).