SMS Delivery Delays to PT Smartfren Telecom in Indonesia

Incident Report for Twilio

Resolved

This incident has been resolved.
Posted May 08, 2025 - 05:09 PDT

Monitoring

We are observing recovery in SMS delivery delays when sending messages to PT Smartfren Telecom in Indonesia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Posted May 08, 2025 - 02:57 PDT

Update

We are continuing to experience SMS delivery delays when sending messages to PT Smartfren Telecom in Indonesia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Posted May 08, 2025 - 01:12 PDT

Investigating

We are experiencing SMS delivery delays when sending messages to PT Smartfren Telecom in Indonesia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Posted May 08, 2025 - 00:19 PDT
This incident affected: CARRIER NETWORK (SMS, APAC) and PROGRAMMABLE MESSAGING (SMS).